"Very satisfied with our purchase"
I purchased a Sequoia - 2019 for my wife on July 31.
We did most of our work with the internet sales - Amanda who did outstanding in understanding what we were looking for. When we arrived at the dealership we were handed off to Emma who took us and worked her but off. We threw her a lot of curve balls and she even helped us drive a used 2014 Land Cruiser which we also would like to purchase.
I don’t know if Emma had enough time prior to our arrival to know what a wide spectrum of trucks we were interested in but she knew her stuff and vehicle features that showed us that the 2019 Sequoia was the truck for us.
Emma did a nice job and got our additional components for us to pick up on that following Saturday as we wanted to visit the state fair.
We are very happy with her service, knowledge and skill set. She did a nice job and knew when to bring in Terry the sales manager to give us a briefing on the Land Cruiser features. We thought that showed exceptional skill and talent in knowing resources to use.
I will use Emma in our pursuit of purchasing the Land Cruiser when it becomes available.
Nice job Emma !!
"A great, fun experience."
We went to Wilde Toyota since we had our Subaru from a Wilde dealer. I'm very glad we did. We got set up with Giuseppe when we got there, and instantly got along with him. very upbeat/jokingly attitude and yet when it came down to the numbers time he still had that personality but a bit reserved. Which to us is perfect. When we come back in the future we will for sure be working with Giuseppe.
Everyone was very nice that also helped. Terry was great too. Fun atomosphere to be in. Can't wait until it's all remodeled!
"Fast and friendly"
I leased my first new car today and everyone was eager to answer any of my questions and concerns and walk me thru each step it was fast and friendly service all the way...thank you. 😀
"Great Customer Service"
Quick and easy process from test drive to purchase. All my requests were honored and I am very happy with my purchase. Great place for a Toyota.
Other Employees Tagged:
"THIS IS the place to get your new Toyota!"
This is my SECOND Toyota purchase at Wilde. When the fuel prices started to soar several years ago, I knew I wanted to go with the ONLY car manufacturer that was already in their THIRD generation of hybrids. So I tried WILDE and had the great pleasure of working with GARY THAO. He is AWESOME! No pressure, VERY knowledgeable, and very down to earth. and bought my new Prius c. LOVED that car, oh, and by the way, I was averaging 60, YES, 60 MPG weekly!
Well, then I wanted to go fuller size, so today folks, I bought my new Prius Two, and I ABSOLUTELY LOVE IT!! Wilde has a GREAT team, and go the EXTRA MILE to make sure YOU get what you want and need. AND, on top of that, who can pass up TWO YEARS of FREE preventive maintenance?
THANK YOU GARY AND ALL THE WILDE TEAM!!!
Other Employees Tagged:
"Treated me like family!"
- Geoff Brown
I left raving about this place. Zero pressure. Felt like they wanted to give me a Nordstrom expierence. Looking forward to my next purchase here!
"Awesome !!! "
Mike was super helpful friendly and fast in customizing a brand new tundra for me !!! The trade in value was adjusted for me to make the deal happen. Financing was great and also very fast . Thanks wilde
"Worst experience ever in a car dealership."
Toyota Financial and Wilde Toyota you need to take care of your customers. Horrible service.
We re-leased a 2016 V6 XSE Camry at Wilde Toyota in Milwaukee and turned in an leased 2014 leased Camry LE account number #03-0782-bz174
The Camry was turned in pristine condition and the reason we did this was because there special deals going on the 2016's and we decided to take the plunge and leased another higher spec Camry.
No damage / pets / smoking / and the car was turned in with all the keys (3 ) two remote and a gray valet key to the salesperson (D.Behling)
We were happy with the Camry product and we upgraded and bought a 2016 V6 XSE Camry.
Then suddenly we received a letter with a bill for $226.86 which itemized as "wear and tear" and then in a subsection it said "missing 1 remote keys and manual".
I knew we had given the car back in great shape and were only over approx 300 miles. Wilde told us that would make the last 2 payments for us and then turn in the lease for us.
