Joel Hughes
Joel Hughes at Hennessy Porsche North Atlanta

Joel Hughes | Page 3

Service Advisor

Hennessy Porsche North Atlanta

990 Mansell Rd
Roswell, GA 30076

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5.0
26 Reviews

I have been in and around the Automotive industry, in some form or fashion, just as long as I can remember. Riding along with my father to the different dealer locations in the northeast where my uncles owned a handful of dealerships as a boy. As soon as I was able and had the opportunity to work on my own to find a niche in the auto industry I took the shot. After about 16 years on my own at various different brands in the auto industry, landing here at Hennessy Porsche North Atlanta aligns perfectly with what I am looking for right now. The automobiles, the enthusiastic atmosphere and the owner loyalty to the brand and the heritage excites me.

Dealership Experience

11 yrs, 5 mos

Industry Experience

27 yrs, 3 mos

5.0

26 Reviews

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26 Reviews of Joel Hughes

December 02, 2022

Dealership Rating
Employee Rating

In 2011, my wife and I purchased our first Porsche from Greg Jordan. We had an EXCELLENT experience with Greg and enjoyed our Boxster IMMENSELY. Fast forward to the summer of 2022 and the car was totaled More

by Richard.watton
Recommend Dealer
Yes

Other Employees Tagged: Samuel Hendrix, Greg Jordan

Dec 06, 2022

Hennessy Porsche North Atlanta responded

Richard, we are ecstatic to see this review from you and to hear that 11 years later, Greg Jordan and the team delivered another exceptional purchase experience for you and your wife. Your high recommendation for Greg, Sam, Joel and the team means the world to us and will be passed along. Congratulations on your custom-ordered Macan T, and thanks so much for being a longtime member of the Hennessy Family! Sincerely, The Hennessy Porsche North Atlanta Team

November 30, 2022

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Employee Rating

If there was a 1/2 star it would be more appropriate. I would not ever recommend anyone to have even a Honda let alone a Panamera serviced here. Lazy rushed work has my car in New York today from the da More

by hlms_rchll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Bush , Charlie Edmondson

Nov 30, 2022

Hennessy Porsche North Atlanta responded

We are truly disheartened upon reading your review. Our team is dedicated to providing exceptional service always, but we clearly missed the mark here with you. We welcome the chance to connect with you directly about your recent visit and concerns; at your earliest convenience, please call our Service Manager, Steve Richardson, at (678) 781-0536. We hope to hear from you soon. Sincerely, The Hennessy Porsche North Atlanta Service Team

Nov 30, 2022

hlms_rchll responded

You all are not disheartened, you are scripted. All of this your pretentiousness is annoying. I don’t want a refund, credit or anything I would never bring my car there to not even be washed. This was a conscious negligent act in order to not spend time and resources to properly repair the problem. Your response is scripted as if you are as you claim this would not have occurred. Shame on you. I will follow up with pictures and videos of the oversight as well as misdiagnoses and faulty repair conducted by your facility. I just thank God who always provides for the resources that enabled us to take the vehicle to a proper diagnostic mechanic in NY. As if you will admit to your teams fast food like restaurant service was at fault. I promise nothing surprises me anymore. Long gone are the days of integrity.

October 18, 2022

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Employee Rating

This is the 4th car I have purchased from the dealership. They are always professional, Honest. I've never had bad experience. From my sales guy Abraham Caracho to Joel Hughes in service- I've always been More

by mikestakely
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Caldwell, Abraham Caracheo , Chris Velez

Oct 21, 2022

Hennessy Porsche North Atlanta responded

Mike, we're delighted to hear that your fourth purchase with us was another exceptional experience. Your high recommendation for Joel Hughes, Abraham Caracho, and the rest of our team means a great deal and will be passed along; we strongly believe in operating with integrity. Congratulations, and thank you for being part of the Hennessy Porsche Family! Sincerely, The Hennessy Porsche North Atlanta Team

June 08, 2022

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Employee Rating

Tito Esquivel is your guy for any Porsche purchasing needs. Made process comfortable and never felt rushed. More

by g.sagarduy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Richardson, Dan Bush , Charlie Edmondson, Tito Esquivel

Jun 08, 2022

Hennessy Porsche North Atlanta responded

We're happy to see your 5-star recommendation for Tito! It's great to hear that you had a comfortable, excellent purchasing experience with us thanks to his assistance. Congrautlations; we look forward to serving you for years to come! Sincerely, The Hennessy Porsche North Atlanta Team

March 15, 2022

Dealership Rating
Employee Rating

Dealership service department kills sales experience with bad responses, poor scheduling and lack of professionalism. More

by digiman40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Steve Richardson , Service Manager

Mar 15, 2022

Hennessy Porsche North Atlanta responded

Hi, Thank you for bringing this to our attention and sharing this feedback about your sales and service experiences. Hennessy Porsche North Atlanta always wants to provide excellent customer care and we would like to address this with you. Could you please contact us at your earliest convenience? Best, Customer Care Team

Mar 17, 2022

Hennessy Porsche North Atlanta responded

Hello, Our Service Manager, Steve Richardson, would like to speak with you. Please provide us with your preferred contact information so that we can be in contact with you. Thank you. Best, Customer Care Team

November 14, 2021

Dealership Rating
Employee Rating

Professional service from start to finish. Exceptional staff from sales, management and service - best I’ve ever experienced. More

by Bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Drew Borges , Jamey Holt, Greg Jordan

Nov 15, 2021

Hennessy Porsche North Atlanta responded

Bob, thank you for taking the time to mention Greg, Joel, Jamey, and Drew! We appreciate your positive feedback and outstanding rating. We look forward to taking care of any of your auto needs in the future.

3

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