Joel White | Page 7

INFINITI of Lynnwood responded

Thank you so much for the kind words and 5-star review! We're glad to hear our team—especially Joel—was able to accommodate your schedule and provide the level of service you deserve. It's always our goal to make your experience as smooth and convenient as possible. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for your 5-star review Zachary! We’re thrilled to hear that your experience at INFINITI of Lynnwood was smooth and that our team was easy to communicate with regarding your vehicle’s issues. Clear and friendly communication is something we strive for with every guest, and we're so glad that came through during your visit. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for your kind words and recommendation Stacia! We're thrilled to hear you're happy with the service and maintenance of your vehicle so far. It's always our goal to provide a smooth and reliable experience, and we're grateful for your trust in INFINITI of Lynnwood. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager 📞 Direct: 425-605-1375 📧 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for the wonderful 5-star review! We’re so glad to hear that you consistently receive top-notch service and that your service adviser continues to make a professional impression. Your loyalty and kind words mean a great deal to our team here at INFINITI of Lynnwood. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for your kind words and for making the trip all the way from Port Orchard—your trust and loyalty mean the world to us! We're thrilled to hear that Roger and our service team made your visit “wonderfully easy” once again. That consistency is exactly what we strive for. We truly appreciate your continued confidence in INFINITI of Lynnwood and look forward to welcoming you back anytime you need us. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for your kind words! We're thrilled to hear that Joel has been such a big help and that his communication has made your experience at our service center even better. We truly appreciate your feedback, and it’s great to know that the level of service has met your expectations. If you ever need anything else or have any questions, please don’t hesitate to reach out. We’re always here to assist you! Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for your feedback. We understand your frustration and we take all customer concerns seriously. We’d like to clarify that the $800 labor charge was discussed and approved prior to the work being done, and we communicated with you over text to confirm the details, as that was your preferred method of contact. The charge was for labor associated with the services you requested, and we are sorry that the issue with the bulb required a return visit. Our goal is always to provide clear and transparent service, and we did reach out to offer a resolution to the matter. We regret that you did not wish to pursue that. We hope this explanation helps to clear up any confusion, and we remain committed to providing quality service to all of our customers. If you have any additional questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for your wonderful review! We’re so happy to hear that you had a fantastic experience with our team and that our communication and attention to detail met your high standards. Your satisfaction means a lot to us, and we truly appreciate your kind words. If you ever need anything, we’re always here to help! If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you, Abdulnasir, for your fantastic review and recommendation! We’re so happy to hear that you had a great experience with our team and that you found our service to be of high quality. Your support means a lot to us! If you ever need anything, don’t hesitate to reach out. If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for your kind words! We’re thrilled to hear that our team’s knowledge, honesty, and dedication made a positive impact on your experience. It’s always our goal to provide clear and helpful service, and we truly appreciate your support. If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com