Joe Sweitzer | Page 2

I dropped my car for a scheduled appointment. At 9am. I did not call about status for over 5 hours. I texted and called to find out status and got no communication back. I called after 6 hours an At 9am. I did not call about status for over 5 hours. I texted and called to find out status and got no communication back. I called after 6 hours and finally got someone. The oil change was completed after 7.5 hours. I was told that they had 62 appointments. I was given a loaner. I had to sign a document that the car had to be returned full of gas or I would be charged $5.00/gal. The car was not full when I got it. More

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Great experience over here. Best man Joshua! Super friendly and kind. Taking me through everything details and provided the best experience!!! Best man Joshua! Super friendly and kind. Taking me through everything details and provided the best experience!!! More

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Prompt scheduling and response. Explained work to be done and delivered car on a timely basis. Explained work to be done and delivered car on a timely basis. More

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I recently purchased a preowned pickup for my company from Lexus of Wilmington, and I encountered an issue with only having one key. I reached out to Joe Sweitzer, the Service Manager, and his level of p from Lexus of Wilmington, and I encountered an issue with only having one key. I reached out to Joe Sweitzer, the Service Manager, and his level of professionalism and dedication truly exceeded my expectations. Joe arranged for First State Keys to come to my residence, where they efficiently cut a new key, programmed the key, and set up the fob—all right at my home. The entire process was seamless, convenient, and done with the utmost care. Throughout the process, Joe was thorough with follow-up, ensuring everything was completed in a timely manner and to a high standard. His commitment to customer satisfaction and professionalism made the experience truly outstanding. I highly recommend Lexus of Wilmington and Joe Sweitzer for anyone looking for top-notch service! More

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Joe Sweitzer, Rob Payson, Neil Bell, Carlos Jourdan and Patty McCrea - ALL helped me directly or indirectly on this service visit. What a GREAT team - as always. I won’t go anywhere else! I’ve been doing b Patty McCrea - ALL helped me directly or indirectly on this service visit. What a GREAT team - as always. I won’t go anywhere else! I’ve been doing business with this dealership for 30 years. These guys are the best I’ve had the pleasure to work with on my 2 current Lexus’s. 5 stars !! More

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Manager has been trying hard to communicate to lexus corporate about issue with car. However, no solution has yet to be provided corporate about issue with car. However, no solution has yet to be provided More

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Our purchase was made easier by Ryan's knowledge and his dedication to getting the process completed in a timely manner. his dedication to getting the process completed in a timely manner. More

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Rob Payson has been my services advisor for some time now. I'm proud to say Mr. Payson has demonstrated true exception professional services. I trust Mr. Payson with providing me with outstanding custom now. I'm proud to say Mr. Payson has demonstrated true exception professional services. I trust Mr. Payson with providing me with outstanding customer services. Mr. Payson has always look for ways to accommodate me during my services needs. He's always pleasant to work with and eager to resolve any issues that may arise. A great advisor and wonderful person to work with. I always look forward to seeing Mr. Payson when I visit Lexus to have my vehicle serviced. I'm never disappointed working with Mr. Payson. More

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I always enjoy coming to Lexus of Wilmington. The service department is the best. Everyone is so friendly and my service professional who is Rob Payson is absolutely the best. He will make sure The service department is the best. Everyone is so friendly and my service professional who is Rob Payson is absolutely the best. He will make sure that I get what is needed for my car to stay in good running condition. More

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We were having our car serviced and were on a very tight time schedule. There was a delay, so we spoke with the service manager (Joe Sweitzer) about our issue, and without hesitation, he arranged to have ou time schedule. There was a delay, so we spoke with the service manager (Joe Sweitzer) about our issue, and without hesitation, he arranged to have our car serviced immediately. He listened intently, was personable, showed empathy and took immediate steps to correct our issue. Joe is the epitome of an excellent manager that truly cares about his customers which elevates Lexus Wilmington to an elite level, More

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