Jody Cruce | Page 31

Best experience ever at a dealership! Jody and Dan were awesome in getting us into a new vehicle. I highly recommend them if you are looking for new or used vehicle. Jody and Dan were awesome in getting us into a new vehicle. I highly recommend them if you are looking for new or used vehicle. More

by taylor.jozwiak Verified Customer Verified Customer

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Fantastic Service Hiram Morales-Baez Is the best service Advisor we have ever worked with. At Palmer Dodge Chrysler Jeep Ram They treat you like Family! Best Automob Hiram Morales-Baez Is the best service Advisor we have ever worked with. At Palmer Dodge Chrysler Jeep Ram They treat you like Family! Best Automobile Dealership l have ever bought a vehicle from and love their fantastic service 😀 More

by kjmelton Verified Customer Verified Customer

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Service 9.18.2019 My experience at Palmer Dodge Chrysler Jeep Ram on 9.18.2019 (drop off day) (Pick-up 9.23.2019) was very poor. Service Manager was not helpful or pro My experience at Palmer Dodge Chrysler Jeep Ram on 9.18.2019 (drop off day) (Pick-up 9.23.2019) was very poor. Service Manager was not helpful or professional. I brought my Ram for service (under warranty) there was a discrepancy on a "shop fee" and I was unable to get the service manager to return my call. I came to pick up my truck and the service manager didn't even acknowledge me or attempt to see what the issue was. It was not a great experience. I also told the service advisor that my truck had a vibration at 80MPH. He recommended a road force balance (that I already had done). The odd thing was that he stated they only drove the truck at 70MPH but I advised that the vibration was at 80MPH. So how can you recommend something but you didn't even get the truck up to the 80MPH to see the actual problem. It just feels like they recommend services to get money without verifying the problem. Then the funny thing is they recommended replacement of a brake light for 35.00 and wiper blades for 40 dollars however, couldn't even explain to me the issue on the vibration at 80MPH. The only professional thing about my experience was the young lady in charge of loaner cars. She was polite and professional however, the service department staff was not to be desired. I did speak to the VP after my experience. He stated he would look into it and call me back of course I never got a call back. Thanks, More

by mrqjones Verified Customer Verified Customer

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Best place in town! Been doing business here for 18 years. Quality in every department. Thomas Pappas is the best when it comes to service hands down. Gabriel and Mopar M Been doing business here for 18 years. Quality in every department. Thomas Pappas is the best when it comes to service hands down. Gabriel and Mopar Matt in sales are the only people I will deal with. Jody runs a tight ship and won't ever go anywhere else to purchase or service my cars More

by tsyacoub Verified Customer Verified Customer

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Good experience - better than I expected. With a busy schedule, I try to stay away from dealerships b/c of the high pressure tactics and transient sales staff that have no interest in the cust With a busy schedule, I try to stay away from dealerships b/c of the high pressure tactics and transient sales staff that have no interest in the customer. Had a pleasant experience at Palmer. Jody, Nick, Chris & Brandon were all top notch and I will deal with them again. More

by MARSHALLMYERS Verified Customer Verified Customer

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Excellent Service I always enjoy coming for service, everyone is super friendly from arrival until my departure. My car runs as smooth as ever! Highly recommend Palmer I always enjoy coming for service, everyone is super friendly from arrival until my departure. My car runs as smooth as ever! Highly recommend Palmer Dodge. I fee like all employees know me as family. More

by swiftchampion Verified Customer Verified Customer

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Long time customer I've been coming here for 15 years and there is a reason why. Exceptional service and exceptional people. Thomas Pappas has always kept the customers I've been coming here for 15 years and there is a reason why. Exceptional service and exceptional people. Thomas Pappas has always kept the customers best interest in mind. Thank you for bringing him on to your team! More

by tsyacoub Verified Customer Verified Customer

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Shady dealership. Zero customer service Paid $50k for a used viper. $55k after TTT. Get it home and notice a horrible smell. Found dead mine and mice feces throughout the entire car. I told Paid $50k for a used viper. $55k after TTT. Get it home and notice a horrible smell. Found dead mine and mice feces throughout the entire car. I told them I need new carpet that I would try and clean it. I gutted the car cleaned everything with bleach. Replaced the carpet which they made me pay for $500 of it. No luck. So through out the following 2 months I tried several methods. During that time I put lots of work and money into the car. No luck I gave up. I took it to them and the best he said he could do was give me the 50k back. Not the $500 in carpet. Not the $1500 in dealer fees. Not anything more. So I traded it for a new car to save on the taxes. I still haven’t received the title for the viper and I purchased it June 6. Took 1.5 months to get a tag and I had to threaten with an attorney to even get that. They are so unprofessional it’s ridiculous. I just bought a $92k hellcat from them yesterday and picked it up today. When I walked it yesterday it was flawless. When I got home with it today I noticed three long scratches in the matte black hood. I texted both the GM Jodi and the salesman Zack and Jodi’s response was OK. Zach asked for a pic which I sent and I got no response. Of course not. I hope to never see these people again. More

by JONATHAN49 Verified Customer Verified Customer

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Excdllent and Seamless process I have been exploring options for a new truck. After working with the Palmer Dodge team it was clear to me that this was the place to purchase my tr I have been exploring options for a new truck. After working with the Palmer Dodge team it was clear to me that this was the place to purchase my truck. Jay Stark and Jody Cruce gave me their recommendation based on my needs and it turned out to be the perfect truck. Even better, they gave me a great price for my trade-in. The entire process took less than two hours and was very seamless. Overall - got a good deal and a great experience. More

by SEANGRANT2002 Verified Customer Verified Customer

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Y'all are awesome! Keep up the excellence and expertise in Service. I've adored y'all and have bought Dodges since 2004 when y'all took care of my Ford Mustang after the Keep up the excellence and expertise in Service. I've adored y'all and have bought Dodges since 2004 when y'all took care of my Ford Mustang after the Canton Ford dealership kept telling me "well you're still having that problem, and we think we know what it really is now, but the other expensive things we fixed were broken too." They're out of business now although I swear it is the same people at the Kawasaki dealership across the street where after routine preventative maintenance they fixed my motorcycle's problem after problem after problem until I literally couldn't even drive it out afterwards. I love y'all! Keep up the good stuff! More

by mikehardersen Verified Customer Verified Customer

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