Joe Devlin | Page 11

Herb Gordon Volvo is the place to go for courtesy, professionalism and honesty. The service department is outstanding with the manager of Mr. Joe Devlin. Mr. Steve is a fantastic mechanic and has been professionalism and honesty. The service department is outstanding with the manager of Mr. Joe Devlin. Mr. Steve is a fantastic mechanic and has been keeping my Volvo running. I have been going to Herb Gordon Volvo for for 22years. They have a customer forever because of the service department. The young ladies behind the desk are pleasant and courteous. Great job to all at the Herb Gordon Volvo service department. More

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Outstanding Dealership The honesty of the service dept.,Mgr Joe Devlin, mechanic Steve. A new 2019 SUV was sold by Neal Hyman. The reputation of the service dept. was the re The honesty of the service dept.,Mgr Joe Devlin, mechanic Steve. A new 2019 SUV was sold by Neal Hyman. The reputation of the service dept. was the reason that the person was referred to Silver Spring Volvo. More

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Great staff and customer service Staff was very nice and helpful when choosing a car. Very informative on the different options available. Will recommend this dealer to my friends and Staff was very nice and helpful when choosing a car. Very informative on the different options available. Will recommend this dealer to my friends and coworkers More

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Happy hubby! My curiosity paid off in great customer service, and the best deal. It was a pleasure working with Peter Larson to find the right Volvo, and working w My curiosity paid off in great customer service, and the best deal. It was a pleasure working with Peter Larson to find the right Volvo, and working with Diego Munizaga for the best finance. I can’t forget Joe Devlin, we’re repeat customers, he’s so helpful. This is our 4th Volvo, hope there’s a 5th one in the future. Happy tales and happy trails to all! More

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Outstanding, Fantastic Service The customer service, Joe Devln Mgr. Steve mechanic are very outstanding. I have trusted Herb Gordon Volvo for over 20 yrs. Great service to all. The customer service, Joe Devln Mgr. Steve mechanic are very outstanding. I have trusted Herb Gordon Volvo for over 20 yrs. Great service to all. More

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Prompt and efficient service always!! Long time Volvo owner of 6 vehicles. I appreciate the consistency of service provided By my service advisor!! I see enough of the process because of Long time Volvo owner of 6 vehicles. I appreciate the consistency of service provided By my service advisor!! I see enough of the process because of the number of Volvos I own, always excellent!! More

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Rude and lacking of customer focus for existing customers Still dealing with an issue from last week. Volvo Silver Spring from Service Advisor to the GM have been unresponsive and lacking of any customer foc Still dealing with an issue from last week. Volvo Silver Spring from Service Advisor to the GM have been unresponsive and lacking of any customer focus. I will be switching my service for the XC90 to Towson. More

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Excellent Maintenance and Sales Customer Service We changed Volvo dealerships awhile back ago for our routine car maintenance not due to the close proximity to our home but due to the great customer We changed Volvo dealerships awhile back ago for our routine car maintenance not due to the close proximity to our home but due to the great customer service we received in the maintenance department. Our lease was up on our XC60 Volvo so we made an appointment ahead of time with a sales consultant at the same dealership which is located in Silver Spring. My wife and I were very pleased from the moment we walked into the sales department and met with Peter our sales consultant, to the moment he handed us our keys to our new XC40. Peter was very professional, extremely knowledgeable about all of the Volvo models and very patient while my wife and I decided on which sales opportunity and model would work best for us. We are so happy that our appointment was with Peter! He made the entire process a pleasant experience. Thank you for the great customer service in the maintenance and sales department! We truly appreciate it. More

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The service center is why i bought another Volvo Joe is always helpful and accommodating. He is the reason I just bought my third Volvo and I travel from Olney to Silver Spring to get my car service Joe is always helpful and accommodating. He is the reason I just bought my third Volvo and I travel from Olney to Silver Spring to get my car serviced More

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Great Service Experience I just wanted to pass on the great experience that I recently had with Jose. I had an issue with my car that arose over the weekend and I called Jose I just wanted to pass on the great experience that I recently had with Jose. I had an issue with my car that arose over the weekend and I called Jose at 8:00 on Monday morning knowing that they would probably be busy, but he told me to go ahead and bring the car in which I did at 10:30. Based on the symptoms I gave him, he was able to correctly diagnose the problem. By the time I finished the paperwork for the loaner car, it was waiting for me. Jose warned me that it may not be ready until Tuesday so I was pleasantly surprised to get a call at 4:00 that it would be ready at 6:00! And while it was there they noticed that a tag light bulb was out and replaced it. Finally, once I paid my bill my car was waiting for me freshly washed and vacuumed. I should note that there's another dealership half the distance to my home, but I still choose to go to Herb Gordon for the superior service that they provide and I trust them. More

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