Joe Emmerich
Joe Emmerich at Luther Family Buick GMC

Joe Emmerich | Page 32

Transportation Coordinator

Luther Family Buick GMC

3302 36th St S
Fargo, ND 58104

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351 Reviews
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351 Reviews

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351 Reviews of Joe Emmerich

December 21, 2018

Dealership Rating
Employee Rating

Helpful Friendly and helpful. I appreciate the service team helping me out with a new set of tires on a short notice. Tires are fantastic and look great. More

by jenniferschoepp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 20, 2018

Dealership Rating
Employee Rating

Totally satisfied with the dealership and work done. Easy to call and set-up my appointment. The lady I talked with let me know about a deal for free tire rotation with my oil change. It saved me some mo More

by chetrehder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson

December 13, 2018

Dealership Rating
Employee Rating

Looking for an SUV for my daughter It started out asking a few basic questions about a vehicle inside the showroom , and it turned into us buying 2 SUVs. I had visited 2 other dealershi More

by GSWANSON18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Emmerich , David Denne

Dec 13, 2018

Luther Family Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I’m so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 02, 2018

Dealership Rating
Employee Rating

Great service Took my vehicle in for oil change. Service very nice and surprised me with a car was. Would recommend this vehicle service center for repairs. More

by Pam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 03, 2018

Luther Family Buick GMC responded

Hello Pam! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 28, 2018

Dealership Rating
Employee Rating

Oil change DO NOT CHANGE MY RADIO STATION UNNECESSARY!! Tire pressure not checked, one down to 30 psi, guess I have to do that myself. How about the A team ne More

by dekk2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 29, 2018

Luther Family Buick GMC responded

Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 28, 2018

Dealership Rating

Timely service and courteous Luther has friendly knowledgeable staff. My service was on time and with no surprises. Also a very comfortable waiting room with snacks and beverages More

by MCWALSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 29, 2018

Luther Family Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 27, 2018

Dealership Rating
Employee Rating

Great customer service I had a scheduled oil change appointment so I dropped off my vehicle but no shuttle driver was available. After waiting for a half hour, Joe jumped in More

by Envoy guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 29, 2018

Luther Family Buick GMC responded

We strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Luther Family Buick GMC's Service Department. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 16, 2018

Dealership Rating
Employee Rating

Great staff , good service Came in for scheduled maintenance oil change and tire rotation good job they. Also did the checklist and found the vehicle to be in good condition. More

by Tc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson

Nov 18, 2018

Luther Family Buick GMC responded

It is wonderful to hear that our staff at Luther Family Buick GMC was able to provide you with a positive experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any further needs, do not hesitate to come back to see us. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 14, 2018

Dealership Rating
Employee Rating

Great turnaround Scheduled oil change and 15,000 mile service on line Got confirmation of reservation. Techs were ready and service advisor got me signed in promptly More

by Lonbaken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 16, 2018

Luther Family Buick GMC responded

Thank you for your kind words. We feel our service department is what makes Luther Family Buick GMC special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

November 09, 2018

Dealership Rating
Employee Rating

Waited 90 minutes for an oil change General motors requires things to be checked at owners expenses. Why do I have to pay , I declined!! Cost of oil change went from $108 to $60. More

by AL.OBEREMBT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 14, 2018

Luther Family Buick GMC responded

Thanks so much for the 5-star review! We really appreciate this feedback. It was our pleasure doing business with you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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