Joey Stickman | Page 3

My service experience, as always, was excellent. I have bought 4 cars over the past 20 years and have always had exceptional service and experience. I have highly recommended this Koons Ford to friends an bought 4 cars over the past 20 years and have always had exceptional service and experience. I have highly recommended this Koons Ford to friends and co-workers over the years. THANK YOU!!!! More

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Had plenty of availability and performed the work in the timing provided. I was kept updated during the process as needed. timing provided. I was kept updated during the process as needed. More

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Recent service visit was excellent. Everyone helpful and professional. I received the service that Expected in the minimum amount of time professional. I received the service that Expected in the minimum amount of time More

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Joey Stickman has been taking care of my 2006 Crown Victoria since 2007. He always gets the car in at a time convenient to me, and gets me a ride to the office. The car is always finished on time and a Victoria since 2007. He always gets the car in at a time convenient to me, and gets me a ride to the office. The car is always finished on time and at a reasonable price. That's why I keep going back. More

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Koons Sterling Ford - Service Advisor, Joey Stickman is absolutely phenomenal! Joey is personable, knowledgeable and continues to provides exceptional customer service. He keeps me apprised throughout t absolutely phenomenal! Joey is personable, knowledgeable and continues to provides exceptional customer service. He keeps me apprised throughout the entire service process which makes everything easy and stress free. I also appreciate the friendly and efficient concierge staff that called, picked-up and drop-off my vehicle. Mike B. More

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Koons Sterling Ford - Joey Stickman, Never disappoints… The whole process was painless and needless to say everything went perfectly as usual thanks to him. I wouldn’t hesitate to recommend Joey to anyone The whole process was painless and needless to say everything went perfectly as usual thanks to him. I wouldn’t hesitate to recommend Joey to anyone in search of a top notch service advisor. I also appreciate the friendly and efficient staff that picked up and drop-off my vehicle. Mike B. More

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Consistently dependable, personable and competent service attentive to customer concerns, fair reasonably priced estimates with all work completed and tested and delivered within agreed timelines and costs. attentive to customer concerns, fair reasonably priced estimates with all work completed and tested and delivered within agreed timelines and costs. More

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By honoring ,ones warranty. Tires weren’t rotated in December 2020 ,claimed lug nuts to be swollen. 4/30/21 replaced nuts still no rotation December 2020 ,claimed lug nuts to be swollen. 4/30/21 replaced nuts still no rotation More

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I had my first scheduled service on my new 2020 Ford Explorer St on April 15, 2021. My service writer was Joey Stickman who I found to be extremely personable with excellent product knowledge. I explai Explorer St on April 15, 2021. My service writer was Joey Stickman who I found to be extremely personable with excellent product knowledge. I explained to him that I had purchased the platinum service contract and he told me everything would be listed in the computer at the dealership under my name. He scheduled me for service at 11:00AM and explained to me what services would be performed on my car at this visit. He told me it would take about one hour and that he would have my car washed when the work was completed. Exactly one hour and five minutes later Mr. Stickman texted me to let me know my car was ready for pick up. I found all work had been completed in an excellent manner and my new Ford Explorer was cleaner when I picked it up after service then when I dropped it off. Mr. Stickman went over my car with me when I picked it up and explained all of the work that had been done. I received excellent customer service from Mr. Stickman and I am glad that I purchased the platinum maintenance plan from Mike Palmer in finance as there was no charge for me at this visit. Looking forward to my next visit at Koons Sterling Ford and I will definitely use Joey Stickman again as my service writer. More

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Exceptional quality of service, friendly, helpful, provided updates on what was needed and everything was done in a timely manner. Easy and pleasant to deal with provided updates on what was needed and everything was done in a timely manner. Easy and pleasant to deal with More

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