Joey Velez

I drive up from Brooksville to get oil changes and any other work done because of the customer service you receive from them. The dealership around us in Hernando county don't give the same since corporat other work done because of the customer service you receive from them. The dealership around us in Hernando county don't give the same since corporate took them over. More

by Mikeyt266 Verified Customer Verified Customer

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Kim is fantastic, honest, and wants you to absolutely love your car before seeing you drive off with it. Very caring. I appreciate the low dealer fees compared to other dealers who advertise cheaper ca love your car before seeing you drive off with it. Very caring. I appreciate the low dealer fees compared to other dealers who advertise cheaper cars and then stick you with thousands in fees. NN Ford does not. I’d love to do business again here!! More

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Always very helpful personally and work is carried out to our satisfaction in a timely manner our satisfaction in a timely manner More

by LITTLENANNY1 Verified Customer Verified Customer

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Joey Velez total professional . Best car buying experience in my life. Mature leadership all around Best car buying experience in my life. Mature leadership all around More

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The easiest vehicle purchase I have ever experienced. We already have and will continue to recommend this dealership to family and friends. Joey Valez is top notch and made everything smooth and easy. We already have and will continue to recommend this dealership to family and friends. Joey Valez is top notch and made everything smooth and easy. More

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This by far was the best experience buying a vehicle I’ve ever had and I greatly appreciate the time spent with me. ever had and I greatly appreciate the time spent with me. More

by Kmcg339 Verified Customer Verified Customer

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Completely awesome dealership, the easiest and nicest to do business with. Will definitely go there again and recommend highly to everyone i know looking to buy. After a week of being treated horribly by do business with. Will definitely go there again and recommend highly to everyone i know looking to buy. After a week of being treated horribly by other dealers, I was apprehensive about going to another. This dealership changed that dreadful car buying experience. Joey Velez my salesman, I can't praise highly enough. So friendly, nice and funny. He heard me and listened to what I wanted. More

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Easy to work with. No high pressure. Very helpful. 2nd vehicle purchase from them. Very satisfied both times. No high pressure. Very helpful. 2nd vehicle purchase from them. Very satisfied both times. More

by TIM401 Verified Customer Verified Customer

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Shortly after purchasing my used certified 2019, F150 truck the engine started vibrating, cutting off and just having trouble with the engine. I took it in for repair under the warranty three times and w truck the engine started vibrating, cutting off and just having trouble with the engine. I took it in for repair under the warranty three times and was told nothing was wrong and that I was mistaken, no problems found. On the third visit the service manager talked down to me like a dog and told me I did not know what I was talking about. I use the truck for work, highway miles only and regular oil changes, so I suspect they knew my warranty was close to being over by the mileage count and then they could charge me to fix it. Shortly after the warranty expired the head broke off the valves and blew through the top of my piston (See pics). I contacted Ford they instructed me to contact the dealer, the dealer said contact Ford, so they are playing me as the monkey in the middle. I've tried contacting the General Manager through personal contacts but no results. So, I'm airing their dirty laundry for all to see. This cost me an extra $7, 222 and i should be made whole. Be on guard if you buy from this dealer. The sales team was great (Joey) and I originally went there as they claim to take good care of disabled Vetrans, but I guess that was wrong. More

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BOTTOM LINE UP FRONT: Make the trip, you won't be disappointed. We traveled 1.5 hours to get a vehicle and will do so again when we are in need of another. They are a family owned/operated dealersh disappointed. We traveled 1.5 hours to get a vehicle and will do so again when we are in need of another. They are a family owned/operated dealership, and our experience felt like we were a part of that family. -------- Our experience with this dealership could not have been better or more seamless. We purchased a vehicle from them and from the moment that I called them, it reminded me of what the car purchasing experience should be. Open conversation, no push to come and test drive anything, just two guys talking on the phone. The vehicle we purchased was a certified pre-owned and we called ahead to verify that it was still on the lot and receive a transparent assessment of the vehicle's condition. We were luckily connected with Joey who was not pushy, verified that they still had the vehicle, and walked out to double check the condition inside and out. After chatting for a little bit, we arranged a test drive the following day. We traveled 1.5 hours to get to the dealership and the vehicle was exactly as described by Joey. Clean inside and out. I was blown away at the transparency through the whole process and everyone at the dealership's sales department was very accommodating. Joey answered all of my questions about vehicle, helped me with my trade in, and provided us education on how Ford's certification process works. Then I got paired with Eli who assisted with financing and answered all of my questions there. Lastly, we realized the next day that we forgot something in the vehicle that we traded. Joey personally saw that the item was collected and helped arrange a return for us. The service after sale has been a absolutely amazing! We have gotten complements left and right on how nice the vehicle is and we have made sure to tell everyone where we got it from. Could not be happier with Joey, Eli, and the whole team that we interacted with at Nick Nicholas Ford! We will make the 1.5 hour trip again for any future Ford purchases. More

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