Joel Miller | Page 14

Every time I bring my car in for an issue, it's almost $1000. The last 2 times I got home to find the same issue occurring despite being assured they found and fixed it...for $1000. This last time the ser $1000. The last 2 times I got home to find the same issue occurring despite being assured they found and fixed it...for $1000. This last time the service tech never even bothered to call me back when I called, not once but twice, to check on the status of my car since it was to be ready that day. On the 3rd day, I got in touch with the cashier who told me my car had been ready the day before. I paid almost $1000 and got home to...can you guess? Yes, the same issue and sound was there. The last time they "fixed" it it was almost $1000, and the problem wasn't fixed. They tried to say it was a completely different issue but my husband stepped in and took over. They decided the part they replaced was defective and changed it. How can I rely on my dealership when they won't keep in touch, keep me informed about my car repairs, and then charge me an arm and a leg but end up not fixing the issue??? More

by jflakes Verified Customer Verified Customer

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The service department graciously accomodated my last minute request for an oil change. The whole experience was over the top as usual. thx minute request for an oil change. The whole experience was over the top as usual. thx More

by Jim Verified Customer Verified Customer

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All around good experience, as always. No complaints. The customer rep was friendly and explained the problems. No complaints. The customer rep was friendly and explained the problems. More

by ROMANOGOJP Verified Customer Verified Customer

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I had to continue to follow up weekly to determine status on parts that were ordered (took a while - 6 weeks). However, the lady I spoke to each time was always very nice. Car was repaired and ready at ti on parts that were ordered (took a while - 6 weeks). However, the lady I spoke to each time was always very nice. Car was repaired and ready at time the service department stated it would be. More

by KMOULDER Verified Customer Verified Customer

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Very nice knowledgeable guy that knows his stuff about the vehicles. Very helpful, but not pushy! the vehicles. Very helpful, but not pushy! More

by GORDON2469 Verified Customer Verified Customer

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WONDERFUL SERVICE, SALES AND BODY DEPARTMENTS! I WOULD NOT GO ANY WHERE OTHER THAN RAINBOW NORTHSHORE! I WOULD NOT GO ANY WHERE OTHER THAN RAINBOW NORTHSHORE! More

by terrydufresne Verified Customer Verified Customer

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Excellent service department. Treated professionally and very interested to make me satisfied and aware of efforts to fix my truck Treated professionally and very interested to make me satisfied and aware of efforts to fix my truck More

by GOFISHDMW Verified Customer Verified Customer

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Brought my sons truck in due to an air bag recall when service was completed we noticed multiple large cracks on the dash. After bringing this to their attention they told me GM states they are not respo service was completed we noticed multiple large cracks on the dash. After bringing this to their attention they told me GM states they are not responsible for DAMAGES so I escalated it to the service manager who then called the technician who performed the work & stated he did not damage the dash. At that point I argued with the service manager that I could show him the damage it was very apparent that it was new damage once seeing he immediately noticed then he stated that they are not responsible for the damage at that point I asked to speak to the general manager. I actually knew the general because we have bought 3 vehicles from him so I think it would be fair to say he knows we are loyal customers. Once I spoke to him he immediately went look at it & told me to give him an hour & if I didn’t hear from him call him so after not hearing anything for 3 hrs I called and was told he was going to call and see what he could do. 1 month later still nothing, not even a return call every time I speak to the general manager I’m told he’s calling someone else and will get back with me but he never does needless to say I won’t be bringing anything to them for service or purchasing another vehicle from them!! More

by MARTINEZHVAC Verified Customer Verified Customer

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Could not have bought my car at a better place! ! From Joel on down to every employee at Rainbow, there really do care about repeat customers. They researched my warranty, and I saved some money. Th ! From Joel on down to every employee at Rainbow, there really do care about repeat customers. They researched my warranty, and I saved some money. Thank you,again!! More

by SUSANSALFORD Verified Customer Verified Customer

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I love Rainbow Buick! The service is great! Joel, Kelly and Andy are wonderful and get the job done. The service is great! Joel, Kelly and Andy are wonderful and get the job done. More

by terrydufresne Verified Customer Verified Customer

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