Joel White | Page 19

Amazing service. Joel went above and beyond and fixed the problem quickly. I would come back for any other repair I need! Joel went above and beyond and fixed the problem quickly. I would come back for any other repair I need! More

by STEFANII.TURZA Verified Customer Verified Customer

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Infiniti of Lynwood is by far a great experience to take in your car for service! Nice clean facility and staff is extremely friendly and helpful! in your car for service! Nice clean facility and staff is extremely friendly and helpful! More

by marcusfgil Verified Customer Verified Customer

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Easy to schedule, clear communication. Good at updating me using text messaging. Easy to get to the right department when callilng in. Good at updating me using text messaging. Easy to get to the right department when callilng in. More

by Edmonds resident Verified Customer Verified Customer

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Joel was an excellent service consultant, he kept me up to date with all the work progress, he also worked with me and the extended warranty company which was some extensive work and he did it with a great to date with all the work progress, he also worked with me and the extended warranty company which was some extensive work and he did it with a great attitude, he was super friendly as well and I felt like he really was looking out for me. The vehicle did have some body damage front lip and scratches at front bumper from being serviced More

by kjpalcaraz Verified Customer Verified Customer

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Joel responded to my questions transparently and scheduled the service working my hours. Also made a loaner car available. It was very helpful and convenience. scheduled the service working my hours. Also made a loaner car available. It was very helpful and convenience. More

by ktaesan Verified Customer Verified Customer

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Joel at the service desk has excellent customer service. While waiting for my car he always checks in with me and walks me through the steps. While waiting for my car he always checks in with me and walks me through the steps. More

by vlangwin Verified Customer Verified Customer

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Great service experience. They did an excellent job in a timely fashion. Both friendly and professional. They did an excellent job in a timely fashion. Both friendly and professional. More

by juliav3 Verified Customer Verified Customer

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I have nothing but positive things to say about the service I have received from this dealership. Joel does an exceptional job. service I have received from this dealership. Joel does an exceptional job. More

by sescorbin Verified Customer Verified Customer

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Please make sure Joel sees this review. Everyone we know and asked for recommendations has said NOT the dealership, too expensive for car repairs. I needed to go to Infiniti because Edmon Everyone we know and asked for recommendations has said NOT the dealership, too expensive for car repairs. I needed to go to Infiniti because Edmonds Automotive (in Edmonds) could not fix a power board. Kudos to Edmonds, they did not charge me and they sure tried. First met Joel then. I was struck by how he conveyed integrity, honesty, professionalism, knowledge. I retired as a Director within Marketing of a major pharmaceutical company. Joel reminded me in particular of my last Global Vice President, Dr. Cameron Durrant. I was fortunate to be on his team. He was highly regarded within the company and given a billion dollar drug to bring to market. Infectious Diseases doctors praised our marketing. Unheard of! As Dr. Durrant sought to limit the drug's usage, an important antibiotic for resistant, and deadly pathogens. Over-use would potentially lead to more resistance. I share this example because Dr. Durrant was a man of the highest integrity. He did the right thing. I will return to Infiniti because of Joel, who I feel will do the right thing for the customer. As the face of Infiniti for me, I could not ask for a better example of the quintessential service manager. I'm pleased with the three times I've needed to bring my older 2001 Infiniti QX4 in for service. Trust is important, and I trust Joel because, like Dr. Durrant, I just know he'll do the right thing for me each and every time. And that is priceless. More

by PSMITH264 Verified Customer Verified Customer

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Easy to get an appointment, they listened to my concern and found the problem, just didn't get it fixed all the way. and found the problem, just didn't get it fixed all the way. More

by glodunn Verified Customer Verified Customer

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