Joe Berube
Joe Berube at Columbia Ford Kia

Joe Berube | Page 49

Assistant Service Manager

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

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4.7
557 Reviews
4.7

557 Reviews

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557 Reviews of Joe Berube

February 25, 2016

Dealership Rating
Employee Rating

30,000 mile check I have always had courteous and timely service from this dealership. John indicated I may need new filters, but it turned out that they were not nee More

by NewKIAFan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 21, 2016

Dealership Rating
Employee Rating

The service Dept "Joe" in my opinion., the service dept is not very professional. I feel that they are rude and unprofessional, they did not treat me as a customer. I had ju More

by Broken arrow
Customer Service
Friendliness
Recommend Dealer
No
Feb 24, 2016

Columbia Ford Kia responded

Good afternoon, My name is Gary Steady. I'm the service manager here at Columbia Kia/Ford. I would like some input on what had transpired if you would please? As you can see by the other responses this isn't the norm for us. I definitely would like to make sure whatever happened never happens again. My contact is as follows. Thank You 860-228-2886 gsteady@columbiaford.com

February 18, 2016

Dealership Rating
Employee Rating

First service on new vehicle The service department was able to schedule my service at the time and day that I requested. They were professional, courteous and prompt. Exception More

by Love my explorer!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 18, 2016

Dealership Rating
Employee Rating

windshield wiper repair Prompt and effectual, courteous results for an unexpected problem. Check in, review and resolution of a broken windshield wiper at a busy time for us. More

by JohnO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 15, 2016

Dealership Rating
Employee Rating

Oil change and road trip ready Very attentive to detail. Got my vehicle in quick and out in a timely manner. Followed up with a phone call when vehicle was done More

by Aho,tammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 02, 2016

Dealership Rating
Employee Rating

Prompt Joe, was prompt, arranged for oil change, tire rotation and general check of the car. Pleasant surroundings to wait for my vehicle to be completed. More

by sandie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 31, 2016

Dealership Rating
Employee Rating

Great service. Columbia Kia provides great, courteous service. Made every effort to get me in and out as quickly as possible. I have enjoyed my experience dealing More

by toma2000asah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 28, 2016

Dealership Rating

Just another dealership I left with the distinct feeling that I had been ripped off. That and they obviously can't tell time. I love how 30 minutes turns into over an hou More

by Vampyressgrace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Rachel Rolli

Feb 02, 2016

Columbia Ford Kia responded

Good morning. My name is Gary Steady, I'm the service manager here at Columbia Ford/Kia. I would like some input on what had happened on that day. As you can tell by our rating this isn't the way we work. I would like some more input from you if I could to try and figure out what had happened so that it doesn't happen again. I apologize on how things turned out. Thank you Gary Steady Service Manager 860-288-2886 gsteady@columbiaford.com

January 22, 2016

Dealership Rating
Employee Rating

Fine as usual Went in for a recall issue. No problem getting in and they were able to give me a 100,000 mile check while it was there. More

by dcfieldview
Recommend Dealer
Yes

January 21, 2016

Dealership Rating

quality work, excellent service All service is exceptional, staff is friendly and very knowledgeable in explaining technical matters. They treat me like I'm a close friend. Will defi More

by Shane77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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