Joanne Sasso | Page 6

Colonial Nissan of Medford responded

It’s great to receive your five star rating. We’re glad our team was respectful and provided clear explanations of what was needed. Thank you for trusting us with your Nissan Kicks and we look forward to helping keep it in top shape. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

Colonial Nissan of Medford responded

Thank you for recognizing Joanne and our team’s courteous and professional approach. We’re happy to know that your Nissan Altima concerns are addressed thoroughly and look forward to assisting you again. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

Colonial Nissan of Medford responded

It’s great to hear your Rogue’s service was completed so quickly. Joanne and our service team are delighted you didn’t have a long wait and enjoyed the attention to detail. We look forward to assisting with your Nissan again. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

Colonial Nissan of Medford responded

It’s great to hear that Jessica’s friendly and helpful approach made your Nissan Rogue service quick and smooth. We appreciate your recommendation and look forward to assisting you again. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

Colonial Nissan of Medford responded

It’s wonderful to hear that Joanne made your oil change on your Nissan both easy and enjoyable. Her friendly and professional approach means a lot to our team and we look forward to assisting you again. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

Colonial Nissan of Medford responded

Kerstein, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

Colonial Nissan of Medford responded

Helen, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joanne met your expectations. Thank you for choosing Colonial Nissan of Medford. We look forward to having you as a valued customer for many years to come! Joe Bellizia, General Manager jbellizia@nissanofmedford.com

Colonial Nissan of Medford responded

Thank you for trusting us with your Nissan Leaf. We’re glad our team provides prompt, courteous support, even in urgent situations. We look forward to assisting you again. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

Colonial Nissan of Medford responded

Thank you for sharing your feedback. We’re delighted that the issues with your Sentra were covered by your insurance plan and that our team completed the repairs on the same day. It’s great to know the process was smooth and our staff made you feel welcome. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

Colonial Nissan of Medford responded

Thank you for highlighting our team’s performance and for calling out Joanne. We’re glad the service department took great care of your Nissan. We look forward to assisting you again. Joe Bellizia, General Manager jbellizia@nissanofmedford.com