"Joe was very helpful and insightful while we were buy our..."
Joe was very helpful and insightful while we were buy our new car. Our Lynn was also wonderful. Helped us and our kids feel welcomed and we got a new wonderful car. Thank you!!
"Our salesman Joe N. was a great help and his knowledge of..."
Our salesman Joe N. was a great help and his knowledge of Lexus vehicles was obvious. We traded in our previous Lexus and this purchase makes five we have owned (who is getting old ?). When you find a great product it is tough to go to another brand. Like to mention that Dennis, in finance office, was very easy to work with. A real good experience at Lexus of Roseville.
"Great car buying experience! Friendly staff made the..."
Great car buying experience! Friendly staff made the whole process smooth and easy. The excellence of the whole process is what I’ve come to expect from Lexus of Roseville.
"Joe gave us a great deal which we were very happy with...."
Joe gave us a great deal which we were very happy with. No haggling, that’s the way I like to buy a car. He did a great job setting up our phones and because it was getting late and we were both tired we scheduled the next day to go over more options on the car.
"Joe was extremely professional, friendly and..."
Joe was extremely professional, friendly and accommodating. Our experience was top-notch...it couldn’t have gone better....best car buying experience EVER! I can’t wait to come back in to buy my IS 300!!!
"Joe was very patient with us as we walked all over trying..."
Joe was very patient with us as we walked all over trying to decide between three cars. We finally made our choice and ended up with a great car
"Was impressed by Joe's commitment to providing a good..."
Was impressed by Joe's commitment to providing a good customer experience. However, my initial impression of the dealership was tainted because I had made an appointment with Ryan and, when I arrived, he had forgotten about our appointment. I was left waiting for about 10 minutes only to be passed me off to Joe who had not been updated on my prior conversations with Ryan. I felt like I was a bother and offered to return at another time.
Joe worked well with me (I had already decided on the car prior to arriving at the dealership) and then when we were working out the final details, Joe disappeared and Ryan returned which was discombobulating, especially since Ryan was predisposed to say "no" to everything. Here I was writing a check for over $50K and it was pulling teeth just to get a cargo net! Ryan made no effort to apologize for forgetting my appointment and making me wait, showed no contrition, and made no effort at service recovery. Poor Joe was left with that task and Joe managed just fine without Ryan. To boot, when I returned a couple of days later, Ryan was not even there to conclude the deal -- Joe was great, walked me through the safety settings and gave me a tutorial on how to use all the new features. Also, the finance guy was very helpful and personable -- appreciated him as well.
As for recommending the dealership, I am not sure yet -- hoping that as the years go on, I will have a good service experience when I return for maintenance.
"We highly recommend this place. Customer service was..."
We highly recommend this place. Customer service was great and salesman were accommodating. Kudos to Joe Nazer who helped us and made our car buying experience smooth and pleasant.👍
"Excellent customer service. Friendly like family..."
Excellent customer service. Friendly like family atmosphere. Everyone was helpful and made it easy to not feel pressure like other dealerships. I would recommend Lexus of Roseville. Jay and Jim the sales managers were very professional and knowledgeable. Ginger at the front was very friendly.
"I am very happy with my new suv. Joe Nazer was nice,..."
I am very happy with my new suv. Joe Nazer was nice, friendly, and very helpful. Lynn Slater was also helpfully. Overall, it was great service!