Joaquin (Jack) Luciano-Orsini

Great customer services and great team working together. Maintenance also does a great job and delivers on time. Maintenance also does a great job and delivers on time. More

by mirna.dinero91 Verified Customer Verified Customer

Print

Jack Luciano is an excellent service advisor. He takes the time to explain everything and is always patient answering questions. He takes the time to explain everything and is always patient answering questions. More

by ptatelman Verified Customer Verified Customer

Print

From the minute, I got there till I got checked out. Service was amazing people there knew what they were talking about got me in and out was even able to give me a break on the price, which that was aw Service was amazing people there knew what they were talking about got me in and out was even able to give me a break on the price, which that was awesome. More

by ximenapadilla47 Verified Customer Verified Customer

Print

They took me on time and kept me informed as to their progress. Very professional progress. Very professional More

by lauraschulze Verified Customer Verified Customer

Print

Everyone was helpful. Work completed in a timely manner. Nice waiting area. Very happy with the service. Work completed in a timely manner. Nice waiting area. Very happy with the service. More

by Lenzabrams1986 Verified Customer Verified Customer

Print

Aram was very helpful and honest throughout the entire process. Atamian Honda provides the highest levels of quality all around. process. Atamian Honda provides the highest levels of quality all around. More

by alcibiades87 Verified Customer Verified Customer

Print

I got two new tires, an oil change, alignment and they were very good. Ben, the service rep, was great to deal with. were very good. Ben, the service rep, was great to deal with. More

by anthonytroiano924 Verified Customer Verified Customer

Print

I was really impressed with the professionalism and efficiency here. Also, the cost for service was both reasonable and as advertised, which is much appreciated (although not always the case at every d efficiency here. Also, the cost for service was both reasonable and as advertised, which is much appreciated (although not always the case at every dealership). More

by chiuveg Verified Customer Verified Customer

Print

Very helpful and informative, great customer service, would definitely come back again to lease or buy. would definitely come back again to lease or buy. More

by emmarozzi2 Verified Customer Verified Customer

Print

My Experience with Atamian Honda’s Service Department. I was informed that my truck would be ready in 4–5 hours, but I wasn’t notified that the work was completed until I called 7 hours later. My b I was informed that my truck would be ready in 4–5 hours, but I wasn’t notified that the work was completed until I called 7 hours later. My biggest concern was the change in attitude from my service advisor. Initially, he was very nice, welcoming, and polite. However, after he called to recommend additional work on my brakes, rotors, and tie rod, his demeanor changed when I declined the suggested services. Although he continued to maintain a level of politeness, his approach felt pushy and seemed intended to make me feel guilty for turning down the recommendations. It was not presented in a joking or lighthearted manner, and it left me with a negative impression. As a customer, I understand that service advisors have a responsibility to recommend maintenance and repairs. However, customers should also feel comfortable declining recommended services without experiencing a noticeable change in attitude. A recommendation should remain a recommendation, and customers deserve to make informed decisions about their vehicles without feeling pressured. This is one of the reasons I dislike dealing with certain service advisors at Atamian Honda. In the past, I have encountered two advisors whom I respected because they were reasonable, honest, and understanding. Unfortunately, I don’t recall their names, and I’m not sure whether they still work there. I continue to visit Atamian Honda primarily because of its convenient location near my home. At this point, I mainly trust the dealership for routine maintenance, such as oil changes and fluid services. Unfortunately, this isn’t the first time I’ve had an issue with the service department. Approximately a year ago, during the winter, I brought my truck in for an oil change and tire rotation. Before handing over my keys, I wiped the salt and dust off my two front rims. When I got my truck back, I noticed that the tires had not been rotated, even though I had paid for the service. I brought the issue to the service advisor’s attention, and the dealership took care of it. I also saw the technician involved in the manager’s office afterward. Atamian Honda’s service department used to be great, especially when Jason was working there. I heard he moved on to a bigger and better opportunity, and I’m genuinely happy for him. As for the recommended repairs to my brakes, rotors, and tie rod, I ultimately scheduled an appointment with Nu Car Honda in Westford, Massachusetts. By comparing prices, I expect to save approximately $400 on the brakes, rotors, tie rod, and four-wheel alignment using OEM parts. For example, as of October 2026, Atamian Honda quoted me $860.26 for the rear brake pads and rotors, while Nu Car Honda quoted $713.00 for the same work. That is a difference of $147.26 for that service alone. My advice to fellow customers: You have every right to decline recommended services and shop around at other Honda dealerships. Comparing estimates can help you find better pricing without necessarily sacrificing OEM parts or dealership service. My message to Atamian Honda: Please continue to treat customers with patience, understanding, and respect, even when they decline a recommended inspection or repair. Instead of pressuring customers or making them feel guilty, consider offering to schedule the recommended work for another time. It would also be helpful to inform customers about any available service coupons or discounts, as other Honda dealerships do. Ultimately, good customer service isn’t just about being welcoming when a customer first arrives. It’s about maintaining that same professionalism and respect throughout the entire experience, even when a customer makes a decision that differs from your recommendation. I hope Atamian Honda takes this feedback constructively and uses it as an opportunity to improve the customer experience. More

by Ike Verified Customer Verified Customer

Print