Johany Trespalacios | Page 16

Nicole, Johanna, Dylan at top notch pros to work with. They really made my experience less stressful with all the issues I had with my truck. Salesman Caesar is a very nice person but as a sales rep I They really made my experience less stressful with all the issues I had with my truck. Salesman Caesar is a very nice person but as a sales rep I expect a better attention to detail in regards to the truck having wheels that are painted differently, broken antenna, old wipers on the truck and one used tire on the right rear of the truck. I know it’s my responsibility to check these things as well but there was a stressful situation with the vehicle being advertised with the wrong milage and then having to deal with the wrong pricing. Overall I’m grateful to have gotten a somewhat decent truck but after all the issues of the transmission, the spark plugs, and coil packs the vehicle smells awful. I can’t get the smell out no matter what chlorine bomb I use and clean the interior. I’m actually taking the trim plastics off and ripping the carpet out right now. Crazy to have to do on a CPO vehicle. The other thing that bothers me are the door dings on this truck. Finance was amazing, the service department is gold standard and wants to help. More

by IPLEETHEFIFTH Verified Customer Verified Customer

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They did help me. I really appreciate it. Thank you so much for your service. I really appreciate it. Thank you so much for your service. More

by omarmostafa49 Verified Customer Verified Customer

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Everything from the time I spotted the car for sale until I drove it off the lot was absolutely smooth and painless. Everyone from the original sales manager to the young man who prepped the car in a fantast I drove it off the lot was absolutely smooth and painless. Everyone from the original sales manager to the young man who prepped the car in a fantastic job. I would certainly buy from Elder Ford again realize they are one of the largest raptor Shelby pick up truck Stores in the country great job More

by djmaroo Verified Customer Verified Customer

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They listened to the problems I was having with my truck and Johany knew what it was before they evaluated. He discussed the plan with me and repairs were done. and Johany knew what it was before they evaluated. He discussed the plan with me and repairs were done. More

by OBRIEN4141 Verified Customer Verified Customer

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Prompt and courteous service. Knowledgeable personnel, clean and comfortable waiting room. My visit was painless. Knowledgeable personnel, clean and comfortable waiting room. My visit was painless. More

by kbimmerboy Verified Customer Verified Customer

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Impossible to get in touch, left voicemails, used their "convenient" text messaging option. And still no answer. Take your business away from Ford, at vehicle level and dealer level, they are not intereste "convenient" text messaging option. And still no answer. Take your business away from Ford, at vehicle level and dealer level, they are not interested in keeping you long term. More

by E.C. Verified Customer Verified Customer

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those are a very good experience. All the work was on the time as they said it would be. I’ll definitely go back again. All the work was on the time as they said it would be. I’ll definitely go back again. More

by brett.burke Verified Customer Verified Customer

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Elder Ford service is amazing. They are extremely helpful and knowledgeable and provide frequent updates and options. They are extremely helpful and knowledgeable and provide frequent updates and options. More

by rustmann3 Verified Customer Verified Customer

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Great service with the best prices around. We have been back multiple times and will continue in the future. We have been back multiple times and will continue in the future. More

by miket7 Verified Customer Verified Customer

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No complains at all, always at the top of my list. Nothing less than a 5 star. Nothing less than a 5 star. More

by Ivans_braganza Verified Customer Verified Customer

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