Joel White
Joel White at INFINITI of Lynnwood

Joel White

Service Advisor

INFINITI of Lynnwood

17305 WA-99
Lynnwood, WA 98037

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4.9
184 Reviews
4.9

184 Reviews

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184 Reviews of Joel White

October 06, 2025

Dealership Rating
Employee Rating

Recently moved from Seattle, 1st experience at Lynnwood Infinity- Roger was polite and professional. When unexpected work needed, answered questions clearly and concisely. Decision was to do work curren More

by bgs1549
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Nakagaki, Roger Milan

Oct 06, 2025

INFINITI of Lynnwood responded

Thank you for sharing your experience and welcome to the Lynnwood area! We're glad to hear that Roger provided polite, professional service and was able to clearly answer your questions during your visit. We appreciate your trust in us to handle the immediate work and completely understand your plan to follow up with your service department in California. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 02, 2025

Dealership Rating
Employee Rating

Very clean professional service. Appreciate that about the dealership. Could ask for a better experience. More

by Chris
Recommend Dealer
Yes
Oct 02, 2025

INFINITI of Lynnwood responded

Thank you for your thoughtful review Chris! We're so glad to hear you had a great experience and appreciated the clean, professional environment at our dealership. That’s exactly the standard we strive to maintain every day. If you ever need anything or have questions down the road, please don’t hesitate to reach out. We’re always here to help and committed to providing the best possible service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

September 25, 2025

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Employee Rating

The service department is timely and professional, no long waits and no pressure recommendations for services now or upcoming. Very pleasant quiet waiting area as well. Thank you! More

by deandramac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2025

INFINITI of Lynnwood responded

Thank you so much for your kind words and 5-star review! We're glad to hear that you had a positive experience with our service department. Providing timely, professional service without pressure is exactly what we strive for, and we're happy to know you enjoyed our comfortable and quiet waiting area as well. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

September 02, 2025

Dealership Rating
Employee Rating

Joel & the service team provided excellent service as always. Really happy to get my QX60 serviced there. More

by il05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Nakagaki, Roger Milan

Oct 02, 2025

INFINITI of Lynnwood responded

Thank you for your continued trust and kind words! We’re delighted to hear that Joel and our service team consistently provide excellent service, and that you’re happy with your QX60 servicing experience. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

September 01, 2025

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Employee Rating

Satisfactory service. Wish they would phone with updates more often. I had to reach out 2-3 times to learn of the status of my repair when I hoped they would contact me More

by Torquenut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Milan

Oct 02, 2025

INFINITI of Lynnwood responded

Thank you for sharing your feedback with us. We appreciate your honesty and apologize for any inconvenience caused by the lack of proactive updates during your repair process. We understand how important timely communication is, especially when delays occur, and we will certainly work on improving this aspect of our service. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

August 28, 2025

Dealership Rating
Employee Rating

Great service and very accommodating staff they got things done in Avery timely manner. Very dog friendly More

by adotness
Recommend Dealer
Yes

Other Employees Tagged: Roger Milan

Oct 02, 2025

INFINITI of Lynnwood responded

Thank you for your wonderful feedback! We’re glad to hear that our team was accommodating and that we could complete everything in a timely manner. We also love being a dog-friendly environment—your furry friends are always welcome here! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

August 26, 2025

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Employee Rating

It was good that the attitude and service of receiving guests were good and that they handled things on time. More

by leogolfacademy
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 02, 2025

INFINITI of Lynnwood responded

Thank you for sharing your experience! We’re pleased to hear that our team made you feel welcome and handled everything promptly. Providing timely and friendly service is very important to us. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

August 24, 2025

Dealership Rating
Employee Rating

Took my Infinity qx50 in for a recall. I had additional questions and concerns regarding the computer system. They listened and did some additional checks for me... no additional charges. More

by beachcw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2025

INFINITI of Lynnwood responded

Thank you for trusting us with your INFINITI QX50 and for sharing your experience. We’re glad our team took the time to listen to your questions and concerns and that we could assist you without any additional charges. Your satisfaction is very important to us. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

August 20, 2025

Dealership Rating
Employee Rating

Stellar customer service. Thank you Joel and his team. Time mattered here, and they hit their mark. More

by kurtwalt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2025

INFINITI of Lynnwood responded

Thank you, Kurt, for your kind words! We’re glad Joel and the team could provide you with stellar service and respect your time. It’s always our goal to hit the mark for every customer. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

August 15, 2025

Dealership Rating
Employee Rating

Great service and very prompt and courteous service personnel. Appreciate the suggested service and the pickup and return was an added bonus More

by jtmac925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Milan

Oct 02, 2025

INFINITI of Lynnwood responded

Thank you for your great feedback! We're happy to hear you had a positive experience with our service team and that you found them prompt and courteous. We're also glad the pickup and return service added convenience to your visit — we always aim to make things as smooth as possible for our customers. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

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