Joe Emmerich
Joe Emmerich at Luther Family Buick GMC

Joe Emmerich | Page 26

Transportation Coordinator

Luther Family Buick GMC

3302 36th St S
Fargo, ND 58104

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351 Reviews
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351 Reviews

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351 Reviews of Joe Emmerich

March 15, 2020

Dealership Rating
Employee Rating

Service Center performed satisfactory by making sure recommended engine maintenance repairs can be established with the delivery of dependable products and services. Chevrolet Equinox ownership has pro More

by hamner_m
Recommend Dealer
Yes
Mar 19, 2020

Luther Family Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 14, 2020

Dealership Rating
Employee Rating

I had concerns about fluid levels and they were very patient and listened. The issue was resolved without hesitation. The Canyon service was reasonable and professional. More

by crayray75
Recommend Dealer
Yes
Feb 19, 2020

Luther Family Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 27, 2020

Dealership Rating

Very slow service Was in for an oil change 1/21/2020. Almost 2.5 hours to complete. Got it back in the check in/ out area and the left side was packed with snow. No sno More

by Terry Hoefs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 03, 2020

Luther Family Buick GMC responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 17, 2020

Dealership Rating
Employee Rating

In my experience, I’ve received Quality work but it’s super slow. Average time for an oil change has been 1.25 hours.. my last appt., I waited 1.75 hours.. everyone is always friendly and helpful though. More

by nichole.nachatilofnp
Recommend Dealer
Yes
Jan 17, 2020

Luther Family Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 15, 2020

Dealership Rating
Employee Rating

Oil change was performed very quickly and waiting in the customer service area was nice. Lead time on getting an appointment was longer than I expected More

by dbadinger
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson

Jan 17, 2020

Luther Family Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 15, 2020

Dealership Rating
Employee Rating

Did an oil chg and had a slow leak checked on the right front tire. I did not have an appointment but they were very gracious and got me in anyway. More

by taxlady116
Recommend Dealer
Yes
Jan 17, 2020

Luther Family Buick GMC responded

Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 11, 2020

Dealership Rating
Employee Rating

Disappointed as I didn't have my regular service manager. All I recieved was an email my car was ready. What was done as far as the service to my car? I have always gotten a call explaining what was done and More

by heidiolson204
Recommend Dealer
Yes
Jan 13, 2020

Luther Family Buick GMC responded

Thank you for taking the time to provide this review of your experience, Heidi. We are concerned with the rating you've assigned us. We would appreciate the opportunity to speak with you regarding your visit so we can move forward in a positive light and gain another life-long customer. Please reach out to us at your earliest convenience. I look forward to hearing from you soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 11, 2020

Dealership Rating
Employee Rating

Quick service. Nice, relaxing customer service area with great treats. Put my bulb in at no cost! Amazing and unexpected! Thank you! Made my day! More

by Beth
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson

Jan 13, 2020

Luther Family Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 07, 2020

Dealership Rating
Employee Rating

Service was fast even without an appointment. The lounge area is exceptionally nice for both adults and children. Also very clean inside and friendly people. Thanx! More

by LaurieRaatz
Recommend Dealer
Yes

January 07, 2020

Dealership Rating
Employee Rating

People are very friendly and listen to your problems and tell me what the problem is and how long it's should take and the cost to me More

by milyschm
Recommend Dealer
Yes

Other Employees Tagged: Tony Emmerich, Robin Tollefson, Larry Mitchell, Lisa Julian , Karen Ust-Grothmann

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