Joe Berube | Page 50

Friendly and helpful They customer service was excellent. The service technician found my air filter full of a newly made mouse house and brought it to my attention! I rea They customer service was excellent. The service technician found my air filter full of a newly made mouse house and brought it to my attention! I really appreciated this since that going unnoticed could eventually have gotten to the point of possibly causing a fire. More

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Great service Repairs were done as promised and kept me informed throughout the entire process. Cost was quoted accurately prior to completing the work. Staff wer Repairs were done as promised and kept me informed throughout the entire process. Cost was quoted accurately prior to completing the work. Staff were very nice and professional More

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Always a pleasure This is the 3rd car I have purchased at Columbia Ford. My daughter just purchased her second car there. Columbia ford is a great dealership with empl This is the 3rd car I have purchased at Columbia Ford. My daughter just purchased her second car there. Columbia ford is a great dealership with employees you can trust! More

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easy and enjoyable Everyone was pleasant and easy to work with. They were also helpful with the issues I was having with my car. Would use them again with repairs on m Everyone was pleasant and easy to work with. They were also helpful with the issues I was having with my car. Would use them again with repairs on my car. More

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Good time I went in for an oil change. it went very well I made an appointment they were on time the wait was practically nothing. they checked my fuilds and go I went in for an oil change. it went very well I made an appointment they were on time the wait was practically nothing. they checked my fuilds and got me back on my way very nice guys over there. More

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Competent and quick I don't like going to garage is to have my car worked on but this place is very nice to sit in the couches and watch TV or read a book or spend some t I don't like going to garage is to have my car worked on but this place is very nice to sit in the couches and watch TV or read a book or spend some time in the café I think it works all away around. More

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Oil Change Joe in the service department at Columbia said he can do my oil change in 45 minutes, he got it done in 35. Excellent customer experince when buyin Joe in the service department at Columbia said he can do my oil change in 45 minutes, he got it done in 35. Excellent customer experince when buying the car and still receiving top knock customer service even in another department. Thank you for keeping my experiences extremely positive there at Columbia Ford KIA! -Byron Morgan More

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Likely not be back for service To begin, I came in for the oil change with tire rotation special $40 offer. When I arrived I specifically asked to have the antifreeze topped off. W To begin, I came in for the oil change with tire rotation special $40 offer. When I arrived I specifically asked to have the antifreeze topped off. When I later took the time to review the paperwork, the tech never marked that he even looked at the level of antifreeze. I knew it was about empty walking in and had to fill it myself after my visit to Columbia Ford. The tech also marked off that all of my lights are fully functional. Again, he didn't look at the car because he would have noticed both parking lights and license plate light were out and I would have had them replace. He also stated my tires need to be replaced and marked that they are in the yellow zone, therefore he decided himself that it wasn't worth it to rotate them because the service desk would be talking me into new tires. When I cashed out, that gentleman told me my tires were in the red and there was zero tread left, as if I wouldn't be looking at them myself to see this was all wrong. The tires have used tread in their 18 months but they are clearly not bald. Regardless of when I plan to purchase new tires, a rotation is what I asked for and a rotation should have been completed. Neither the service desk nor the technician obviously cared to even look at my car in the manner of the paperwork they handed me and therefore I will likely not be returning for any services unless it's a basic free of charge recall. I also waited over an hour for this nonsense before I had to find out myself if the car was finished. No one thought it was necessary to leave the desk and find the 8 month pregnant woman uncomfortably waiting just around the corner. More

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Good Experience Service was performed quickly; vehicle was ready for time requested. Service person was friendly and courteous and explained the results of the vehicl Service was performed quickly; vehicle was ready for time requested. Service person was friendly and courteous and explained the results of the vehicle check up succinctly. More

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This place is Amazing The only dealership where service is top notch and you can eat at a real deal lunch counter while you wait. Every dealership should make things this The only dealership where service is top notch and you can eat at a real deal lunch counter while you wait. Every dealership should make things this easy for customers. Thanks Theresa! More

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