Joe Hilliard | Page 106

Enjoyable Service staff are professional and have always treated me as a friend , not as a customer. Dealing with Klaben has always been a pleasant experience. Service staff are professional and have always treated me as a friend , not as a customer. Dealing with Klaben has always been a pleasant experience. Thank you. More

by ANGSAL1 Verified Customer Verified Customer

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Fast & Friendly Service I was there less than 55 min. Klaben has definitely improved on their time that I spend at service center. They are ALL very friendly & honest. They I was there less than 55 min. Klaben has definitely improved on their time that I spend at service center. They are ALL very friendly & honest. They don't push to make a product sale, but will make recommendations to make your car run smoothly. Klaben will give me a time frame in which I have before something goes wrong. I don't stress working with the service center. Thank you!!! More

by TB_4GETMENOT81 Verified Customer Verified Customer

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Five Years of Stellar Service I started using Klaben when I moved back to the Stow area in 2012. The service managers are friendly, upfront, easy to work with, and they don't talk I started using Klaben when I moved back to the Stow area in 2012. The service managers are friendly, upfront, easy to work with, and they don't talk to you like you're an idiot. They explain things in detail and, when necessary, work with you to figure out what must be dealt with now and what can wait a month or two. Their prices are always fair and they always stand behind their work, which means you can take your car home knowing you won't have to worry about what you had done. When I moved to Cleveland in 2015 I tried to find a maintenance shop I liked as much as Klaben, and I couldn't! Within six months, I was driving my car the 40 minutes south to have it worked on at a shop I trust with people I trust. While I did not buy this particular vehicle at Klaben (it was purchased in Pennsylvania), they have done an amazing job taking care of me and my car and I am quite certain that, when the time comes to pass, the next vehicle will definitely be purchased there. Thanks for being awesome, guys! More

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Oil change and recall. The service center at Klaben is always on top of things. Friendly and knowledgeable staff that gets you on your way asap. The waiting room is always The service center at Klaben is always on top of things. Friendly and knowledgeable staff that gets you on your way asap. The waiting room is always clean and stacked with the best donuts. Thanks! More

by AJA_CONSTRUCTION Verified Customer Verified Customer

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recall repair Joe was very helpful. we had a small window of time to get the recall repair done before leaving on vacation, and Joe got is in when we needed and the Joe was very helpful. we had a small window of time to get the recall repair done before leaving on vacation, and Joe got is in when we needed and the repair only took an hour, then we were on our way! More

by SMARKULIS Verified Customer Verified Customer

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Tom Papish I had a complaint and thinking my concern wouldn't be acknowledged, Tom the service manager called to discuss my concerns. To my shock he express tha I had a complaint and thinking my concern wouldn't be acknowledged, Tom the service manager called to discuss my concerns. To my shock he express that the service writer did in fact accidentally misquote the wrong price for the job. I was surprised, I thought he was going to be supportive of his employee and side with him. He didn't. There alone showed me management cares and has expectations of their staff and will address any concerns a customer may have. We have discussed and settled the issues and I have confidence that the service department will do a good job and will try their hardest to resolve the issue. This has restored my faith in Klaben and will return to only work with Tom or Joe no one else. Jacquelyn Woods-Watford More

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Very good customer service I usually deal with Justin (Love working with Justin) but he was on vacation. Joe H took care of me. Joe was great. Joe answered all of my questions a I usually deal with Justin (Love working with Justin) but he was on vacation. Joe H took care of me. Joe was great. Joe answered all of my questions and got my issue taken care of. Very happy with his customer service. Another good service experience at Klaben. More

by lrhfreedom Verified Customer Verified Customer

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Corey is a Deceiver and a liar. I came to Klaben to get a Chrysler recall repaired , and to also check the check engine light that was on . I was informed by your service writer C I came to Klaben to get a Chrysler recall repaired , and to also check the check engine light that was on . I was informed by your service writer Corey that the reason my check engine light was on was because of my left front catalytic converter had failed and needed replace . Corey begin to explain to me the details of the repair in how much it would cost . I am fully aware of the pricing and I had already priced out a Mopar part. Corey gave me an outlandish dollar amount of over $1400 to repair just one catalytic converter . He explained there was labor to remove the O2 sensors and he didn't even refer to my history and see my O2 sensors have been replaced by Klaben less than a year ago and should be under warranty . That was the first overcharge secondly I contacted another Chrysler dealership which gave me a price of $700 for the left front catalytic converter . But on the day of question since my vehicle was there getting a recall repaired I was going to have whatever the problem was with the check engine light repaired . I didn't know that Corey would give me a price that was not accurate overcharging in labor it's seem to me that because I was getting a no charge service done they wanted to make back the money some type of way and wanted to overcharge me by more than half of what the job called for. To top all of that off I have some jewelry earrings in question exactly 6 pair of earrings and a ring in my car next to the cigarette lighter in an enclosed part of the car and when I got back home my earrings were stolen . Mind you they are costume jewelry and I hope the mechanic didn't quit his job thinking that the simulated looking diamond type jewelry was real he was grossly mistaken. I will never ever come back to that service department as long as the own the car. I will continue to buy a Chrysler products from Don who works in sales but I will never use the service department ever again . As far as I am concerned Corey is a poor example of a service writer, dishonest, and flat out liar he is a poor representation for Klaben Chrysler service department . When I arrived to pick up my vehicle I was fully aware of the pricing and the labor charges the part price everything that it would take to repair my car and to give me a price nearly $700 more is ridiculous. when I arrived to pick up my vehicle I was fully aware of the pricing and the labor charges the part price everything that it would take to repair my car and to give me a price over $1400 is the reason why customers don't trust dealerships and feel like women will be taken advantage of because the male service writers think that women don't know . I on the other hand am a woman who knows my stuff. My opinion of the service department is one that I will not recommend anyone to go to for a repair . You have lost my business and frankly you probably don't even care because I've done recall work there and you feel you haven't made a profit. I will be taking my vehicle to a Chrysler dealership in my city, whom when I called gave me an accurate price for the repair I need to turn off my check engine light right off the bat they seem honest And won't try to rip a woman off. More

by wjacque2002 Verified Customer Verified Customer

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Quick, easy, professional! Don knows his stuff and is great at getting you in a vehicle you will love! I'll always go to Klaben and to Don! Pictures and pricing are always tru Don knows his stuff and is great at getting you in a vehicle you will love! I'll always go to Klaben and to Don! Pictures and pricing are always true online and when you go in store. Love Kim in Finance and Joe in Service - never a bad experience! More

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1 hour and 20 minutes just to change oil?? The staff is wonderful but I am amazed why it took 1 hour and 20 min to change oil on a brand new vehicle. I booked a 7:30 appointment, arrived at 7: The staff is wonderful but I am amazed why it took 1 hour and 20 min to change oil on a brand new vehicle. I booked a 7:30 appointment, arrived at 7:15 (was the 2nd customer in the waiting room and didn't leave until almost 9. I've been there before with my other car and had the same experience. More

by rhino44278 Verified Customer Verified Customer

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