Joe Flanigan | Page 8

They were ready for when we arrived and it was a no hassle experience! Mike our sales rep was very nice and knowledgeable. We didn’t feel rushed and pressured to buy. hassle experience! Mike our sales rep was very nice and knowledgeable. We didn’t feel rushed and pressured to buy. More

by Treyson.lawrence Verified Customer Verified Customer

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I can't say enough about Shottenkirk Honda of Cartersville. I loved working with them on my car purchase! Great service & professional! So very happy! Cartersville. I loved working with them on my car purchase! Great service & professional! So very happy! More

by atmatarazzo Verified Customer Verified Customer

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This dealership has meant so much to me. I have bought 5 cars from them. My dream car has been a Pilot. I’d goin every couple of months to look around. They have been very patient with me. They would work m cars from them. My dream car has been a Pilot. I’d goin every couple of months to look around. They have been very patient with me. They would work my bombers until the day I went in the get my oil changed. Jason came up and said he had a deal for me. He worked up my numbers and I found the perfect Pilot..I’m so happy. I recommend them to everyone. More

by RHP59 Verified Customer Verified Customer

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I drove all the way from NC to work with this dealership. Super friendly staff who were all so helpful! Would recommend working with Sherry in sales to anyone. Super friendly staff who were all so helpful! Would recommend working with Sherry in sales to anyone. More

by Enfreier Verified Customer Verified Customer

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We have enjoyed our whole experience with our new crv. From the purchase now to the maintance. Thank you for all that you do Thanks again Jeff duckett From the purchase now to the maintance. Thank you for all that you do Thanks again Jeff duckett More

by DADDYDUCK33 Verified Customer Verified Customer

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Buying a new Passport There was the usual back and forth that car dealers feel obligated to use, instead of a fair price up front witch is not negotiable. That said, the e There was the usual back and forth that car dealers feel obligated to use, instead of a fair price up front witch is not negotiable. That said, the end result was a fair compromise by both of us and I am happy with the vehicle and the end price. More

by cville30132 Verified Customer Verified Customer

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Everette Hall was the best salesmen ever! He worked hard to get me into a new CRV and solved a lot of issues. Very please with my experience. to get me into a new CRV and solved a lot of issues. Very please with my experience. More

by LEVI371 Verified Customer Verified Customer

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Excellent Service This location in Cartersville is very friendly and efficient to all your needs also informed you of what else will be needed in the future and all tha This location in Cartersville is very friendly and efficient to all your needs also informed you of what else will be needed in the future and all that they offer. More

by PATRICIA.CHARBONEAU Verified Customer Verified Customer

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Long Road to Replacing a Touch Screen Radio/Computer Device The Shottenkirk Honda/Cartersville, GA Service Dept. has always been great to deal with. When the Touch Screen Radio/Computer Device on the dashboard The Shottenkirk Honda/Cartersville, GA Service Dept. has always been great to deal with. When the Touch Screen Radio/Computer Device on the dashboard of our 2018 CR-V Touring SUV suddenly died, we took the vehicle in. Following a diagnostic evaluation of the device and consultation with Honda America by the Service Dept., we were told the unit had to be replaced. Because it was going to take "a couple of days", we were given a loaner vehicle to drive which was very much appreciated. Several days later, we received a call that a "new" unit had been received from Honda, was installed and our vehicle was ready for pick-up. Back at the dealership, we discovered many of the functions controlled by the device were not operable; that Honda had shipped the wrong unit! We were asked to leave our vehicle again. When the next call to pick-up our vehicle was received, we returned to the dealership for the third time having been assured all functions were operable; Honda had apparently not initially programmed the device completely. Again working through the functions controlled by the device, all were operable EXCEPT the SiriusXM Radio. Sirius was contacted by Service Dept. management; however, the issue could not be resolved perhaps because it was late in the day. We left with instructions to contact Sirius the next morning which we did. After a more-than-two-hour process on the phone with Sirius, we learned (1) Honda had NOT shipped a New device, but a "rebuilt" one; (2) the device installed in our vehicle was still registered to another (previous) owner and (3) Sirius had to go through a lengthy and involved process, while we were on the phone with them, to transfer registration from the prior "owner" to us. In order to accomplish this transfer, we, not surprisingly, had to answer countless questions, many of them more than once as we were transferred from one party to another to another. Replacing the Touch Screen device in our vehicle took one week, three trips to/from the dealership (35 miles round trip each time) and navigating a time consuming, frustrating hassle with SiriusXM! To their credit, the Service Dept. personnel handled the process about as well as one could expect. The only thing they should/could have done better would have been to thoroughly check out each function controlled by the Touch Screen BEFORE calling and asking us to come in and pick up our vehicle which would have eliminated one of the three trips to the dealership. Our main issue is with Honda. While we appreciate the fact that our vehicle is still under warranty thus the device and service expense was covered, we are apprehensive about a used Touch Screen having been installed in our vehicle. Moreover, Honda very obviously DID NOT "clean" the device properly before shipping it to the dealership for installation in our vehicle as it was still registered to another "owner" with the result our SiriusXM account could not be easily transferred to the device. Given what we paid for this top-of-the-line CR-V Touring SUV, Honda should have shipped a NEW Touch Screen device not a used one that is probably older than our vehicle! Honda's handling of their part of this process resulted in an additional trip to/from the dealership, time wasted as we sat and sat in the dealership waiting room and our having to navigate a frustrating, time consuming process with SiriusXM. Honda's handling of the process also resulted in extra work and time wasted for the Service Dept., the personnel of which somehow managed to keep their professional composure nonetheless. Our rating of HONDA, for this experience, would be ONE STAR. More

by HLLIII Verified Customer Verified Customer

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I bought my car 3 weeks ago and let me tell you that I’m in love with my new car plus I got a good deal.. in love with my new car plus I got a good deal.. More

by ugenyanelson Verified Customer Verified Customer

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