Joel Marrast
Joel Marrast at Patrick Mazda
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Joel Marrast | Page 15

Service Advisor

Patrick Mazda

189 Washington St
Auburn, MA 01501

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158 Reviews
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158 Reviews

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158 Reviews of Joel Marrast

May 20, 2020

Dealership Rating
Employee Rating

They have an online scheduler I used for my service appointment. During CV pandemic they have a concierge service - they collected my car from my driveway and returned it fully serviced and inspected. More

by samh
Recommend Dealer
Yes

Other Employees Tagged: Keith Anderson, John Smith

May 16, 2020

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Employee Rating

I have a small scratch and since I bought the plan for scratches to be fixed I brought my car in . They looked at it and said where the scratch was is plastic so they would have to replace the part bc More

by dalger30
Recommend Dealer
No
May 16, 2020

Patrick Mazda responded

Would you mind sending me a photo of the scratch and location to atringuk@patrickmotors.com. I’d like to see if we can get this issue corrected. Sincerely, Aaron Tringuk General Sales Manager

May 20, 2020

dalger30 responded

I will do that tomorrow. I spoke to Joel in service today and told me i5 was going to be 781.00. So I told him I guess I’ll go with the paint. Bc it’s plastic to do it right it would have to be replaced. I really don’t want to spend that much money. I bought the extra in case I did get a scratch not knowing parts in the car are plastic. It only happened bc I misjudged opening my back, where I always opened my Rogue but a little different therefore a scratch.

May 14, 2020

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Good job! Good, competent, nice staff. They know what they are doing. They are very easy to work with. As dealerships go, the pricing is fair. I'll definite More

by asdf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Keith Anderson

April 29, 2020

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Employee Rating

Great Service I have to give it to the Service Dept team over at Patrick Mazda. Most professional place I've been too. Special thanks to Joel for helping me out a More

by NEILOKEEFE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

April 22, 2020

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Why go anywhere else! Responsive, speedy and followed all social distancing and mask rules in effect. Nothing but praise always for this service department! But this serv More

by CHERYL34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Keith Anderson, John Smith , Not sure of their names. I have worked with all in the past and had excellent service.

April 16, 2020

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Honest professionals helping those in need. Went it to get some noise checked out on front end and after several test drives. Appears to be nothing alarming and was told if you hear it again to please don More

by WAYBAR
Recommend Dealer
Yes

April 16, 2020

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Employee Rating

OUTSTANDING My car was picked up and brought to the dealership for oil change and transmission flush. Keith and Joel were very helpful and pleasant. I was reall More

by LESLIEO0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Keith Anderson, Chris Duggan, John O'brien, Rachel in service, Julie in sales.

April 01, 2020

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Employee Rating

Excellent service. Sent a video of the areas which needed attention. Very informative. Work completed on time. Entire staff is professional and service oriented. I will use dealership for my next More

by USRPCMA
Recommend Dealer
Yes

March 25, 2020

Dealership Rating
Employee Rating

It was a pleasant visit, thank you!!! Keep up the good work!! My car was served well, I appreciated th washing very much, thanks for that!!’ More

by GATTONE05
Recommend Dealer
Yes

March 16, 2020

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Employee Rating

Great service. Quick. Comfortable sitting area. Coffee and snacks. Quiet enough to do work. I would definitely come back again. Prices are fair and service provides a list of things that are off with the More

by 2001SE
Recommend Dealer
Yes
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