John Desrochers

I purchased a new CR-V from John at Atamian Honda and had a great experience. There was a little snafu with the back bumper and John took care of it. He even arranged for me to use a courtesy vehicle so I co a great experience. There was a little snafu with the back bumper and John took care of it. He even arranged for me to use a courtesy vehicle so I could get to an appointment while they worked on my car, which I very much appreciated. John was very accommodating and responsive throughout the car buying process. More

by krucinski21 Verified Customer Verified Customer

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My Experience with Atamian Honda’s Service Department. I was informed that my truck would be ready in 4–5 hours, but I wasn’t notified that the work was completed until I called 7 hours later. My b I was informed that my truck would be ready in 4–5 hours, but I wasn’t notified that the work was completed until I called 7 hours later. My biggest concern was the change in attitude from my service advisor. Initially, he was very nice, welcoming, and polite. However, after he called to recommend additional work on my brakes, rotors, and tie rod, his demeanor changed when I declined the suggested services. Although he continued to maintain a level of politeness, his approach felt pushy and seemed intended to make me feel guilty for turning down the recommendations. It was not presented in a joking or lighthearted manner, and it left me with a negative impression. As a customer, I understand that service advisors have a responsibility to recommend maintenance and repairs. However, customers should also feel comfortable declining recommended services without experiencing a noticeable change in attitude. A recommendation should remain a recommendation, and customers deserve to make informed decisions about their vehicles without feeling pressured. This is one of the reasons I dislike dealing with certain service advisors at Atamian Honda. In the past, I have encountered two advisors whom I respected because they were reasonable, honest, and understanding. Unfortunately, I don’t recall their names, and I’m not sure whether they still work there. I continue to visit Atamian Honda primarily because of its convenient location near my home. At this point, I mainly trust the dealership for routine maintenance, such as oil changes and fluid services. Unfortunately, this isn’t the first time I’ve had an issue with the service department. Approximately a year ago, during the winter, I brought my truck in for an oil change and tire rotation. Before handing over my keys, I wiped the salt and dust off my two front rims. When I got my truck back, I noticed that the tires had not been rotated, even though I had paid for the service. I brought the issue to the service advisor’s attention, and the dealership took care of it. I also saw the technician involved in the manager’s office afterward. Atamian Honda’s service department used to be great, especially when Jason was working there. I heard he moved on to a bigger and better opportunity, and I’m genuinely happy for him. As for the recommended repairs to my brakes, rotors, and tie rod, I ultimately scheduled an appointment with Nu Car Honda in Westford, Massachusetts. By comparing prices, I expect to save approximately $400 on the brakes, rotors, tie rod, and four-wheel alignment using OEM parts. For example, as of October 2026, Atamian Honda quoted me $860.26 for the rear brake pads and rotors, while Nu Car Honda quoted $713.00 for the same work. That is a difference of $147.26 for that service alone. My advice to fellow customers: You have every right to decline recommended services and shop around at other Honda dealerships. Comparing estimates can help you find better pricing without necessarily sacrificing OEM parts or dealership service. My message to Atamian Honda: Please continue to treat customers with patience, understanding, and respect, even when they decline a recommended inspection or repair. Instead of pressuring customers or making them feel guilty, consider offering to schedule the recommended work for another time. It would also be helpful to inform customers about any available service coupons or discounts, as other Honda dealerships do. Ultimately, good customer service isn’t just about being welcoming when a customer first arrives. It’s about maintaining that same professionalism and respect throughout the entire experience, even when a customer makes a decision that differs from your recommendation. I hope Atamian Honda takes this feedback constructively and uses it as an opportunity to improve the customer experience. More

by Ike Verified Customer Verified Customer

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They did a pretty good job with my new car ! The service was excellent today The service was excellent today More

by dennylong508 Verified Customer Verified Customer

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This shop homda they verry good help any customer buy the car good job so next time we come car good job so next time we come More

by davidnle856822@gmail.com Verified Customer Verified Customer

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Was welcomed by Cameron in the parking lot and we glanced at several cars before picking out one to research Cameron was always patient with me and never pressured me in any way. at several cars before picking out one to research Cameron was always patient with me and never pressured me in any way. More

by jbroff Verified Customer Verified Customer

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I been going to ATAMIAN and best decision great customer service and great offers great cars service and great offers great cars More

by silahe23 Verified Customer Verified Customer

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Shoutout to the team at Atamian Honda, and a special thanks to Enyel for staying past closing to help us pull everything together. Enyel went above and beyond to make sure I left with the vehicle I had thanks to Enyel for staying past closing to help us pull everything together. Enyel went above and beyond to make sure I left with the vehicle I had my heart set on. Truly appreciate the hard work and extra time spent with us! More

by joselync1230 Verified Customer Verified Customer

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Atamian was extremely organized, John told me what to expect and it all came to pass. He earned my trust. expect and it all came to pass. He earned my trust. More

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John was friendly, positive, enthusiastic and overall, excellent, when assisting me in understanding all the options and benefits of my car purchase processes, clearly explained and clarified facts, and a excellent, when assisting me in understanding all the options and benefits of my car purchase processes, clearly explained and clarified facts, and answered helpfully for the questions I came up with in a very professional and patiently kind manner. Helped to guide me on my best options for my unique and individual driving needs as a consumer. He was pleasant, caring, and with humor made my experience at Honda pleasant and positive. His help was greatly appreciated and I would recommend his guidance and support to anyone wanting excellent service and education on car purchases. He genuinely cares to help people and eased any concerns I was having for my individual circumstances. Thanks to the Honda team, John Desrochers, Ozzy, and Mohamed who made my experience a delight. Thank you!!! You guys are fantastic! More

by annie19mcd Verified Customer Verified Customer

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They take great care of their customers, actually tried to down-sell me when I told them I was focused on keeping my payments low, theyre looking for everyones best interest, always a pleasure doing busine to down-sell me when I told them I was focused on keeping my payments low, theyre looking for everyones best interest, always a pleasure doing business here More

by qconrad13 Verified Customer Verified Customer

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