Joe Hilliard | Page 105
Service Advisor
Klaben Chrysler Jeep Dodge Ram
1106 West Main Street
Kent, OH 44240
I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418
Read moreDealership Experience
33 yrs, 7 mos
Industry Experience
33 yrs, 7 mos
1,194 Reviews
Write a Review1194 Reviews of Joe Hilliard
September 28, 2017
Joe Hillard does a great job for my service. I can get an appointment and get in and done quickly. Joe and the service team do a great job each and every time I go there I can get an appointment and get in and done quickly. Joe and the service team do a great job each and every time I go there More
September 27, 2017
Van repairs My van has 253,000 miles on it Cleven takes excellent care of it Josie can make sure everything's fixed accordingly. He's always taken great great car My van has 253,000 miles on it Cleven takes excellent care of it Josie can make sure everything's fixed accordingly. He's always taken great great care of me More
September 27, 2017
Dodge Charger Radio Replacement Joe H was amazing to work with. He took care of the repair professionally and when it best fit my schedule. He was very nice and kept me informed of w Joe H was amazing to work with. He took care of the repair professionally and when it best fit my schedule. He was very nice and kept me informed of what was going on the whole time. Great job! More
September 25, 2017
First oil change on new ram diesel Service was as expected five star klaben has been the best service and customer oriented even if you don't buy your vehicle from there but I recommend Service was as expected five star klaben has been the best service and customer oriented even if you don't buy your vehicle from there but I recommend buying your vehicle from there! I did but Pryor I did not and always took it there for service and they treated me like I did they are always customer first! More
Other Employees Tagged: Richard Klaben , Nick Brandt, Brian Franklin
September 21, 2017
Routine appointment - always easy! I've always had great experience working with this team, flexible and friendly, and accommodating to my schedule. I plan on continuing using these ser I've always had great experience working with this team, flexible and friendly, and accommodating to my schedule. I plan on continuing using these services for as long as I own this vehicle. More
Other Employees Tagged: Justin Stinnett, Mike Thames
September 15, 2017
Vehicle maintenance Joe does a great job of understanding personal preferences as far as appointment times and wait times. Also, when additional repairs come up, he is h Joe does a great job of understanding personal preferences as far as appointment times and wait times. Also, when additional repairs come up, he is honest about whether it needs done immediately or soon. More
September 12, 2017
Service for recall part I needed to schedule an appointment for a recall part so I called Klaben, I was given an appointment very quickly. The service was fast and efficient I needed to schedule an appointment for a recall part so I called Klaben, I was given an appointment very quickly. The service was fast and efficient and no bother at all, it was a pleasure. Thank you, Deb Roosa More
September 09, 2017
Waiting on a part Went in for a oil change and tire rotation. A service engine light had come on..service had to order a part and were to call me...still waiting on a Went in for a oil change and tire rotation. A service engine light had come on..service had to order a part and were to call me...still waiting on a call and it's been a week today...also didn't rotate tires..service guy recommended replacing lugs on all tires before he would rotate...i've purchased new ones...but still have yet to hear from Klaben Service...was charged for the complete oil change and rotation. UPDATE*****My forever service guy Joe Hilliard contacted me to apologize for my experience. He has and will always be the best. Jeep goes in for service Thursday..lending me a loaner Jeep vehicle (they need to add wranglers to the fleet:) and hopefully all will be okay. Thank you Joe for going the extra mile. More
September 06, 2017
Leased a new 2017 Journey. Very good experience. This is my second vechical I have leased at Klaben. I have been very happy with my first experience and decided to return to lease my second Journey. This is my second vechical I have leased at Klaben. I have been very happy with my first experience and decided to return to lease my second Journey. Don Jacobs, Jeff & Brian Franklin were great. Justin in service has taken care of my service needs and he is awesome!!!! I worked with Joe in service once when Justin was on vacation and Joe was also great. More
Other Employees Tagged: Brian Franklin, Caleb Jacobs, Don Jacobs, Jeff Reider, Justin Stinnett
September 06, 2017
"A Happy Camper" When we I drove away in our 2017 Pacifica in the color we wanted (molten silver) it was a great feeling. The feel of car was great, it handled like a When we I drove away in our 2017 Pacifica in the color we wanted (molten silver) it was a great feeling. The feel of car was great, it handled like a dream. There is a lot to learn about it but the information that was given to us I think we will be fine. If we don't understand something I know we can always call on our salesman, Don Jacobs. He went above and beyond to be sure we were happy. Sincerely, Bud & Joyce Botz More
Other Employees Tagged: Brian Franklin, Don Jacobs
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