Joel at the service desk has excellent customer service.
While waiting for my car he always checks in with me and walks me through the steps.
While waiting for my car he always checks in with me and walks me through the steps.
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by vlangwin
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chris Jeanneret
Dec 01, 2023 -
INFINITI of Lynnwood responded
We appreciate your kind review and we are grateful for your business! We are happy that Joel provided you with exceptional customer care and it was our pleasure assisting you. Thank you for choosing INFINITI of Lynnwood!
Great service experience.
They did an excellent job in a timely fashion. Both friendly and professional.
They did an excellent job in a timely fashion. Both friendly and professional.
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by juliav3
Verified Customer
Verified Customer
Service Price Transparency
Nov 28, 2023 -
INFINITI of Lynnwood responded
We appreciate you! Thank you for choosing INFINITI of Lynnwood and for allowing us to assist you. We are grateful for you and your business!
I have nothing but positive things to say about the
service I have received from this dealership. Joel does an exceptional job.
service I have received from this dealership. Joel does an exceptional job.
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by sescorbin
Verified Customer
Verified Customer
Service Price Transparency
Nov 22, 2023 -
INFINITI of Lynnwood responded
Thank you for your kind review and for allowing Joel and our team to assist you with your service needs. We are happy that your experience during your visit was a positive one once again. We will be looking forward to seeing you next time. Have a wonderful Holiday Season!
Please make sure Joel sees this review.
Everyone we know and asked for recommendations has said NOT the dealership, too expensive for car repairs. I needed to go to Infiniti because Edmon
Everyone we know and asked for recommendations has said NOT the dealership, too expensive for car repairs. I needed to go to Infiniti because Edmonds Automotive (in Edmonds) could not fix a power board. Kudos to Edmonds, they did not charge me and they sure tried. First met Joel then. I was struck by how he conveyed integrity, honesty, professionalism, knowledge. I retired as a Director within Marketing of a major pharmaceutical company. Joel reminded me in particular of my last Global Vice President, Dr. Cameron Durrant. I was fortunate to be on his team. He was highly regarded within the company and given a billion dollar drug to bring to market. Infectious Diseases doctors praised our marketing. Unheard of! As Dr. Durrant sought to limit the drug's usage, an important antibiotic for resistant, and deadly pathogens. Over-use would potentially lead to more resistance. I share this example because Dr. Durrant was a man of the highest integrity. He did the right thing. I will return to Infiniti because of Joel, who I feel will do the right thing for the customer. As the face of Infiniti for me, I could not ask for a better example of the quintessential service manager. I'm pleased with the three times I've needed to bring my older 2001 Infiniti QX4 in for service. Trust is important, and I trust Joel because, like Dr. Durrant, I just know he'll do the right thing for me each and every time. And that is priceless.
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by PSMITH264
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
The mechanics who worked on my car
Nov 14, 2023 -
INFINITI of Lynnwood responded
Thank you for your kind review and for allowing Joel and our team to assist you. I will make sure to share your kind sentiments with Joel and our Management team. We are grateful for the trust you have placed in us and we are happy that Joel continues to provided you with an excellent customer experience. We will look forward to seeing you at your next visit with us. Thank you for choosing INFINITI of Lynnwood!
Easy to get an appointment, they listened to my concern
and found the problem, just didn't get it fixed all the way.
and found the problem, just didn't get it fixed all the way.
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by glodunn
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ben Lutz
Nov 14, 2023 -
INFINITI of Lynnwood responded
Thank you for your review and visit. We are sorry that we did not provide the ‘5 star’ experience we strive for. We will be looking forward to every opportunity to provide an exceptional experience for you at your next visit with us. Thank you for choosing INFINITI of Lynnwood!
Joel the service person was very helpful, knowledgeable
and efficient and he was friendly and personable
and efficient and he was friendly and personable
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by bchanlin
Verified Customer
Verified Customer
Oct 30, 2023 -
INFINITI of Lynnwood responded
We appreciate your kind review. We are grateful for your business and happy that Joel provided you with exceptional customer care. It is our pleasure assisting you and we will look forward to your next visit with us. Thank you for choosing INFINITI of Lynnwood!
Joel was great, he greeted me at the door and took me
right in. I waited for my car and it was done approx. half hour early. Clean and ready to go. GREAT JOB!!
right in. I waited for my car and it was done approx. half hour early. Clean and ready to go. GREAT JOB!!
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by woodyinseattle
Verified Customer
Verified Customer
Service Price Transparency
Oct 27, 2023 -
INFINITI of Lynnwood responded
We appreciate you! Thank you for choosing INFINITI of Lynnwood and for allowing Joel and our service team to assist you. We are grateful for you and your business! Have a great weekend!
Joel was awesome in helping the entire solution.
My door had stopped locking with key and apparently needed stone post change. Joel ensured to help fix it with pickup and drop.
My door had stopped locking with key and apparently needed stone post change. Joel ensured to help fix it with pickup and drop.
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by bansal.navin
Verified Customer
Verified Customer
Service Price Transparency
Oct 27, 2023 -
INFINITI of Lynnwood responded
We appreciate your kind review and we are grateful for your business! We are happy that Joel provided you with exceptional customer care and it is our pleasure assisting you. Thank you for choosing INFINITI of Lynnwood!
Great, friendly service!
Scheduling and communication system is easy and efficient. Staff are wonderful to work with!
Scheduling and communication system is easy and efficient. Staff are wonderful to work with!
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by jpcscs
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ben Lutz
Oct 24, 2023 -
INFINITI of Lynnwood responded
Thank you! We appreciate your kind review and we are grateful for your visit. We are happy that Joel and our team provided a great customer experience for you that was easy and efficient. We will be looking forward to your next visit with our team and thank you for choosing INFINITI of Lynnwood.
Infiniti of Lynnwood is a great place to take my car for
both routine maintenance and repairs. I appreciate how much they go the extra mile to make it as convenient as possible. The staff courtesy and profe
both routine maintenance and repairs. I appreciate how much they go the extra mile to make it as convenient as possible. The staff courtesy and professionalism is top notch!
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by kaedee50
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chris Jeanneret, Ben Lutz, Kyra Russo
Oct 23, 2023 -
INFINITI of Lynnwood responded
We appreciate you and your loyalty to our service team! Thank you for your recent visit and for taking the time to share your kind review. It is always our pleasure assisting you and we will look forward to seeing you at your next visit. Thank you for choosing INFINITI of Lynnwood!
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