Joe Decangi | Page 53

Unhappy A loaner car approved by owner Steve was refused day of service. Very unhappy and looking for another dealership who will honor their word. A call eve A loaner car approved by owner Steve was refused day of service. Very unhappy and looking for another dealership who will honor their word. A call even came in to Al while i was sitting in the office saying apparently a loaner was promised to her. Everyone seemed annoyed at this and in the end they all said no to a car. More

by MANAGER.CRUNCHPARAMUS Verified Customer Verified Customer

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Great family business This was a great family business that takes good care of their customers because they want you to keep coming back they also have a good service depar This was a great family business that takes good care of their customers because they want you to keep coming back they also have a good service department More

by Joe Verified Customer Verified Customer

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Outstanding service I have been a customer at Hawthorne Chevy since 1999 and have always had positive experiences. I look forward to many more outstanding years of servic I have been a customer at Hawthorne Chevy since 1999 and have always had positive experiences. I look forward to many more outstanding years of service from them. More

by SKOLI51886 Verified Customer Verified Customer

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Chevy 2016 dissatisfaction Terrible service advisor doesn’t even look at you when you are talking to him, car has not been fix in 11 months, car has been in and out of the servi Terrible service advisor doesn’t even look at you when you are talking to him, car has not been fix in 11 months, car has been in and out of the service multiple times that I even lost count. SO called “technicians”cannot figure out what is wrong with it cause they don’t test drive it. Now I’m talking to the service manager lets see how that goes. I’ll keep you all who read this posted. More

by Yarh,galapa51769 Verified Customer Verified Customer

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Great experience Hawthorne Chevrolet really handled my service with care and speed. The service manager respected my schedule And the need to get me out of the door as Hawthorne Chevrolet really handled my service with care and speed. The service manager respected my schedule And the need to get me out of the door as soon as possible. More

by Gcminardi Verified Customer Verified Customer

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awesome dealer Always treated very well here, and enjoy the texting reminders !! They are speedy & the waiting room is comfortable and clean. I would always go here Always treated very well here, and enjoy the texting reminders !! They are speedy & the waiting room is comfortable and clean. I would always go here as long as I have a Chevy! More

by Nettie Verified Customer Verified Customer

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Quick oil change We were treated very well and we waited while getting our oil changed and we didn't have to wait long. Everyone was very accommodating. We were treated very well and we waited while getting our oil changed and we didn't have to wait long. Everyone was very accommodating. More

by ADAMSGEM11 Verified Customer Verified Customer

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Another Terrific experience Greg Barbagallo is a true professional. Him & his service team are always considerate of our needs. HE'S ALWAYS explaining things the way that we can Greg Barbagallo is a true professional. Him & his service team are always considerate of our needs. HE'S ALWAYS explaining things the way that we can be at ease & understand. More

by MJQUINN1965 Verified Customer Verified Customer

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Great communication Can only say anything but good words when it comes to Hawthorne Chevy. Unfortunately, my care needed service on an issue that happened previously and Can only say anything but good words when it comes to Hawthorne Chevy. Unfortunately, my care needed service on an issue that happened previously and my car needed to stay in the shop longer than expected. Was a little annoyed there was no loaner, especially since my car was in for 2 days. More

by KLLORUSSO Verified Customer Verified Customer

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Poor Diagnosis / Hungry Service Representation Two times in a row the service Rep chose to do the more expensive job 1st, then, finding the source of the problem or, so called additional problem i Two times in a row the service Rep chose to do the more expensive job 1st, then, finding the source of the problem or, so called additional problem is something else, indicating that the 1st expensive job was mandatory but, did not take photos or save the so called faulty part. Very questionable servicing but, not uncommon with dealerships. I had poor servicing with an affiliated (same owner) dealership at GM in Mahwah whereby, the mechanic stole / exchanged the underpart of the dashboard that had an additional charging unit and replaced it with another. More

by 55 + year driver Verified Customer Verified Customer

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