Joe Berube | Page 4

Columbia Ford Kia responded

It’s great to hear Rush and our service team provided excellent care during your Explorer’s oil change. We’re delighted you enjoyed the interior of our facility. We look forward to assisting you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

Thank you for the 5-star rating and for recognizing our team’s quick work on your Kia Soul. We’re glad we could get you back on the road so swiftly and look forward to assisting with any future service. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

Thanks for the five-star rating! Jake and our service team are glad to hear your Sorento received friendly, efficient care and that the waiting area and coffee hit the mark.

Columbia Ford Kia responded

Thank you for highlighting our clean and inviting environment. We’re glad you enjoyed the cafe, the decor, and the friendly support during your Ford service visit.

Columbia Ford Kia responded

Thanks for sharing about your experience with Columbia Ford Kia. We appreciate your business and hope to see you again soon! Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Columbia Ford Kia! Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Columbia Ford Kia. We look forward to having you as one of our valued customers for many more years to come! Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

Hi Chris, thank you for taking the time to share your feedback. I understand how frustrating it can be to require multiple visits and spend extended time without your vehicle, particularly when the initial repair attempts did not resolve the concern. Our service manager did speak with you last week regarding the heated seat issue, and at that time we issued a refund of over $600 as a gesture of goodwill. During that conversation, it was our understanding that this resolution was acceptable. We have since attempted to reach you again by voicemail to better understand if there is anything further that would help bring this matter to a satisfactory conclusion. I’m sorry that, despite these efforts, the experience has still left you feeling dissatisfied. We value the opportunity to learn from this and would welcome the chance to speak with you directly to understand what remains unresolved. Eric P. Gates General Manager Columbia Ford Kia 860.228.2886