Joel White | Page 3

INFINITI of Lynnwood responded

Thank you so much for the kind feedback! We’re delighted to hear that everything met your expectations and that you’re very satisfied with the service. Providing a smooth and positive experience is always our goal, and we truly appreciate you taking the time to share your thoughts. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Hi CJ, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration caused by the shifting service estimates and the lack of proactive communication. We understand how important clear timelines and consistent updates are, and it’s disappointing to hear that we fell short in this area. Your comments have been shared with our service leadership team so we can address these communication gaps and improve our processes moving forward. We truly value your feedback, as it helps us improve the experience for all of our guests. If you have any other questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for your kind words and continued trust in us! We’re truly honored to hear that you consider our service the best you’ve ever had and that our team’s professionalism, honesty, and friendliness stand out. Being the only place you trust means a great deal to us. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for your feedback and for choosing us for your inspection! We’re glad to hear that you were very satisfied with the timing and the detailed information provided regarding service needs for your sedan. Helping our guests stay informed and confident in their vehicle care is always a priority for us. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you, Terence, for sharing your experience! We’re pleased to hear that our team was professional and courteous, greeted you promptly, and took the time to listen to your concerns. We’re glad your service was completed efficiently and that you had a great visit. We truly appreciate your feedback and look forward to serving you again. If you have any questions or concerns, please don’t hesitate to reach out to me. We are committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for the great review! We’re happy to hear that our team was helpful, friendly, and able to answer all your questions. It’s wonderful to know you had a positive experience and received useful recommendations for maintaining your vehicle. We truly appreciate you choosing us and taking the time to share your feedback. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for your wonderful review! We’re thrilled to hear that you continue to have great service experiences with us. Knowing that our customer service remains top-notch and that we’ve earned your trust over the years truly means a lot to our entire team. We appreciate your loyalty and look forward to serving you for many more years to come. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for the fantastic 5-star review! We’re so glad to hear that Joel provided you with knowledgeable and friendly service. He takes great pride in helping our guests, and your recommendation means a lot to us. We truly appreciate you taking the time to share your experience. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for your wonderful review! We’re delighted to hear that Joel and our team consistently provide a friendly, helpful, and trustworthy experience. It means so much to know you feel confident bringing your vehicle to us and appreciate the care and attention we put into every visit — right down to returning your car sparkling clean. Your continued trust and kind words truly mean a lot to our entire team. If you have any questions or concerns, please don’t hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Hi Jennifer, Thank you so much for your kind words and for being a valued customer! We’re thrilled to hear that every experience with INFINITI has been smooth and enjoyable. Our team truly appreciates your continued trust and loyalty — it means a lot to us. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com