Charles Saghbini

Did a tire change and never inflated tires to the proper psi..removed the locking luggage nuts per my request but then they kept them instead of putting them in the trunk..poor workmanship. Thinking about f psi..removed the locking luggage nuts per my request but then they kept them instead of putting them in the trunk..poor workmanship. Thinking about finding another dealership that treats their paying customers better than u do More

by paulhoward1006 Verified Customer Verified Customer

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They are very efficient everything was done according to my wishes they always check everything out and let you know exactly what you're going to need my wishes they always check everything out and let you know exactly what you're going to need More

by maryjocassin55 Verified Customer Verified Customer

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Atamian always goes above and beyond satisfaction wise from initial scheduling through completion of work, always getting us in quickly! from initial scheduling through completion of work, always getting us in quickly! More

by CRAIGERMS1981 Verified Customer Verified Customer

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Atamian scheduling was very easy to navigate and the appointment process was very smooth . It was raining that day and Charles offered to bring my car inside after the service was complete so I wouldn’t appointment process was very smooth . It was raining that day and Charles offered to bring my car inside after the service was complete so I wouldn’t get wet More

by bobbigraham Verified Customer Verified Customer

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My Experience with Atamian Honda’s Service Department. I was informed that my truck would be ready in 4–5 hours, but I wasn’t notified that the work was completed until I called 7 hours later. My b I was informed that my truck would be ready in 4–5 hours, but I wasn’t notified that the work was completed until I called 7 hours later. My biggest concern was the change in attitude from my service advisor. Initially, he was very nice, welcoming, and polite. However, after he called to recommend additional work on my brakes, rotors, and tie rod, his demeanor changed when I declined the suggested services. Although he continued to maintain a level of politeness, his approach felt pushy and seemed intended to make me feel guilty for turning down the recommendations. It was not presented in a joking or lighthearted manner, and it left me with a negative impression. As a customer, I understand that service advisors have a responsibility to recommend maintenance and repairs. However, customers should also feel comfortable declining recommended services without experiencing a noticeable change in attitude. A recommendation should remain a recommendation, and customers deserve to make informed decisions about their vehicles without feeling pressured. This is one of the reasons I dislike dealing with certain service advisors at Atamian Honda. In the past, I have encountered two advisors whom I respected because they were reasonable, honest, and understanding. Unfortunately, I don’t recall their names, and I’m not sure whether they still work there. I continue to visit Atamian Honda primarily because of its convenient location near my home. At this point, I mainly trust the dealership for routine maintenance, such as oil changes and fluid services. Unfortunately, this isn’t the first time I’ve had an issue with the service department. Approximately a year ago, during the winter, I brought my truck in for an oil change and tire rotation. Before handing over my keys, I wiped the salt and dust off my two front rims. When I got my truck back, I noticed that the tires had not been rotated, even though I had paid for the service. I brought the issue to the service advisor’s attention, and the dealership took care of it. I also saw the technician involved in the manager’s office afterward. Atamian Honda’s service department used to be great, especially when Jason was working there. I heard he moved on to a bigger and better opportunity, and I’m genuinely happy for him. As for the recommended repairs to my brakes, rotors, and tie rod, I ultimately scheduled an appointment with Nu Car Honda in Westford, Massachusetts. By comparing prices, I expect to save approximately $400 on the brakes, rotors, tie rod, and four-wheel alignment using OEM parts. For example, as of October 2026, Atamian Honda quoted me $860.26 for the rear brake pads and rotors, while Nu Car Honda quoted $713.00 for the same work. That is a difference of $147.26 for that service alone. My advice to fellow customers: You have every right to decline recommended services and shop around at other Honda dealerships. Comparing estimates can help you find better pricing without necessarily sacrificing OEM parts or dealership service. My message to Atamian Honda: Please continue to treat customers with patience, understanding, and respect, even when they decline a recommended inspection or repair. Instead of pressuring customers or making them feel guilty, consider offering to schedule the recommended work for another time. It would also be helpful to inform customers about any available service coupons or discounts, as other Honda dealerships do. Ultimately, good customer service isn’t just about being welcoming when a customer first arrives. It’s about maintaining that same professionalism and respect throughout the entire experience, even when a customer makes a decision that differs from your recommendation. I hope Atamian Honda takes this feedback constructively and uses it as an opportunity to improve the customer experience. More

by Ike Verified Customer Verified Customer

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Friendly, helpful, knowledgeable, and made it very easy for me to get my services done for me to get my services done More

by reneesnowmd Verified Customer Verified Customer

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Checking in was positive, the time it took to complete the work was ahead of what they anticipated the work was ahead of what they anticipated More

by cheryl.mills Verified Customer Verified Customer

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Not much waiting time! Resolved what was wanted. Wish any other system's settings reset they tell customers when handing over the keys. Thanks Resolved what was wanted. Wish any other system's settings reset they tell customers when handing over the keys. Thanks More

by Rekha.k.murthy Verified Customer Verified Customer

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They are always reliable at Atamian Honda. It’s the only place I go for my car service. It’s the only place I go for my car service. More

by tommyhajj Verified Customer Verified Customer

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Charles Saghbini was great. He was professional quick and willing to help. He was very kind. He was professional quick and willing to help. He was very kind. More

by Roypichardo Verified Customer Verified Customer

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