"Allie, started the process and was excellent. Sam kept..."
Allie, started the process and was excellent. Sam kept his word and found us a car, and lastly, Jared was absolutely awesome with the delivery. Great dealership!!!
Other Employees Tagged:
, Allie Ascencio, Jared Stevens
"Efficient, easy to transit with - friendly - great..."
Efficient, easy to transit with - friendly - great service - was able to get in and out in less than 2 hours - were able to answer all of my questions
"Great service from beginning to end! Everyone was..."
Great service from beginning to end! Everyone was friendly and very knowledgeable. Ryan knew all about the differences between the A6 models and helped me narrow my choice down.
"I enjoyed my buying experience here. The SIGNING..."
I enjoyed my buying experience here. The SIGNING experience was simply awful. Almost ruined it, but didn't.
The sales process was a tiny bit choppy only because the gentleman I started with had some PTO, so I shifted to another great Sales Manager named Michael Tesh. Farhad was extremely helpful until this handoff, I just wanted to move quickly--no fault on his part for taking off days. Farhad, you were great.
The test driving/car tour experience was good with Jared--what a nice, knowledgeable, and savvy guy!. My only recommendation for future: Don't make customers sit in the car on the 8 floor drive up the parking garage--some of us get nauseous!
The negotiation process--simple. Thank goodness my partner has amazing Credit so it was truly painless. Michael made a great offer, and we took it.
The one star off the review comes from the finance meeting, specifically with Johanna. My message to this finance manager is simple: Read the room. You were far too unprofessional, your language was vulgar, I really think you said some racist type things about the BLM movement in Los Angeles, and you promised this portion of the process would be the quickest. With your consistent talking about things not related to our signing of the vehicle, and fear-mongering on how delicate our new sQ5 was trying to sell me more service options, my partner and I were texting each other to ask if we were living in reality. We were both uncomfortable and wanted to leave the room as quickly as possible. It's as if we were your audience for 40 minutes, when we didn't want to be. We wanted to get in our new car and go.
I have never encountered such unprofessionalism in a business setting where someone is dropping serious coin. You were far too familiar with us in this short period, and I think it was unnecessary--we could have been in and out in a pleasant way in 15 minutes. Instead, we had to hear how you feared for your life in your Rodeo drive house, and how you buy $5000 LV handbags; and how my sQ5 is going to break and its crippling expensive to fix, so spend $300 more per month to cover it--Johanna, I really hated our time in that room.
All else was great overall.