Joe Toepfer

Gunn Honda responded

Thank you for your continued trust and kind words! We’re happy to hear you consistently receive excellent care from our team. Providing professional, prompt service along with a clean, comfortable waiting area and refreshments is all part of creating a great experience. We truly appreciate your loyalty and look forward to taking care of you again at your next visit!

Gunn Honda responded

Thank you for sharing your experience with us. We’re glad to hear you’re happy with the repairs and that we had the necessary equipment in stock to get your vehicle taken care of the same day. We also appreciate your honest feedback. We understand how a small finishing touch, like a quick vacuum, can make a big difference after a long visit, and we’re sorry we missed that expectation. Your comments help us improve, and we hope to provide an even better experience next time.

Gunn Honda responded

Thank you for the kind review! We’re glad to hear you experienced great customer service along with timely, clear communication throughout your visit. Providing a smooth and transparent service experience is always our goal. We truly appreciate your recommendation and look forward to assisting you again whenever you need us.

Gunn Honda responded

Thank you for sharing your experience! We’re so glad Joe and our Blue Team made your visit a great one. We understand that routine maintenance isn’t everyone’s favorite errand, so it’s wonderful to hear that Joe’s informative and knowledgeable approach helped you feel comfortable and confident. Taking the time to explain tire age and wear is exactly the level of care we strive to provide. We appreciate you trusting us with your vehicle and look forward to seeing you next time!

Gunn Honda responded

Thank you for your honest feedback. We’re glad to hear that, overall, you’ve received fair to good service from us, but we sincerely apologize for the frustrations you experienced during this visit. Missing the advertised oil change discount and requiring a return trip for a refund is certainly inconvenient, and we understand how disappointing that can be. We’re also sorry to hear the cabin air filter was not reinstalled correctly after inspection — that is not the level of care we aim to provide. Your comments are valuable and help us improve our processes and attention to detail. We would appreciate the opportunity to learn more about your visit so we can address this with our service team. Please feel free to contact our Service Manager at your convenience. Thank you for bringing this to our attention and for giving us the chance to do better.

Gunn Honda responded

Thank you so much for the incredible 5-star review! We’re thrilled to hear that you had such a positive experience with our Service Department and that Joe Esparza took great care of you. Joe truly takes pride in delivering excellent service, and your kind words mean a lot to our entire team. We appreciate your trust and look forward to assisting you again in the future!

Gunn Honda responded

Thank you for your feedback! We’re glad our team was able to provide the information you needed and complete your service quickly. We appreciate your trust in us and look forward to helping you again in the future.

Gunn Honda responded

Thank you for the thoughtful review! We’re glad to hear that our team’s professionalism and expertise stood out during your visit. Keeping you informed about your vehicle’s maintenance is important to us, and we’re happy to help ensure your Honda stays in great condition for the road ahead. We appreciate your trust and look forward to serving you again!

Gunn Honda responded

Thank you for your wonderful feedback! We’re glad to hear our service team kept you informed throughout your visit and quickly helped you recover your discounts. It’s great to know you had such a positive experience. We appreciate your kind words and look forward to serving you again!