Joey Desrosiers | Page 13

Bought a 2019 4Runner Thank you Kevin for helping me find the 4Runner for me at a great price! I love the ride, the color and all the interior features. Thank you Kevin for helping me find the 4Runner for me at a great price! I love the ride, the color and all the interior features. More

by YOLANDRAHUFF Verified Customer Verified Customer

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Great customer service Josef helped us to pick out an awesome truck that we are very excited about. Josef was very genuine and customer oriented. 15/10 would recommend. Josef helped us to pick out an awesome truck that we are very excited about. Josef was very genuine and customer oriented. 15/10 would recommend. More

by SILVERWOLV3 Verified Customer Verified Customer

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Good location and friendly salespeople All the salespeople seem to be well organized and well displayed with their tech. The interaction was good. The process to buy the car was not as hea All the salespeople seem to be well organized and well displayed with their tech. The interaction was good. The process to buy the car was not as heavy as other dealerships what was heard. This location was actually recommended by a friend who actually has recommended others. More

by maxcool123456789 Verified Customer Verified Customer

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Not surprised, not impressed. Be sure to write what is promised to you in the "What we owe" section of your final contracts. The product was scratched but the price was cheaper tha Be sure to write what is promised to you in the "What we owe" section of your final contracts. The product was scratched but the price was cheaper than elsewhere. There was some negotiation over the car and it led us to buy it but they denied what they said they would give us even before we started payments. Talk about the xxxxx on these guys! More

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Outstanding service in the Sales Department I recently purchased a new 2019 Tundra Platinum and was able to work out the details of the purchase over email and a couple of phone calls to confirm I recently purchased a new 2019 Tundra Platinum and was able to work out the details of the purchase over email and a couple of phone calls to confirm what I was looking to pick up. The purchasing price was sent over email. I was worried that when I showed up to the dealer they might try to say that the price was only for the vehicle not the upgrades done, or well that vehicle is no longer in inventory, but we can get you into this vehicle. That was not the case at all. I left a credit card number to reserve the vehicle so they could put it on the back lot. The night I showed up to the dealer the receptionist was able to locate my salesperson Karl who met me a few minutes later. Karl was unable to help me due to a customer that he had been with all day, but he had caught Phillip up on the details and let me know he would get me set up and going. Phillip had the new vehicle pulled up front and I was able to take it out for a test drive. He then showed me all the features and details about the vehicle. He verified the price that was quoted in the email and asked if I would be financing through them or if I had pre-approval. I let him know that I had been preapproved but wanted to see if they could beat the interest rate on the loan I was already approved for. He handed me off to the finance manager Joey who was able to beat the interest rate from my bank. Once paperwork was signed Phillip gave me a more in depth run down of the features inside the vehicle and got my phone set up and running on the Bluetooth. The best part of the experience is I was in and out of the dealer within about 3 to 3 1/2 hours. I will definitely being buying my wife's next vehicle through this dealership. More

by JLEAKEY Verified Customer Verified Customer

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Tundra All went just fine Nemo was Straight forward an helped with connections on phone an went over the Entire truck Explaining all the fixtures an books All went just fine Nemo was Straight forward an helped with connections on phone an went over the Entire truck Explaining all the fixtures an books More

by MRWES0 Verified Customer Verified Customer

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Integrity goes a long way The sales consultant, Paul Greene, was very helpful and got an issue with the car taken care of very quickly. My issue is not with him but rather with The sales consultant, Paul Greene, was very helpful and got an issue with the car taken care of very quickly. My issue is not with him but rather with sales and/or finance management. The price of the car was correct when I first reached a deal but once the paperwork was signed I noticed the price they sold me the car was almost $1000 more! Now, I realize I made a huge mistake in not verifying and I take full responsibility for that but I am absolutely furious that this dealership essentially stole a $1000 from me in their shady tactics. I will never do business at this dealership again and will never recommend it either. Honesty and integrity actually mean something to me, and it’s obvious Toyota of Rockwall does not share these same values. More

by JASONLOVESTENICA Verified Customer Verified Customer

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No pressure sale We were not sure what make or model we wanted. I knew it would be a smaller SUV. Josef Casares came out while we were looking at the RAV4. He was avai We were not sure what make or model we wanted. I knew it would be a smaller SUV. Josef Casares came out while we were looking at the RAV4. He was available if we needed but let us look. Got us a price and we left. We went to multiple dealerships after Toyota of Rockwall. We were so impressed with the RAV4. It had a more luxurious feel than the others we saw in this price range. We came back and Josef got us the price we needed. It was a quick process. I love my vehicle and would recommend Toyota of Rockwall. More

by LJPHILLIPS245 Verified Customer Verified Customer

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Great Everyone so kind and friendly, taken time to explain things to me. Answered all my questions. Very nice place and location to buy a car from. Everyone so kind and friendly, taken time to explain things to me. Answered all my questions. Very nice place and location to buy a car from. More

by bola428 Verified Customer Verified Customer

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Typical Car Dealership-Less than stellar My experience was what I expected from a car dealership. High pressure sales tactics-One salesman who was brand new and clearly did not know what he w My experience was what I expected from a car dealership. High pressure sales tactics-One salesman who was brand new and clearly did not know what he was doing-Another that was less than trustworthy. I hate that I bought a car from this dealership because my experience was terrible. I love my tacoma and this should have been a good experience. It was not. If I had not been in a position where I needed a car immediately, I never would have purchased from Toyota of Rockwall. More

by MP_CAPETILLO Verified Customer Verified Customer

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