Joe Decangi | Page 54

Great service I didn’t have an appointment they took me in to kill me so I was on time there is greatAs a wait I want to parts see what they had working with parts I didn’t have an appointment they took me in to kill me so I was on time there is greatAs a wait I want to parts see what they had working with parts was great More

by BIGRAN39 Verified Customer Verified Customer

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The greatest Service departmental around HAWTHORNE CHEVROLET HAS ALWAYS BEEN THE DEALER OF CHOICE FOR MY FAMILY . The Service department starting with my Service Writer STEVE KOHAN HAS ALWAYS HAWTHORNE CHEVROLET HAS ALWAYS BEEN THE DEALER OF CHOICE FOR MY FAMILY . The Service department starting with my Service Writer STEVE KOHAN HAS ALWAYS BEEN PROFESSIONAL AND HAVE ALWAYS HAD MY BEST INTEREST AT HAND WHEN IT COMES TO MAINTAINING MY VEHICLE . More

by PAPABEAR Verified Customer Verified Customer

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Scheduled service made easy The dealership and the service department are and have been, excellent. I was in and out in about an hour and while this was a scheduled service, I The dealership and the service department are and have been, excellent. I was in and out in about an hour and while this was a scheduled service, I know I can trust my car to Hawthorne Chevy if it was a more involved repair. More

by JMIL8114 Verified Customer Verified Customer

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Situation with a transmission General Motors handling of this situation (transmission held hostage in a warehouse in Michigan) was totally and completely unacceptable. HOWEVER, I c General Motors handling of this situation (transmission held hostage in a warehouse in Michigan) was totally and completely unacceptable. HOWEVER, I could not have asked for more from Hawthorne Chevy on how they did the best that they could in this unfortunate disaster. Mr. Michael Rivera was wonderful through the entire process. He was understanding, supportive and knew enough not to give me lip service. His honesty and transparency was most appreciated. The manager of the Service center also was understanding. I imagine this situation wasn’t pleasant front their end either. Give Mr. Rivera a bonus for this...he deserves it! More

by JINGRASSIA516 Verified Customer Verified Customer

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Where do I begin We made appt explaining we need our suburban over the weekend, as we have 4 children and the only vehicle we own that can fit our family. We were conf We made appt explaining we need our suburban over the weekend, as we have 4 children and the only vehicle we own that can fit our family. We were confirmed that we would have the car back by the weekend. Friday afternoon we were told to the car was ready and to come get it. During the ride home we noticed the A/C was not fixed. We called the service center and told to bring the car back. Which we did..the service rep said he could not explain why the a/c was not fixed and they would need the car again. I informed the service rep we were promised the car would be returned by the weekend and we needed a loaner vehicle to accommodate our family. We were told they had no loaners available or could not provide us a vehicle. I’m not sure your service department has loaner cars...as we have never been given one. This morning we were notified that the car was in fact never repaired, although the paperwork stated it was fixed. We were told that the car needed to stay at the dealership to wait for the technician. Now here we are on a beautiful Saturday afternoon and my family has to sit in the house as we cannot leave. This level of service is unacceptable. Besides the time and frustration, we have had to pay babysitters to watch our kids to make multiple trips to your dealership. we are ready to purchase a new vehicle today, however we will NOT be doing that at your dealership. Besides this terrible service experience, we have made multiple attempts to deal with your sale department to discuss our new vehicle options. All of which has been ignored. More

by MERSULLY12 Verified Customer Verified Customer

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Amazing service! Amazing treatment! From the moment you walk in the service center of Hawthorne Chevrolet, they treat you like you are part of their family! And that’s done with lots of From the moment you walk in the service center of Hawthorne Chevrolet, they treat you like you are part of their family! And that’s done with lots of respect and professionalism! More

by Rick777 Verified Customer Verified Customer

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almost home Always had great service and was treated respectfully. Waiting room is clean and chairs are comfortable coffee machine offers nice selection and the f Always had great service and was treated respectfully. Waiting room is clean and chairs are comfortable coffee machine offers nice selection and the free Wi-Fi strong signal More

by gjgfan Verified Customer Verified Customer

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Clean friendly on time. Very happy. Answered my questions an Clean friendly and professional. Everyone was helpful and my questions were answered. I would definitely recommend this dealership for new used or lea Clean friendly and professional. Everyone was helpful and my questions were answered. I would definitely recommend this dealership for new used or leased cars. Very happy here. More

by NRMULLI Verified Customer Verified Customer

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Excellent dealership This is the third equinox I leased from Hawthorne Chevrolet. Excellent dealership. Third time with the same salesman also, J R Grey. Always helpful an This is the third equinox I leased from Hawthorne Chevrolet. Excellent dealership. Third time with the same salesman also, J R Grey. Always helpful and willing to work with you. I would give him the highest rating. More

by GARSUZ2003 Verified Customer Verified Customer

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Recall service Contacted by chevrolet to bring my volt in for recall computer module service called made appt next day brought car in work completed in 2 hours every Contacted by chevrolet to bring my volt in for recall computer module service called made appt next day brought car in work completed in 2 hours everyone friendly and efficent car runs fine More

by execsuitesnj Verified Customer Verified Customer

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