Joe Yun

This was a great experience for my husband and I. Joe's responsiveness really made the process go easy and smooth. Joe's responsiveness really made the process go easy and smooth. More

by tory.lindberg22 Verified Customer Verified Customer

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We came in, told Joe what we wanted, and within two cars had found what we needed and the pricing. Joe was up front about what we could expect and the math that would make one car a better decision than the had found what we needed and the pricing. Joe was up front about what we could expect and the math that would make one car a better decision than the other. More

by jfudale3 Verified Customer Verified Customer

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Absolutely customer service provided by the service department. Starting with car drop off on January 2nd 2026 for initial diagnosis, my vehicle was not looked at for a week (was told still tech is sti department. Starting with car drop off on January 2nd 2026 for initial diagnosis, my vehicle was not looked at for a week (was told still tech is still working on it); however, I receive vehicle updates of when car is locked/unlocked, doors open, etc. Additionally the drop off process too close to hour and a half while trying to tack down a loaner vehicle that i was pre-scheduled for an promised. Received car back temporarily while waiting on parts. Received notification week later that parts are in and to schedule. Kept checking with service (Lucia) about getting in and told no loaners were available. That tech left and I was told by the next service advisor that need to be placed in the schedule and request loaner (should have been the entire time I kept asking). The next tech advisor left and I was told day before my vehicle would be picked up (over a month later from the original schedule) that I would receive a call the morning of that someone is coming to get vehicle. Next morning I don't receive a call, so I call to ask about scheduled pick-up and I'm told that the appointment wasn't properly booked and I wasn't placed in the loaner vehicle schedule (second scheduling calendar is used for some reason?). Rescheduled again at two months out at this point. Car is finally picked up after straightening out additional loaner vehicle issues. Work is performed and I provided the delivery address (multiple times) and my car is delivered to my residence instead of my work address that I provided. Additional mileage and fuel used as a result of the error and did not receive vehicle before the requested time due to work meetings (confirmed by service department ahead of time that delivery window would not be a problem). Two months, numerous calls, lack of communication and follow through - poor representation of Genesis and the dealership. More

by Nlieb19 Verified Customer Verified Customer

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Found me just what I wanted. Very informative. Everyone was very friendly. Not pushy at all. Very informative. Everyone was very friendly. Not pushy at all. More

by jmdemars17 Verified Customer Verified Customer

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Amazing. Absolutely recommend to anyone. These guys Absolutely went to work for me and got me everything I ever hoped for and better Absolutely recommend to anyone. These guys Absolutely went to work for me and got me everything I ever hoped for and better More

by autumnmcgirr Verified Customer Verified Customer

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Crestmont Deslership has friendly staff and they work hard to get the best deal for you. hard to get the best deal for you. More

by napierruth3 Verified Customer Verified Customer

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Would have been better had i not gotten a car which 10 days after purchasing needed a whole new engine. Im lucky that they gave me a warranty to cover the bad motor but it still took 3.5 months to get my days after purchasing needed a whole new engine. Im lucky that they gave me a warranty to cover the bad motor but it still took 3.5 months to get my car back. Nate worked endlessly to give me updated as he was the only one who bothered giving me updates. Had to call no less than once a week to ask him for updates and while im sure he was tired of my calls. I appreciate him so much. He is a one of a kind manager and i appreciate his transparency and kindness through the whole ordeal More

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The staff and Joe were very friendly and courteous . I am very satisfied with my car. I am very satisfied with my car. More

by fischermary54 Verified Customer Verified Customer

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Came back because of great service when my son purchased 2 years ago. that's all 2 years ago. that's all More

by dgallagher5 Verified Customer Verified Customer

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Very helpful and very thorough. Joe was great to work with thru the entire process. Joe was great to work with thru the entire process. More

by jpnewell3031 Verified Customer Verified Customer

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