Joeluis Ramirez | Page 18

The entire process was awful including: 1- at the very outset I was on a tight timeframe returning my lease compass latitude and the sales person Chris Saya noted that there were plenty of vehicles to cho outset I was on a tight timeframe returning my lease compass latitude and the sales person Chris Saya noted that there were plenty of vehicles to chose from and that we could wait until the following week to meet or to discuss my options (because he was on vacation) .2- when I did come in there were no offers to step outside and show me the new vehicle/ walk me through options / changes in what features the vehicle had. He literally gave me the keys and said go have a look. I could have gotten more service and information using an online dealer. 3- I had on multiple occasions let Chris know that I had credits/ Chrysler loyalties to use to drop the cost a bit and he insisted he couldn’t budge and that he used all available rewards/ loyalties. This was not true post reaching out to another jeep dealer that offered me a significantly better monthly payment with 1,000 down. 4- after all of this the price agreed upon being off by 1,000 when I had a documented text discussion with the sales person Chris Saya. I had to show it to the finance manager to prove the agreed terms. The finances manager remained very helpful and professional after reading the text messages between the salesman and myself and said he would in fact honor what was agreed upon. The salesman continued to get aggressive refusing to honor our terms noted. 5- I specifically asked if there was navigation in the vehicle and was told yes and was assured this was an overall upgrade from my latitude jeep compass. I expressed that I wanted an upgrade in features not a downgrade. When I was picking up the jeep the salesperson exploded in the most rude and unprofessional way regarding me being shocked when told there was no navigation system. He refused to speak or explain and ran off to switch the plates back instead of sorting out why I was upset about being outright lied to regarding navigating ( he knew my old vehicle that was being returned had a proper navigation system in it) and that should have been disclosed when I asked a week before. He was rude and refused to even explain what other vehicles had navigation systems. I have never seen someone behave like this in a corporate sales environment. I can just say I’m shocked. More

by MARIATALEBIAN0 Verified Customer Verified Customer

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Absolutely the BEST leasing experience I’ve ever had. Terrific dealership. Will recommend & return. Amazing! Terrific dealership. Will recommend & return. Amazing! More

by CONNIECOHEN12 Verified Customer Verified Customer

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Joel was very intuitive, professional and prompt with his responses. We were very happy with him. responses. We were very happy with him. More

by AGOHAL0 Verified Customer Verified Customer

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Easy and a pleasure to deal with. The whole sales experience with Joeluis and the rest of the team was excellent. The whole sales experience with Joeluis and the rest of the team was excellent. More

by DMEYER1 Verified Customer Verified Customer

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I love these guys from sales to service. Hands down I will be sticking with Rockland Chrysler Dodge Jeep Ram for LIFE!💓💓💓 Hands down I will be sticking with Rockland Chrysler Dodge Jeep Ram for LIFE!💓💓💓 More

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Joe is an amazing salesman. He really made me feel like family from the moment I walked in. Very respectful and got me a fantastic deal. If I could give him 10 stars I would. He really made me feel like family from the moment I walked in. Very respectful and got me a fantastic deal. If I could give him 10 stars I would. More

by CHRISTOPHERJLUPO Verified Customer Verified Customer

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I was working with Joey and he laid everything down that I need to know. Wonderful experience! 5 stars I need to know. Wonderful experience! 5 stars More

by LEGENDARYTHREE3 Verified Customer Verified Customer

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Topnotch dealership from showroom to service to salesmen. Leasing a car from Joey R. was my best experience ever. Thorough and patient is an understatement. I will for sure be back! Leasing a car from Joey R. was my best experience ever. Thorough and patient is an understatement. I will for sure be back! More

by SCORPIO11561 Verified Customer Verified Customer

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Very friendly and professional. I was looking for a grand Cherokee and Joey was very helpful in finding the good options and swift in finalizing the processes I was looking for a grand Cherokee and Joey was very helpful in finding the good options and swift in finalizing the processes More

by ABDALLA KHALIL Verified Customer Verified Customer

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⭐⭐⭐⭐⭐ I'm thrilled to share that my experience with Joey (Joeluis Ramirez) at Rockland Jeep was exceptional. Despite my never stepping foot in the showroom, Joey made my 2023 Wagoneer leasing process s Joey (Joeluis Ramirez) at Rockland Jeep was exceptional. Despite my never stepping foot in the showroom, Joey made my 2023 Wagoneer leasing process smooth and impressive. I wholeheartedly recommend Joey at Rockland CDJR to anyone considering a lease or purchase of a Chrysler, Dodge, Jeep, or RAM vehicle. Thanks, Joey, for making this adventure a great one! More

by SS2 Verified Customer Verified Customer

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