Joey Stickman | Page 5

WOW! Outstanding Dealership / Excellent Staff WOW! Koons Sterling Ford - Absolutely hands down one of the best dealership in Northern Virginia - Sales, Parts & Service department are fantastic! WOW! Koons Sterling Ford - Absolutely hands down one of the best dealership in Northern Virginia - Sales, Parts & Service department are fantastic! I purchased a new 2016 Ford Edge Sport back in June from "Koons Sterling Ford". Recently, I had to have it serviced for engine issues and needless to say the entire staff at "Koons Sterling Ford" far exceeded my expectations. Bottom line: I would highly recommend these guys without hesitation to anyone and everyone thinking of purchasing (and/or) servicing a vehicle. The entire staff at "Koons Sterling Ford" are extremely knowledgeable, courteous and experienced at providing excellent customer service and I couldn't be more satisfied! Sales Representative: Brad Phillips - Best sales experience ever! Brad was straightforward, courteous and didn't play any games during the negotiating process. Parts Manager: Ken Krohn - Extremely knowledgeable! Ken go's the extra mile for his customers and he makes the process quick and painless. Service Advisor: Joey Stickman - A true professional and he's extremely accommodating! Joey is proactive when it comes to getting the work done correctly and on time. Customer Relations Manager: John Bolling - Provided excellent customer service! John is always looking out for the customer and he when straight to a Ford representative on my behalf to make things right! Koons Sterling Ford 46869 Harry Byrd Hwy Sterling, VA 20164 Sales: (703) 430-7700 Service: (703) 444-5750 Parts: (703) 430-3673 More

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Fast, polite, and proactive. I am informed what needs to be done on my car and the messages are accurate and on time. The employees are friendly and the service is very goo I am informed what needs to be done on my car and the messages are accurate and on time. The employees are friendly and the service is very good and timely. The dealership seems to be well run. On top of that, I am pleased that I bought a Ford, good car. More

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Service department has improved so much; Joey is excellent and knowledgeable. They are really paying attention to service quality; good to see in a dealer. and knowledgeable. They are really paying attention to service quality; good to see in a dealer. More

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2016 Escape I have done business with Joey Stickman for over 13 years and I feel he always has given me the best service for my cars. Joey knows my vehicles and g I have done business with Joey Stickman for over 13 years and I feel he always has given me the best service for my cars. Joey knows my vehicles and gives me very good service. Marcella Heyl More

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Excellent Service - quick and thoughtful staff. They also have a very nice waiting room and access for computers...very helpful. I have a walker and 2 of the staff off - quick and thoughtful staff. They also have a very nice waiting room and access for computers...very helpful. I have a walker and 2 of the staff offered to get my car for me...very kind. More

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Doug B F150 Service Always fast service, best ford dealership in the DC area. Would recommend Joey Stickman to others for service, great rep and easy to work with. I wil Always fast service, best ford dealership in the DC area. Would recommend Joey Stickman to others for service, great rep and easy to work with. I will be back for my next visit for sure. More

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I would like to truly thank Mr. Joey Stickman, well done! Mr. Stickman, is part of a wonderful Service team that fixed my truck yesterday, from start to finish, it was a pleasant experience, he is this best, Mr. Stickman, is part of a wonderful Service team that fixed my truck yesterday, from start to finish, it was a pleasant experience, he is this best, thanks again. Koon on Harry Bryd hwy. More

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Customer Service A+ Joey, in the service department goes above and beyond to make the customer feel appreciated and happy. He is a true asset to the Koons organization ! Joey, in the service department goes above and beyond to make the customer feel appreciated and happy. He is a true asset to the Koons organization !! More

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Kudos Joey Excellent work and team. Fast, detailed and excellent service. I had several things done to my car at once and what I thought would take a couple of days was finished in less Fast, detailed and excellent service. I had several things done to my car at once and what I thought would take a couple of days was finished in less than one. The service mechanics I ran into are all friendly and do excellent work. I dealt directly with Joey Stickman and he was awesome. Took excellent care of me and my car. I highly recommend this service department for all repairs and for all future work I will bring my car back here. More

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2010 Tarus .50,000 Miles . I discovered a noise coming from my right rear ,I pulled off the wheel and turned the Hub bearing and it felt rough ,I could feel that the bearing was bad .I ordered brand new F from my right rear ,I pulled off the wheel and turned the Hub bearing and it felt rough ,I could feel that the bearing was bad .I ordered brand new Factory Bearings from Ford ,after taking off the rear wheel and unbolting the Hub Bearing Assembly it would not budge .My Lovely Wife saw me fighting with this seized part ,came over to me and tells me that the wheel bearing is covered in the Drivetrain warrenty,I can Not repeat what I was thinking or what I said here ! I then took the car to Joey Stickman at Koons Ford Sterling Va. Joey Cheerfuly told me my Wife was right and he asked me if I wanted to leave it with him for repairs ,as I did wish to do .Two days later Joey called me and said that the car was ready for me to pick up ,at no charge to me plus He and Joey Thomas the ASE Master Technician decided to replace the Hub Bearing Assembly On the left rear also now both rear wheel bearings were replaced with new factory parts ,along with two other related parts that they felt could become a problem. I'D Like again to state this complete repair job did not cost me one cent. Koons Ford Sterling is the very best ! Rob Borchert. More

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