Always friendly, polite, and professional.
Our experiences have been nothing but positive. Highly recommend from both sales and service.
Our experiences have been nothing but positive. Highly recommend from both sales and service.
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by sglang273
Oct 25, 2026 -
The BMW Store responded
Thank you for recommending The BMW Store. We appreciate your positive feedback about our sales and service teams.
The BMW Store Team
(513) 271-8700
Great service always.
The work is always impeccable. Joe is wonderful to work with in service, and always very helpful, knowledgeable, and thorough.
The work is always impeccable. Joe is wonderful to work with in service, and always very helpful, knowledgeable, and thorough.
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by tarynhuth
Service Price Transparency
Sep 27, 2026 -
The BMW Store responded
Thank you for your positive feedback about our service. We appreciate your recognition of our team's efforts at The BMW Store.
The BMW Store Team
(513) 271-8700
Ice been a customer since 2003 without interruption.
Great job again. Work completed same day… and done right the first time.
Great job again. Work completed same day… and done right the first time.
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by Samer H
Sep 10, 2026 -
The BMW Store responded
Thank you for your long-term loyalty and positive feedback. We appreciate your trust in The BMW Store.
The BMW Store Team
(513) 271-8700
Always friendly and helpful.
Staff is the same and it feels like they really get to know you and explain everything to you. Good service!
Staff is the same and it feels like they really get to know you and explain everything to you. Good service!
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by Lindschroer
Service Price Transparency
Sep 07, 2026 -
The BMW Store responded
Thank you for recognizing our team's friendly and helpful service. We appreciate your feedback about the personalized experience at The BMW Store.
The BMW Store Team
(513) 271-8700
Joe is very prompt, honest, and thorough.
I appreciated the speed they changed my flat tire.
I appreciated the speed they changed my flat tire.
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by Shimpster
Service Price Transparency
Aug 25, 2026 -
The BMW Store responded
Thank you for recognizing our team's prompt and thorough service. We appreciate your feedback about the tire change at The BMW Store.
The BMW Store Team
(513) 271-8700
I’ve had excellent service from the BMW Store over the
last 20 years. They’re a bit pricey though and I really hate the credit card surcharge.
last 20 years. They’re a bit pricey though and I really hate the credit card surcharge.
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by bstare44
Service Price Transparency
Aug 22, 2026 -
The BMW Store responded
Thank you for your long-term loyalty to The BMW Store. We appreciate your feedback about pricing and the credit card surcharge. Please contact us directly if you'd like to discuss this further.
The BMW Store Team
(513) 271-8700
Nice people to work with.
Joe G. always pleasant, cheerful and very upfront about repair outcomes. Check-up video from service dept. a nice feature!
Joe G. always pleasant, cheerful and very upfront about repair outcomes. Check-up video from service dept. a nice feature!
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by shops.pj
Service Price Transparency
Aug 10, 2026 -
The BMW Store responded
Thank you for sharing your experience with our team at The BMW Store. We appreciate your recognition of the service check-up video and clear communication. Your feedback is valued.
My family and I have been customers of The BMW Store for
over 42 years now. During this time, we have done extensive business with the dealership Parts, Service, and Sales departments involving more than a
over 42 years now. During this time, we have done extensive business with the dealership Parts, Service, and Sales departments involving more than a dozen Bimmers. What has allowed this longevity and depth of relationship to develop is the consistency and excellence of the staff at The BMW Store. They have always proven to be honest and straightforward, truly knowledgeable, willing to put in the necessary effort and beyond, committed to excellence in workmanship, and oriented to their individual customers’ unique priorities. While there are too many individuals to mention, in recent years, I have worked primarily with Paul Kolleck (Client Advisor / Sales) and Joe Gettler (Service Advisor) backed by Jacob Tully (Master Tech) tech who, collectively for almost 15 years have been the team that has sold and supported me across ownership of three of my ///M model Bimmers! I have been consistently impressed and treated like a VIP and family member of The BMW Store. From a dealership perspective, even when eventually spendimg part of the year out of town, I will arrange my plans to continue doing business exclusively with The BMW Store.
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by Leonard Bevens
Service Price Transparency
Aug 08, 2026 -
The BMW Store responded
Thank you for your long-term loyalty and detailed feedback. We appreciate your trust in The BMW Store and are glad our team has met your expectations over the years. Your continued support means a lot to us.
Joe is always helpful to me when I come in for service.
Looking forward to the next time
Looking forward to the next time
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by mcdabeastboy
Service Price Transparency
Aug 02, 2026 -
The BMW Store responded
Thank you for your feedback. Our team at The BMW Store appreciates your continued trust in our service. We look forward to assisting you again.
Joe is always professional, polite , and very helpful , I
feel like he always goes above and beyond
feel like he always goes above and beyond
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by Dspcarnell
Service Price Transparency
Jul 28, 2026 -
The BMW Store responded
Thank you for recognizing our team's professionalism and helpfulness. We appreciate your feedback at The BMW Store.
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