Joe Goas

Audi Wyoming Valley responded

Thank you for taking the time to share your thoughts and observations with us. We truly value feedback like yours, as it allows us to continually improve and refine the experience we offer. I'm very glad to hear that John made a positive impression with his willingness to assist. He is indeed newer to the team, but he shows great promise and enthusiasm for learning the Audi brand inside and out. We are confident that with time and experience, he will continue to grow into an outstanding resource for our customers. Regarding your experience in the financing process, I appreciate you sharing your perspective. Our intention when presenting additional protection products is simply to provide information on available options that many customers find valuable over time. That said, we recognize that each customer's needs are different, and it is never our desire to make anyone feel pressured or uncomfortable. Transparency is important to us, and it’s helpful to hear that a more straightforward and open approach is what you value most — that is absolutely the standard we aim for. If you have any other questions or if I can assist with anything else, please feel free to reach out. I appreciate the opportunity to work with you and look forward to helping however I can. -Mitch Kotarski General Sales Manager

Audi Wyoming Valley responded

Thank you for the kind review! We're so glad to hear that you had a great experience with us. We always aim to make the process easy, professional, and accommodating, and it's wonderful to know that we met your expectations. Delivering work on time and as promised is something we take pride in, and we're happy to see it made a difference for you. If there's anything else we can assist with in the future, please don't hesitate to reach out. We look forward to seeing you again!

Audi Wyoming Valley responded

Thank you for sharing your experience with us! We're so happy to hear that we were able to make you feel welcome and take care of your car so quickly, especially being out of town. It’s great to know everything went smoothly, and you were able to drive off in under 90 minutes. If you need anything down the road, don’t hesitate to reach out. We’re always here to help!

Audi Wyoming Valley responded

Thank you for your wonderful feedback! We're so happy to hear that you love your car and had a great experience with our team. Being professional and punctual is always a priority for us, and it’s great to know we met your expectations. If you need anything else in the future, feel free to reach out!

Audi Wyoming Valley responded

Thank you so much for the awesome review! We're so glad to hear that Peyton made such a positive impact on your experience. It’s always great when our team can make the process both enjoyable and efficient. We’ll be sure to pass along your kind words to Peyton! If there's anything else we can do for you, don't hesitate to reach out. We look forward to working with you again soon!

Audi Wyoming Valley responded

Thank you for sharing your experience! We're so glad to hear that Joe made the entire process smooth and enjoyable for you. It's always our goal to provide a pleasant and guided experience, and we're thrilled to know that Joe was able to deliver just that. We truly appreciate your feedback and look forward to assisting you again in the future!

Audi Wyoming Valley responded

Thank you for sharing your feedback. We sincerely apologize for the delay you experienced with your service appointment. We understand how frustrating it can be when the time doesn’t align with expectations. Please know we’re constantly working to improve our processes, and your comments help us do that. If you’d like to discuss this further or have any concerns, don’t hesitate to reach out to us. We value your time and will work to ensure a more timely experience in the future.