Joey Stickman
Joey Stickman at Koons Sterling Ford

Joey Stickman

Service Advisor

Koons Sterling Ford

46869 Harry Byrd Hwy
Sterling, VA 20164

not yet
rated
52 Reviews

Joey has been with Koons since February 2002.

not yet
rated

52 Reviews

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52 Reviews of Joey Stickman

August 16, 2025

Dealership Rating
Employee Rating

Nathan was friendly and very helpful my vehicle was ready when promised clean and ready to go More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Linda Orosco

Aug 19, 2025

Koons Sterling Ford responded

Bob, we are glad to hear that Nathan was great to work with. Thanks for choosing Koons Sterling Ford!

June 04, 2025

Dealership Rating
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Very professional, great service and excellent staff. Had some warranty work done they were on it and got it done with no problems More

by Raufi.services.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2025

Koons Sterling Ford responded

We're delighted to hear that our team at Koons Sterling Ford provided you with professional service and handled your warranty work smoothly. Thank you for sharing your experience!

November 25, 2024

Dealership Rating
Employee Rating

Very helpful and got me right in and addressed the problem I was having. Had me back on the road so I could get home for the weekend More

by Mp78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 25, 2024

Koons Sterling Ford responded

We're delighted to hear that our team at Koons Sterling Ford was able to assist you promptly and get you back on the road. Thank you for choosing us, and we hope your weekend went smoothly!

September 27, 2024

Dealership Rating
Employee Rating

Great service thank you and good people I was happy with it all..thatnis it More

by kaygeeme41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2024

Koons Sterling Ford responded

Thanks so much for stopping in for service and leaving us a five-star review. We look forward to your next visit to Koons Sterling Ford!

July 21, 2023

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Employee Rating

40k markups on new cars and a service department that takes a week to even look at your vehicle. When they finally look at your vehicle they cant "replicate the issue" you did not even bring it in for. I More

by Frank.gumpert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 24, 2023

Koons Sterling Ford responded

Frank, I apologize for the frustration you experienced with our dealership. We strive to keep our prices competitive, provide efficient service, and address all concerns promptly, so it's disappointing to hear that we fell short of your expectations. I understand your frustration and that we've lost your confidence, but I will be sure to discuss your feedback with my team. If there's anything else you'd like to add, please feel free to reach out. Thank you, Sophia Watson - Customer Relations Manager - (703) 430-7700 ext 20138

March 28, 2023

Dealership Rating
Employee Rating

Joey and his team in service are outstanding, that’s why I drive from Md to get it done right the first time More

by Rhernan
Recommend Dealer
Yes
Mar 28, 2023

Koons Sterling Ford responded

Thank you for the review! We are so glad to hear that Joey delivered such a successful service experience. Drive safely, and we hope to see you back again at Koons Sterling Ford!

February 27, 2023

Dealership Rating
Employee Rating

Everything was well setup at drop off. I had an appointment and the rep knew everything that needed to be done More

by Kappi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Williams, Michael Palmer

Feb 27, 2023

Koons Sterling Ford responded

Thanks for taking a moment to recommend the Koons Sterling Ford team. We're so pleased you had a great experience with us and we look forward to seeing you again down the road. Drive safely!

November 17, 2022

Dealership Rating
Employee Rating

If I could leave zero stars I would! I bought a used car from them last year and within a year it had engine problems leading to the car being inoperable. It was so difficult to get a h More

by Svetlana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jon Walker, Chloe Orcutt

Nov 17, 2022

Koons Sterling Ford responded

Svetlana, I am sincerely sorry if any damages occurred to your vehicle while it was being serviced and for our lack of communication. Your concerns are our priority, and I can assure you I will address this matter and have the right member of our team contact you soon. I have also provided my information here for your convenience. Please reach out to me as well if I can help. Thank you, Sophia Watson - Customer Relations Manager - 240-423-4617

July 18, 2022

Dealership Rating
Employee Rating

The service was quick! The service manager, Joey, was very knowledgeable about and all software recalls on my powerboost hybrid F150. More

by Steve.maida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 18, 2022

Koons Sterling Ford responded

Steve–Thank you for this excellent review! We are happy to hear Joey provided you with a quick and informative service experience. Come back to Koons Sterling Ford anytime.

April 25, 2022

Dealership Rating
Employee Rating

Joey always takes great care with us. I wouldn’t go anywhere else. Great service! More

by Mtgr12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 25, 2022

Koons Sterling Ford responded

Thank you for being a loyal Koons Sterling Ford customer! We are thrilled that you can depend on Joey to provide excellent service and we appreciate you mentioning him. Happy travels!

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