Joe Pappalardo
Joe Pappalardo at Lexus of Brookfield

Joe Pappalardo | Page 2

Service Manager

Lexus of Brookfield

20001 W Bluemound Rd
Brookfield, WI 53045

Contact Me
not yet
rated
55 Reviews

Dealership Experience

13 yrs, 8 mos

Industry Experience

26 yrs, 7 mos

Specialties & Trainings

Lexus Master Certified

not yet
rated

55 Reviews

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55 Reviews of Joe Pappalardo

March 03, 2023

Dealership Rating
Employee Rating

The absolute best dealership in Wisconsin! They set the standard for customer service. This is the only place I will ever buy a car. More

by Jordan P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Palmisano, Sam Aly, Geoff Sander, Bob Hill , Kevin Bell, Alex Bolotin, Steve The Greek Haidman, John Schloegl, Michael Wandrey

Mar 07, 2023

Lexus of Brookfield responded

Hi, thank you so much for sharing your recent experience with us, Jordan! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

January 13, 2023

Dealership Rating
Employee Rating

I have purchased two Cars from them. Recently,I had to add an after market remote starter. The service department here is amazing. The help they gave me was incredible. The person helpi More

by Jer21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Palmisano

Jan 18, 2023

Lexus of Brookfield responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 11, 2022

Dealership Rating
Employee Rating

Have done business with this dealership since 1989. They have contacted to put the customer first and take great care of us. I have never been ignored or treated poorly. This caring service is asked of More

by csanidas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Palmisano , Alex Bolotin, Steve The Greek Haidman, Matthew Smeiska, Lexus Wade Technology Dept, Liz Zato

Nov 15, 2022

Lexus of Brookfield responded

Thank you so much Carole for the kind words. It’s been an honor to personally serve you since 1989. You and George have a tremendous family and have always been so kind to myself and our team. We are grateful for the many referrals you send to us. You are more than just clients, you are family to all of us. Joe Palmisano, Executive General Manager

November 01, 2022

Dealership Rating
Employee Rating

I always receive the best service always. It is always timely, very friendly, and very professional More

by bacedot
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: AJ Kallas, Matthew Smeiska, Nikolaos Vlahos

Nov 06, 2022

Lexus of Brookfield responded

Thank you for taking the time to leave us a positive review about our service team. I am certain they will all be excited to read your 5 star review. Joe Palmisano, General Manager

October 07, 2022

Dealership Rating
Employee Rating

What a great place! !! Incredible people!! Great vehicles, awesome service from everyone all the way around. Thank you Joe Palmisano, such a warm and wonder feeling here, More

by Mike W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Palmisano, Branden Morris, Christopher Zilvitis , Kevin Bell, Loni Musolf, Will Snider, Verbie Swanigan, Nikolaos Vlahos, Michael Wandrey

Oct 09, 2022

Lexus of Brookfield responded

Wow and how nice for you to mention myself and my team in your review. We are truly grateful you took the time to write and share your feelings. We also love to receive so many stars! Joe Palmisano, General Manager

May 30, 2022

Dealership Rating
Employee Rating

The attention to detail at Lexus of Brookfield is second to none. You are greeted with a warm and welcoming smile. The facility is extremely clean and feels brand new. The lounge is so nice I hesitate to ev More

by Rocky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Palmisano , Nikolaos Vlahos

May 31, 2022

Lexus of Brookfield responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

May 26, 2022

Dealership Rating
Employee Rating

What a wonderful place to shop and purchase from, Great people, incredible facilities (Sales and Service) honest, local, and friendly. It is like checking into the Ritz Carlton. Instant service with smiles More

by M1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Palmisano, Terry Barrett, Sam Aly, Geoff Sander , Kevin Bell, Alex Bolotin, Will Snider, Nikolaos Vlahos, Michael Wandrey

May 28, 2022

Lexus of Brookfield responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Brookfield. We hope you continue to choose us for all your automotive needs! Take care!

April 10, 2022

Dealership Rating
Employee Rating

Lexus of Brookfield is always amazing. Best service anywhere. My car is always serviced and cleaned to perfection when I pick it up. Great facility, location and people. More

by jodieLynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Palmisano, Geoff Sander , Nikolaos Vlahos

Apr 12, 2022

Lexus of Brookfield responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

April 07, 2022

Dealership Rating
Employee Rating

Excellent customer assistance from Andy, our Sales person. He was friendly, knowledgeable, a great listener and answered all our questions professionally and without sales pressure. The Service depar More

by Kay
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Aly, Andy Ratner , Verbie Swanigan

Apr 10, 2022

Lexus of Brookfield responded

Hi Kay, thank you for your kind review; we are happy to pass along your comments to Andy here at Lexus of Brookfield! Please don't hesitate to reach out if there's anything additional we can do for you.

March 12, 2022

Dealership Rating
Employee Rating

Lexus of Brookfield is rated as one of the top work places in SE Wisconsin. They have an incredible facility, team, world class training and corporate support. I highly recommend pursuing a career at L More

by Rocky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Palmisano

Mar 13, 2022

Lexus of Brookfield responded

Hi Rocky, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thanks for the recommendation, and have an amazing day!

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