Joe Kraegenbrink

Yesterday, I visited this dealership to trade in my 2022 Cadillac XT5 for a 2021 Cadillac XT6. My vehicle was newer and had fewer miles, yet after the evaluation, Sales Manager Joe Kraegenbrink completely u Cadillac XT5 for a 2021 Cadillac XT6. My vehicle was newer and had fewer miles, yet after the evaluation, Sales Manager Joe Kraegenbrink completely undervalued my car—essentially offering nothing for it. It felt like my car was taken from me without any fair compensation. The experience left me feeling discriminated against and deeply disrespected. I walked away with a very negative impression. While Ed Morse Cadillac may carry a prestigious name, my experience was anything but honorable. The conduct I encountered—from the staff’s dismissive attitude to what felt like predatory practices—was extremely disappointing. To anyone considering this dealership: be cautious. What appears to be a reputable name may hide policies and practices that do not treat customers fairly. More

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Very pleased with all aspects of purchasing my car at Ed Morse Cadillac, Tampa, I really feel like all employees cared more about making me a happy customer rather just making another sale. Morse Cadillac, Tampa, I really feel like all employees cared more about making me a happy customer rather just making another sale. More

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My husband and I purchased two new cars today and it was a great experience! Everyone was nice and worked within our budget with no problems! Love our new vehicles a great experience! Everyone was nice and worked within our budget with no problems! Love our new vehicles More

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A really great sense of customer service from start to end. I would highly recommend the whole team, Ivan was particularly good. end. I would highly recommend the whole team, Ivan was particularly good. More

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Ivan was great to work with. He was professional, polite and knowledgeable. Joe was very pleasant and happy guy, made me feel like family. They were both a great pleasure. He was professional, polite and knowledgeable. Joe was very pleasant and happy guy, made me feel like family. They were both a great pleasure. More

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Jake, our sales advisor, is new on the job, but from the beginning, it was clear he would provide excellent customer service. He was proactive, communicative, accessible, and honest. The whole team suppor beginning, it was clear he would provide excellent customer service. He was proactive, communicative, accessible, and honest. The whole team supported and guided him through the process while considering our needs and wants. They even went above and beyond and bent backwards to make the deal work for us. Everyone we interacted with showed they cared and wanted to work with us. From the receptionists, other sales advisors, management, financing, and even the car detailer were great to work with. I wasn't expecting to be so excited about buying a Cadillac, but seeing that the brand can finally compete with and even beat other luxury brands was a great surprise. Working with Jake and the whole team at Ed Morse made my decision easier. Special shoutout to Joe, who made magic happen, and Anthony, who stepped in and showed his mentoring skills. More

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Anthony was very curious and helpful. Made the the process as painless as could be. Made the the process as painless as could be. More

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Anthony was amazing throughout the whole process. Thank you so much of all of your help. Thank you so much of all of your help. More

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Amazing experience and Anthony was so helpful and easy to work with. Would buy car from here again. work with. Would buy car from here again. More

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Our visit to this dealership was a very positive and pleasant one. Everyone there was warm and welcoming and seemed eager to accommodate our needs. Michael is the best. We are truly happy to recommend E pleasant one. Everyone there was warm and welcoming and seemed eager to accommodate our needs. Michael is the best. We are truly happy to recommend Ed Morse Cadillac and Michael Brandon and their entire staff. More

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