We gave all the items to the salesman when the deal was done.
When we emptied the car we left the manual, a tire warranty and maintenance
minder card in a Ziplock bag in the car along with all the maintenance records.
After receiving the bill from Toyota financial services I called the dealer and told him we had no leftover keys or manuals.
The dealer said that he would consult with the salesperson and get back to me. (Never happened)
I called Toyota Financial Services and explained to them that this was an unfair charge as we
Turned in everything on the day we took the new car home.
I was not getting any answers from anyone.
The TFC employees would emphatically listen to what I had to say and then after 5 minutes they would say a scripted reply "We're sorry you are not happy but let me get you to the correct person"
This happened about five times.
I was very confused as I kept getting transferred from one extension to another and having to repeat, the account number, Vin number with zero coherence between departments.
I was told by Ben from Toyota financial "we do charge if anything is missing". I told him that's fair but nothing was missing and why there is no paper trail for this issue ?
He then said "Toyota has been leasing cars like this and for 25 years and they are not going to change anything anytime soon"
I politely told him that we never got any paperwork from the dealer for turning the car in,
Except they said that they will turn over the car back to Toyota and we won't have to worry about anything and reiterated everything seemed in order and this was standard protocol.
The manager (Terry) and salesman at Wilde said everything looked ok and nothing was amiss.
I called back Toyota Financial again and I was routed to the leasing department at their corporate headquarters.
The person who came online was absolutely obnoxious and pretty much told me that I was responsible and if the keys were not turned in by the dealer that the customer is liable.
I told him that the keys were turned in along with the manual to the dealership along with the tire warranty paperwork.
The TFC rep said he would give me a discount on the amount owed. I asked him why I should pay for a car which is in your possession and there is nothing owed.?
The rep said we owe $50.00 for the over miles and 175 for the missing key and manual. really ? I just did business with you for over $50,000 and you are calling me a liar ?
He started reading the fine print on the contract which we signed and went on tirade and at point I was insulted enough and I declined any further assistance and decided to go the consumer protection route as I will not be taken for a ride after doing business with a company and giving them mine and my wife's hard earned money
"TERRIBLE SERVICE AFTER THE SALE!!"
DON'T buy or lease from Wilde. My wife and I mistakenly turned our vehicle lease in early. That was our fault. We are being charged $2400 for this. Two important factors though: the dealership told us at the service desk, that our lease was due in 2015 not 2016-- this occurred at my wife's last oil change which is documented in their system. Whichever young lady worked the desk that day told my wife this--yet Terry S the manager insinuates my wife is basically lying. Convenient.
Also, I called on a separate occasion and the gentleman I spoke to concurred that our lease was due in 2015 not 2016. Several calls to JOE ZANELLA the GM (insert laugh here) never were returned. Go figure. And Terry S was the rudest manager and most condescending person I've ever worked with. Several calls into him were scarcely returned. Listen, I've worked in sales for 15 years and would never treat my clients this way. I'm not asking for them to pay $2400 since this was hugely our fault for not checking the paperwork. However take some responsibility.
Conveniently they cannot locate my recorded call. Go figure. FUTURE POTENTIAL CUSTOMERS... PROCEED WITH CAUTION. YOU WILL NOT HAVE A POSITIVE SERVICE ORIENTED EXPERIENCE AFTER THE SALE!! Toyotas are great. Just get them elsewhere.
Brad F. (Joe ZANELLA... Still awaiting your call and some level of a positive customer experience transaction)--
All, I encourage you to please share this with all your friends, family, and colleagues as I have been and do this around the holidays when your family members are discussing shopping for a new Toyota!!
I'm also sharing this with all of my Army battalion at my reserve unit (that's another 110 soldiers within my unit) -- spread the concern and alarms!!
CUSTOMERS DESERVE RESPECT!!
Other Employees Tagged:
, Joe ZANELLA - their unresponsive GM
"Very Good People to work with"
I bought 2 cars in last month from this dealer ship they are very good to work with Randy Dunn and Jim Blake and other staff very good.