Joe Frison

Top Tier service focused on giving me the information I needed to pick the right car for me. Debbie recommend I take test drives of several models and asked me questions about comfort and preferences. She needed to pick the right car for me. Debbie recommend I take test drives of several models and asked me questions about comfort and preferences. She was not leading me anywhere. She was helping me to look at things I might not have noticed and come to my own conclusions. When I had concerns about trunk space in SUVs, I was shown a sedan I wasn't even thinking about. They put a couple of models of both styles side by side and I went home to get the kinds of large things I often transport. I was able to use the actual items I often carry and need to protect and keep out of sight. It was a revelation. Once I made my decision, Skyler went through the paperwork in a way that was thorough but also efficient. He also guided me on the steps to take to keep my personalized plates, transfer Good To Go passes and other transition necessiites. Eventually they found a car that wasn't even on their lot when I was there and brought it into inventory to make it available to me. I am enjoying every minute I spend in my new car. I am looking forward to an ongoing service relationship that helps me keep this car in top shape and make it as convenient and easy as possible to do so. More

by joeltepp Verified Customer Verified Customer

Print

Thank you Debbie, you were great to work with and so appreciated top notch customer service, which is hard to find these days! Bless you! Carrie and Randy King appreciated top notch customer service, which is hard to find these days! Bless you! Carrie and Randy King More

by solecatcher17 Verified Customer Verified Customer

Print

We were fortunate to work with Bini and Desmond who made my vehicle purchase process quickly and efficiently giving me a good trade in value for my old vehicle. Also impressed with the warm welcome by th my vehicle purchase process quickly and efficiently giving me a good trade in value for my old vehicle. Also impressed with the warm welcome by the service department and appreciated the welcome gifts for their new customers. More

by mariosan001 Verified Customer Verified Customer

Print

This is my 3rd Subaru bought from Carters but my first used car. I have also recommended your dealership to other friends and family which resulted in 3 more sales! Sam, my salesperson listened to what I used car. I have also recommended your dealership to other friends and family which resulted in 3 more sales! Sam, my salesperson listened to what I was looking for as I don’t care for the new Outback. He remembered the car I was hoping for. One was traded in not shortly after. Sam let me know, came to pick me up in the car I was sold. The process was smooth. From sales to service Carters is the only dealership I will deal with. I do not live close so you know I’m committed to how you treat your customers. More

by src5711 Verified Customer Verified Customer

Print

We bought a 2017 Impreza from Carter in 2018 and enjoyed the car but my husband was having trouble getting in and out of the low Impreza which is why we decided to move up to the Crosstrek. Garrett was pro the car but my husband was having trouble getting in and out of the low Impreza which is why we decided to move up to the Crosstrek. Garrett was professional, knowledgeable and so personable and the best thing was that he didn't contact me again for at least a week just to let me know that the vehicle I had looked at was still available. I really appreciated the low-impact contact after some other less enjoyable experiences with car salespeople. He walked us through the whole sale and once I purchased the car, he patiently explained all the things I needed to know to drive off. I can't say enough good things about Garrett and by extension, Carter Subaru and the service staff I've worked with over the years. Thank you! Don Walter & Lynn Terpstra, Seattle, WA More

by le.terpstra Verified Customer Verified Customer

Print

Jim Adams sold me two cars this week. He was extraordinary. He showed meticulous attention to details. He knows these cars really well and could answer any question we asked. A patient He was extraordinary. He showed meticulous attention to details. He knows these cars really well and could answer any question we asked. A patient guy, not losing his cool while he taught my daughter about her car even when my grandson was crying loudly in his ear. I can’t recommend Jim high enough. Words don’t express my gratitude. Thank you Jim. More

Print

My experience with Carter Subaru was nothing short of fantastic. Jeff Tongue really listened to my needs and helped me find the perfect vehicle. Everyone at the dealership was helpful and friendly. fantastic. Jeff Tongue really listened to my needs and helped me find the perfect vehicle. Everyone at the dealership was helpful and friendly. More

Print

In every case for past 12 years, Joe Frison in your Service department has taken care of our vehicle with a kindness, warmth, and downright neighborly connection. He is by far a FIVE Star, exemplary S Service department has taken care of our vehicle with a kindness, warmth, and downright neighborly connection. He is by far a FIVE Star, exemplary Service Agent. More

by masters.greg Verified Customer Verified Customer

Print

Madeline was very helpful in finding the car that best fit our needs, she’s awesome, friendly, very knowledgeable and patient. fit our needs, she’s awesome, friendly, very knowledgeable and patient. More

by ctesdahl Verified Customer Verified Customer

Print

Experience with Carter Subaru shoreline has always been awesome. Debbie helped us with our lease and when we looked to lease or buyout or current car. All in all I love Carter. Makes the car buying experie awesome. Debbie helped us with our lease and when we looked to lease or buyout or current car. All in all I love Carter. Makes the car buying experience a joy. More

by forney71 Verified Customer Verified Customer

Print