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Joe Kuckuk
553 Reviews
553 Reviews
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553 Reviews of Joe Kuckuk
January 20, 2019
6 month service when I arrive I was seen at my schedule time. Didn't have to wait. After my car was service, Joe explain everything that was done to my car. I would when I arrive I was seen at my schedule time. Didn't have to wait. After my car was service, Joe explain everything that was done to my car. I would definitely be back. More
by MCMURTRY48
Verified Customer
January 15, 2019
Wonderful Staff and Reliable Service The staff and service at Heiser Toyota is fantastic. The work is always done in a reasonable amount of time, and they will even drop me off/ pick me u The staff and service at Heiser Toyota is fantastic. The work is always done in a reasonable amount of time, and they will even drop me off/ pick me up from my office in order to work around my schedule. The staff keeps me updated as my car is being worked on. They also have one of the best customer lounges I've ever been to, with free drinks, snacks, and wifi. More
by HEGLINR
Other Employees Tagged: Chue Lee, Dana Schilz
January 15, 2019
front brake problem Had the front brake pads replaced. Afterwards the car made horrible noises when backing up. Brought it back twice could not duplicate the noise? It Had the front brake pads replaced. Afterwards the car made horrible noises when backing up. Brought it back twice could not duplicate the noise? It was a crunching, grinding noise. It was so bad I had a person knock on my window in a parking lot to tell me I better get my brakes looked at. I don't know if it was a stone caught in the brakes, but it finally stopped making the crunching noise, but still squeals when backing up. It has done that before but only when the weather was really damp or raining. Not as bad as it was. More
by S.K.CARTER
Other Employees Tagged: Dana Schilz
January 14, 2019
Evaluate front end issue after accident I brought my Camry to Heiser because I was having a problem with the front drivers side tire after being involved in a minor accident. I was so disapp I brought my Camry to Heiser because I was having a problem with the front drivers side tire after being involved in a minor accident. I was so disappointed in the service I received. After waiting nearly two hours a service advisor came out and told me I needed new struts. I just had them replaced the week prior, and I told them that when I checked in with the vehicle. He then made me go back to the service area so someone else could explain things to me. It seemed as though no one knew what the problem was and they were guessing. They didn't even bother to take the tire off to look at things and I was charged $89 plus tax! More
by bfalbo9014
January 14, 2019
45,000 scheduled maintenance I really feel that when I get any kind of service at Heiser that they dont just hand me an impressive computer printout at the end of the appointment I really feel that when I get any kind of service at Heiser that they dont just hand me an impressive computer printout at the end of the appointment but they really did the work reflected on the printout. The checklist is also nice to keep for when you may want to re-sell your car, proving it was regularly maintained. More
by Susie C
Other Employees Tagged: Her Yang
January 14, 2019
Great experience I was able to get in and out quickly with a loaner while they checked out my unit and they fixed it right away very good first experience with the dea I was able to get in and out quickly with a loaner while they checked out my unit and they fixed it right away very good first experience with the dealership! More
by ROBERTSON712
May 16, 2018
Fast-Friendly-Service Upon arrival I was greeted within 30 seconds by a service rep )Joe Kuckuk) He confirmed my scheduled service and directed me into the bright, clean wa Upon arrival I was greeted within 30 seconds by a service rep )Joe Kuckuk) He confirmed my scheduled service and directed me into the bright, clean waiting room . Also the waiting room had snacks and beverages available along with very comfortable seating. Work was completed quickly and Joe explained the results of the inspection. Very pleased with the service appointment. More
by SAMIAM1075
May 07, 2018
Broke my Coin Holder I dropped off my car for an oil change and they broke my coin holder on my dash. I'm not sure why they would be opening it. I just bought the car, I dropped off my car for an oil change and they broke my coin holder on my dash. I'm not sure why they would be opening it. I just bought the car, and everything was fine before I dropped it off, but when I got it back I noticed that it was broken. I confronted Joe about it but he keeps saying he didn't break it, but I know it wasn't broken before I dropped it off. More
by hmongyang93
May 04, 2018
Consistently The Best Always are ready to assist me when I arrive at dealer. Accurate time estimate for completion of the work. Always nice people to deal with, including t Always are ready to assist me when I arrive at dealer. Accurate time estimate for completion of the work. Always nice people to deal with, including the gals at the pay window. More
by JJGDPW1
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