Joe Esquerra
Joe Esquerra at Ferrari Maserati Alfa Romeo of Fort Lauderdale

Joe Esquerra | Page 21

Service Advisor

Ferrari Maserati Alfa Romeo of Fort Lauderdale

5750 North Federal Highway
Fort Lauderdale, FL 33308

Contact Me
4.9
382 Reviews

Dealership Experience

6 yrs, 10 mos

Industry Experience

15 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

4.9

382 Reviews

Write a Review

382 Reviews of Joe Esquerra

January 02, 2023

Dealership Rating
Employee Rating

Joe is always very good. A pleasure to work with. Very good service in general! More

by PHOBERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlyn Ford

December 29, 2022

Dealership Rating
Employee Rating

Service advisor was excellent and dealership is gorgeous. It just took too long for my car to be serviced but with Christmas it happens More

by NEILWEISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 27, 2022

Dealership Rating
Employee Rating

Excellent service and professional from start to finish! ! I will be back for sure! Thank you! More

by ASKDOMINIQUE
Service Price Transparency
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Luis Cue , William Maya, Shawn Sosner, Cesar Valdez

December 26, 2022

Dealership Rating
Employee Rating

Always great service . The People at this dealership are courteous. And they make sure everything is perfect when I get my car back! More

by TKELLY12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cesar Valdez

December 23, 2022

Dealership Rating
Employee Rating

Joe is very attentive and professional, kept me updated at all times and exceeded every expectation. More

by gustavo morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 21, 2022

Dealership Rating
Employee Rating

Best and Great service . Thank You so so much 💋 We will come back in future because You are the best More

by BEATA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Cue , William Maya, Shawn Sosner, Cesar Valdez

December 20, 2022

Dealership Rating
Employee Rating

Joe was great, for a simple anual review the price was high. An oil change. More

by GERALDOPIQUET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 19, 2022

Dealership Rating
Employee Rating

Great service. I have nothing but praise for the staff, the dealer, and the overall service More

by jonsazer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlyn Ford, Rick Feldmann, Luis Cue , Fabrizo Di Cicco, William Maya, Shawn Sosner, Cesar Valdez

December 13, 2022

Dealership Rating
Employee Rating

Unsatisfactory experience. Service and dealership were aware that the steering wheel was off center when I drove my new Lavante off the lot. This was a $106,000 vehicle and you More

by AAQUINO9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Edward Lopez (Shop Foreman). Gabriel Casanova (fixed operations director)

Dec 13, 2022

Ferrari Maserati Alfa Romeo of Fort Lauderdale responded

This car was purchased 2 years ago and brought in once to have the alignment corrected when the car had roughly 900 miles. This was covered under the new car warranty. As it was still not satisfactory to the customer, roughly 200-300 miles later the alignment was redone. Since this time 2 years ago, the car did not return until last week. The car has now 32,000 miles and has had 2 sets of tires and services performed elsewhere (not at an authorized Maserati dealer). We verified that someone at the previous service center had left the rear portion of the suspension loose which caused some damage. After we communicated with Maserati of North America, they declined a regular warranty repair and offered instead goodwill assistance of 50% of the repair cost which the client declined. The client proceeded to threaten that if we did not cover 100%, he would post on social media platforms bad reviews. We have documentation that this customer had his alignment done at a third party, and the alignment was not performed properly, leading to damages beyond our control.

Dec 14, 2022

Ferrari Maserati Alfa Romeo of Fort Lauderdale responded

Our service manager can discuss this issue further with you to see if we can come to some sort of resolution. Please let us know how best to contact you.

Dec 13, 2022

AAQUINO9 responded

Not taking responsibility is what I expected from this dealership. The vehicle was brought bach within days after purchase. I was told the car was fixed but it wasn’t. I brought it back two weeks later and the same result, reportedly fixed but it wasn’t. The service manager did not offer me a dealer 50 percent discount off of the $2000 repair offered. It was offered to me as I was leaving the facility. Picture yourself purchasing a Maserati and as you drive the car off of the lot the steering wheel is off center by 7-10 degrees. It’s not an enjoyable experience. These guys have lied in their response.

December 10, 2022

Dealership Rating
Employee Rating

Clean and nice place to go . The dealership’s entire staff are customer service professionals, Sara the coffee host made my waiting very comfortable. Outstanding service by Jo More

by Elizabeth Rodriguez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: William Maya, Danilo Mejia, Abbas Haider Finance Manager, Sara Coffee Host

Dec 10, 2022

Elizabeth Rodriguez responded

Im so happy to call Ferrari Maserati Alfa Romeo of Fort Lauderdale my Dealer 👍🏻✅

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