Outstanding service which is the primary reason we return
to purchase vehicles from this dealership!
to purchase vehicles from this dealership!
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by Objoy
Apr 22, 2022 -
Koons Sterling Ford responded
It means a lot to hear that you're satisfied with our service. Thank you for coming to Koons Sterling Ford and trusting us with your auto needs!
Apr 22, 2022 -
Objoy responded
Your service is so outstanding - catering to your customers and making certain that the service performed meets the highest and most exacting standards.
The service advisor addressed all service requirements,
including a recall, and total costs in an excellent manner.
including a recall, and total costs in an excellent manner.
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by Singletonasj
Apr 04, 2022 -
Koons Sterling Ford responded
Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful service experience working with the Koons Sterling Ford team. Drive safely, and we hope to see you back!
Service agent was very courteous and knowledgeable , i
was impressed how fadt the 3 problems were fixed, and pkeased all under warranty
was impressed how fadt the 3 problems were fixed, and pkeased all under warranty
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by Alecko58
Mar 25, 2022 -
Koons Sterling Ford responded
We're so glad our service team provided excellent customer care and got the job done! Thank you for the wonderful review and for trusting Koons Sterling Ford with your business!
Excellent service each time.
Explanation of services needed and associated costs is typically very accurate .
30 years I been going to Ford!
Explanation of services needed and associated costs is typically very accurate .
30 years I been going to Ford!
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by Concert Tech
Mar 23, 2022 -
Koons Sterling Ford responded
We're over the moon to hear your last 30 years with us have been characterized by excellence! From the whole Koons Sterling Ford team, thank you for your kind words and longtime business - it is our honor and privilege to serve you. Safe travels till we see you next!
My experience with service department was excellent.
My experience with trying to get appointment and trying to speak to someone about what maintenance might be recommended was a F- rating. I was transf
My experience with trying to get appointment and trying to speak to someone about what maintenance might be recommended was a F- rating. I was transferred from person to person. I would start over trying a different number selection and just as bad. When I could speak with someone no one could answer my question. Finally I got an “advisor” got answers and an appointment.
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by Linda
Mar 10, 2022 -
Koons Sterling Ford responded
Linda,
While I'm happy to hear your service needs were met, I want to apologize for any inconvenience this miscommunication may have caused. We aim for a more seamless experience than what you've described and I will certainly address this matter directly with the team. Thank you for your feedback and if there is anything else you'd like to share, I welcome your phone call. Kindly,
Geoffrey Bennett - Director of Fixed Operations - 703-433-5740
Fast efficient service - Joey Stickman was very
professional and extremely helpful - completed the service above and beyond my expectations
professional and extremely helpful - completed the service above and beyond my expectations
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by bob
Mar 07, 2022 -
Koons Sterling Ford responded
Feedback like yours lets us know we're making all the right moves, and we will be sure to let Joey know you appreciated all the help. Safe travels and thanks for choosing Koons Sterling Ford!
Koons Ford service department should have reception
person to route people to service rep, so you done have to wonder which service rep is going to take care of you.
person to route people to service rep, so you done have to wonder which service rep is going to take care of you.
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by jms5359
Mar 07, 2022 -
Koons Sterling Ford responded
Thank you for taking the time to review us! We are always looking for ways to improve our practices and we appreciate this feedback. We will be sure to keep it in mind moving forward. If there is anything more we can do to assist you or better your visit, please feel free to give me a call. Best, Geoffrey Bennett - Director of Fixed Operations - 703-433-5740
The service manager was on top of what service I needed
and was proactive to get it done. No hassles, Exceeded expectations,
and was proactive to get it done. No hassles, Exceeded expectations,
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by tgmast777
Feb 28, 2022 -
Koons Sterling Ford responded
Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Koons Sterling Ford team. Drive safely, and we hope to see you back again down the road!
Excellent service everyone was real friendly. My car was
serviced quickly thank you very much
serviced quickly thank you very much
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by wal
Feb 07, 2022 -
Koons Sterling Ford responded
Thank you for the review! We are so glad to hear that you had such a successful service experience working with us. Drive safely, and we hope to see you back again at Koons Sterling Ford!
FANTASTIC SERVICE ONCE AGAIN!!! I would highly recommend
FANTASTIC SERVICE ONCE AGAIN!!!
I would highly recommend Joey of Koons Sterling Ford to anyone looking for a top notch service advisor. His great co
FANTASTIC SERVICE ONCE AGAIN!!!
I would highly recommend Joey of Koons Sterling Ford to anyone looking for a top notch service advisor. His great communication, positive attitude, and overall knowledge is incredible. He deserve to be recognized for his professionalism, dedication and stellar customer service. Thanks! Mike B.
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by Mike B.
Feb 03, 2022 -
Koons Sterling Ford responded
Mike, thank you for the great review! We are so glad to hear that Joey and the Koons Sterling Ford team earned your five stars. Drive safely, and we hope to see you back again down the road!
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