Joe Palmisano | Page 17

Christmas came early this year!!! This was our first experience with Lexus. We found ourselves unexpectedly in the market for a new vehicle, and based upon a friend’s recommendation, gave the dealershi experience with Lexus. We found ourselves unexpectedly in the market for a new vehicle, and based upon a friend’s recommendation, gave the dealership a try. WOW! What an incredibly pleasant experience!! We could tell immediately that this was not your typical auto dealership. Upon arrival for our test drive, We were greeted at the door by JT Naumann and Joe Palmisano. Within moments, we were chatting and laughing like old friends. After the test drive, We wanted to take some time to think about how we’d like to proceed. They agreed...no pressure. We couldn’t believe it. When We arrived the second time, we were again greeted like family. After being offered a beverage and a snack, we sat down to talk about our options and crunch some numbers. Again, no pressure. While taking a break to walk around the showroom, we met JJ Klein, another incredible salesman. He had nothing to gain by taking time to chat with with us, as we had already pretty much settled with JT, but he was welcoming and friendly just like the others. In fact, his kindness and that of every employee that we encountered was what truly helped seal the deal. Lexus of Brookfield is not only an incredibly formed team, but they actually work as family. The culture they’ve created is unlike anything we’ve ever experienced in the auto industry! Next step...finance. After making some final adjustments to our numbers, we met Christopher Zilvitus who went through our official paperwork. Who new a credit guy could be fun? Signing paperwork was even enjoyable!! Soon after, we were seated in our new beautiful SUV and introduced to Wade Schumacher (aka: Lexus Wade). Another brilliant team member who went over the seemingly endless luxuries and features of our new toy. Rumor has it he’s delivered over 8000 Lexus vehicles. Again, not your typical IT guy. He made this part...you guessed it...FUN!!! .Last stop was our introduction to the service department. We really expected this part to be a non-event. Wrong! We met Joe Greco who gave us a run down of the luxurious (and SUPER CLEAN) service building. He even gave us a congratulations gift from his team. At the end of this experience, we not only became first-time Lexus owners, but also family members and friends. We have been checked on, wished well, and congratulated by countless members of the Lexus team. it’s our first Lexus, but thanks to Lexus of Brookfield, it will most definitely NOT be our last! Great job gang...you definitely have two new lifetime fans and ambassadors out there singing your praises every day! More

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I have been a fan of the Lexus of Brookfield team for many years. My father has purchased vehicles here, but it wasn’t until recently when I “experienced amazing” myself. Dale Roeglin demonstrated to me many years. My father has purchased vehicles here, but it wasn’t until recently when I “experienced amazing” myself. Dale Roeglin demonstrated to me the pinnacle of service and friendship, in addition to providing a fantastic vehicle. Dale’s ability to treat me like a family member is a trait that will bring me back to buy cars for many years to come. Thank you Dale and LOB staff! More

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Kevin Bell did an outstanding job not only using his expertise on leasing Two vehicles, but also on the delivery side of the transaction!Excellent customer service! expertise on leasing Two vehicles, but also on the delivery side of the transaction!Excellent customer service! More

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Great place with great people! They made my purchase so easy! Mike Wandrey was great to deal with and very understanding of my needs. Kevin Bell was so accommodating and helpful. Samuel in finance got me easy! Mike Wandrey was great to deal with and very understanding of my needs. Kevin Bell was so accommodating and helpful. Samuel in finance got me in and out quickly. Simply a wonderful experience! More

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If you are seeking a new career in the automotive industry, look no further then the Award winning Lexus of Brookfield. Experience Amazing Teamwork and work in a positive environment where honor, loy industry, look no further then the Award winning Lexus of Brookfield. Experience Amazing Teamwork and work in a positive environment where honor, loyalty and integrity matter most. More

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Wade was beyond fantastic! I give him a 10 star rating on a 5 star scale. Huge kudos to Lexus of Brookfield for recognizing the need to teach clients how to use their new vehicles and how all the technology a 5 star scale. Huge kudos to Lexus of Brookfield for recognizing the need to teach clients how to use their new vehicles and how all the technology upgrades can help in daily life! Wade was super easy to work with, made us feel instantly comfortable and had a great sense of humor! He was so helpful and his service was unexpected which made the surprise even better!!!! Service service service!!! Thank you Wade and Lexus of Brookfield. Additional thank you to GM Joe and Sales JT!!! More

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Ward was extremely knowledgeable and great to work with. His passion for technology is contagious and made our experience one of a kind. Thank You Wade!!! His passion for technology is contagious and made our experience one of a kind. Thank You Wade!!! More

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Amazing experience!!! Everything went according to plan! From the time I walked in the door till the time I walked out was amazing customer service. Cannot wait to come back! From the time I walked in the door till the time I walked out was amazing customer service. Cannot wait to come back! More

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We have been looking for the right car for my college age daughter for quite some time. Our experience with this dealership was sensational from start to finish. daughter for quite some time. Our experience with this dealership was sensational from start to finish. More

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Working with Bob Strauss is always a pleasure. There is only one word to describe the LC500 convertible. WOW! Thanks Lexus if Brookfield for again making this a great experience. only one word to describe the LC500 convertible. WOW! Thanks Lexus if Brookfield for again making this a great experience. More

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