Joe Hilliard
Joe Hilliard at Klaben Chrysler Jeep Dodge Ram

Joe Hilliard | Page 105

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

Contact Me
5.0
1,194 Reviews

I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418

Dealership Experience

33 yrs, 7 mos

Industry Experience

33 yrs, 7 mos

5.0

1,194 Reviews

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1194 Reviews of Joe Hilliard

September 28, 2017

Dealership Rating
Employee Rating

Joe Hillard does a great job for my service. I can get an appointment and get in and done quickly. Joe and the service team do a great job each and every time I go there More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 27, 2017

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Van repairs My van has 253,000 miles on it Cleven takes excellent care of it Josie can make sure everything's fixed accordingly. He's always taken great great car More

by CF685TS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 27, 2017

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Dodge Charger Radio Replacement Joe H was amazing to work with. He took care of the repair professionally and when it best fit my schedule. He was very nice and kept me informed of w More

by Chargerguy
Customer Service
Recommend Dealer
Yes

September 25, 2017

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Employee Rating

First oil change on new ram diesel Service was as expected five star klaben has been the best service and customer oriented even if you don't buy your vehicle from there but I recommend More

by Ktm 300xc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Klaben , Nick Brandt, Brian Franklin

September 21, 2017

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Routine appointment - always easy! I've always had great experience working with this team, flexible and friendly, and accommodating to my schedule. I plan on continuing using these ser More

by MKLEMENTS1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Stinnett, Mike Thames

September 15, 2017

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Vehicle maintenance Joe does a great job of understanding personal preferences as far as appointment times and wait times. Also, when additional repairs come up, he is h More

by WENDYNBOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 12, 2017

Dealership Rating
Employee Rating

Service for recall part I needed to schedule an appointment for a recall part so I called Klaben, I was given an appointment very quickly. The service was fast and efficient More

by sunsertbums
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 09, 2017

Dealership Rating
Employee Rating

Waiting on a part Went in for a oil change and tire rotation. A service engine light had come on..service had to order a part and were to call me...still waiting on a More

by MIKELLRIDDLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 12, 2017

Klaben Chrysler Jeep Dodge Ram responded

Thank you for sharing your recent experience at Klaben Chrysler Jeep Dodge RAM Service. Your feedback is very important to the Klaben Team. I apologize for the unacceptable level of customer service you describe. No excuses. We failed. Thank you as well for taking the time to speak with Joe today. Joe and I appreciate the confidence you have placed in Klaben and your loyalty. We have a responsibility to continue to provide you with the level of service you have come to expect from Joe and Klaben. Thank you for allowing us the opportunity to make things right and to regain your confidence. Joe is here for you but so is the Klaben Team. You should expect the same from ALL of us. Please continue to provide your candid feedback and know that I and the Klaben Team remain at your service. Rich Klaben. 330.673.3139 ext 242.

September 06, 2017

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Employee Rating

Leased a new 2017 Journey. Very good experience. This is my second vechical I have leased at Klaben. I have been very happy with my first experience and decided to return to lease my second Journey. More

by lrhfreedom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Franklin, Caleb Jacobs, Don Jacobs, Jeff Reider, Justin Stinnett

September 06, 2017

Dealership Rating
Employee Rating

"A Happy Camper" When we I drove away in our 2017 Pacifica in the color we wanted (molten silver) it was a great feeling. The feel of car was great, it handled like a More

by sbotz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Franklin, Don Jacobs

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