Joe Zanella | Page 2

Buyer Beware!!! Worst Customer Service Ever!!! BUYER BEWARE!! I purchased a Toyota Sienna from Wilde back in 2012. During the purchase of this vehicle I was sold an extended vehicle warranty for $1 BUYER BEWARE!! I purchased a Toyota Sienna from Wilde back in 2012. During the purchase of this vehicle I was sold an extended vehicle warranty for $1500 that I was told would cover my newly installed DVD players for 7 years or 70000 miles. After 6 years we started having issues with them not working. When I brought my vehicle in to be serviced, I was informed that my warranty would not cover them. When I questioned why, multiple Wilde employees informed me that the salesman that sold me the warranty must not have known how it worked and that this warranty would not cover my DVD players. After everyone that I reached out to for help at Wilde told me they could not help me any further I called the general manager for the dealership Joe Zanella. After a long conversation with him explaining my situation he basically blew me off saying that we was sorry that I was misled, but that he would do nothing for me. He informed me that even though his employee gave me bad information, it was basically my fault for trusting him and the information he provided. Needless to say I will not be returning with any of my business to this dealership in the future. Customer service does not seem to be a priority here, but taking other people’s money under false pretenses is. More

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I bought 2 cars in last month from this dealer ship they are very good to work with Randy Dunn and Jim Blake and other staff very good. are very good to work with Randy Dunn and Jim Blake and other staff very good. More

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Customer Service Excels This is my third purchase from Wilde. (However, the vehicles have remained in the family). Wilde may be a bit out of my way to go to, but it is wort This is my third purchase from Wilde. (However, the vehicles have remained in the family). Wilde may be a bit out of my way to go to, but it is worth it for the customer service. I was met at the door and directed to the person I have worked with in the past (Brad Walder, sales person extraordinaire). He explained everything about the vehicle, before I took it for a spin. I wanted that vehicle in a different color and he had it for me in a few days (and there was a holiday within those dates). He then asked me if I wanted to know more about Blue Tooth and Max Kramer gave me a blue tooth class and I love this vehicle even more. Go to Wilde, don't get frustrated like I did at two other dealerships just because they were closer. Joe Zanella set me up with Brad many years ago and it has been a great relationship. When employees are at a company for a long time, it says something about the place they work....5 stars, I would give more if it was an option.. More

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