Joel Miller | Page 6

Went in for a scheduled oil change. My service advisor was very responsive. Found out I needed some work done - idea arm? - under warranty. Service advisor contacted me to let me kn My service advisor was very responsive. Found out I needed some work done - idea arm? - under warranty. Service advisor contacted me to let me know and make sure that it was ok (time wise) to start the work. Top Notch service dept. It's a reason to buy another GMC! More

by bntvogt2 Verified Customer Verified Customer

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Brought my Sierra in for oil change, tire rotation, and because it's been having sluggish starts this week. I literally discussed the timing / time of day for the slow starts with the service rep when I ca because it's been having sluggish starts this week. I literally discussed the timing / time of day for the slow starts with the service rep when I called. I dropped it off Friday and did not hear back all day, even though I was told I would get a call before anyone did anything to the battery. I called Saturday morning and the truck was ready to be picked up, but no one could tell me what (if anything) they did for the sluggish starts. I picked it up and the service rep could only tell me that the service sheet said "check customer's battery", which he claims they did. When I asked what about the sluggish starts he told me all they did was check the battery because that's all that was written on the service sheet, and he did not have any techs available to look at it that day. So I took the truck home, the oil life meter on the dashboard had not been reset and it was still sluggish to start, parking break was set, seat was not auto-adjusting, etc. All the same starting issues as before I dropped it off. They had to move the truck at least once so they had to notice these starting issues. I got the truck home and checked it out myself. It turns out one of the battery terminal connections was loose. I tightened it up myself and no more starting issues. So they clearly did not even check the battery or they would have noticed the loose terminal. At this point I have no confidence that they even changed the oil or rotated the tires. I have brought this truck here multiple times over the past 5 years and never had an experience this bad. More

by JLEBOEUF5 Verified Customer Verified Customer

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This is the most professional dealership I’ve ever had the pleasure of doing business with. With more than 15 purchases here and countless services (from oil to accident damage), I can count the times on the pleasure of doing business with. With more than 15 purchases here and countless services (from oil to accident damage), I can count the times on one hand that I left less than completely satisfied. This is rare for dealerships. Highly recommend. More

by PAT Verified Customer Verified Customer

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Service was great and only took one hour! Communication from staff on my vehicle was great! Communication from staff on my vehicle was great! More

by mguilbeau1961 Verified Customer Verified Customer

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Very friendly staff a pleasure to do business with every time we have just purchased a new Yukon from this dealership their sales team is awesome as well great folks to do do business with highly recommend time we have just purchased a new Yukon from this dealership their sales team is awesome as well great folks to do do business with highly recommend More

by PORPOISHEAD Verified Customer Verified Customer

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Rainbow has performed all the maintenance on my truck from day one and their work is excellent from day one and their work is excellent More

by C_CHANOVE Verified Customer Verified Customer

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My salesman, Brandon, did an excellent job. He listened to what I was looking for in a truck and delivered. He listened to what I was looking for in a truck and delivered. More

by ken@alltls.com Verified Customer Verified Customer

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Where other dealerships that we were working with failed Rainbow Northshore GMC got us everything we were looking for in an SUV and then some. The sales process was professional and easy to understand. Rainbow Northshore GMC got us everything we were looking for in an SUV and then some. The sales process was professional and easy to understand. More

by kblood58 Verified Customer Verified Customer

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Lack of effective communication and quality of checks after work complete are questionable in getting my truck back after service! after work complete are questionable in getting my truck back after service! More

by kmrridge Verified Customer Verified Customer

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Fred and Sena are always professional and treats me right. The service was completed and done right. right. The service was completed and done right. More

by MOREL077 Verified Customer Verified Customer

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