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John Augustine
John Augustine at Honda of Ames

John Augustine | Page 7

Service

Honda of Ames

220 Kitty Hawk Dr
Ames, IA 50010

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194 Reviews
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194 Reviews

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194 Reviews of John Augustine

March 08, 2022

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Employee Rating

The service department is always polite. They get me in and out fast since I wait for service. More

by jlbanh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 08, 2022

Honda of Ames responded

We appreciate your business and our service team looks forward to serving you again soon!

February 26, 2022

Dealership Rating
Employee Rating

Prompt friendly service. The wait was as expected. The service manager explained what was done and any needed upcoming service. Would highly recommend. More

by gjfriedow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley, Daniel Jenkins-Moore, Dustin Cakerice, Eric Cherveny, Isaac Lauber, Jonathan Ballard, Jordan Clemens, Kyle Clark, Jason Goodman

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Feb 28, 2022

Honda of Ames responded

Thanks for sharing your thoughts about your experience with Honda of Ames. We appreciate your business and hope to see you again soon!

February 07, 2022

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Employee Rating

Very professional and efficient. I had a problem with my vehicle that they spent extra time checking out. More

by shoultz.sophie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley, Daniel Jenkins-Moore, Dustin Cakerice, Eric Cherveny, Isaac Lauber, Jonathan Ballard, Jordan Clemens, Kyle Clark, Jason Goodman

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Feb 08, 2022

Honda of Ames responded

Thank you for your very kind review, Sophie. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Ames.

February 06, 2022

Dealership Rating
Employee Rating

This was my first visit to Honda of Ames since we no longer have a Honda dealer in Marshalltown. I was impressed. The staff and service were very good. More

by jlpapajoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Feb 06, 2022

Honda of Ames responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 01, 2022

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Employee Rating

Very professional and courteous servicesAre provided. We Very professional and courteous services Are provided. We always buy a Honda. In our mind car spells Honda. More

by MLOULMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Feb 01, 2022

Honda of Ames responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 30, 2022

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Employee Rating

I always encounter very courteous service attendants both over the phone and in person at my local Honda Dealership, 30 plus years! More

by SOOSHEILA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley, Joshua Smith, Eric Cherveny, Kyle Clark

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Jan 30, 2022

Honda of Ames responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honda of Ames!

January 19, 2022

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Employee Rating

I called to get my recall on my vehicle scheduled and they were available the day I needed and it was easy! More

by ASmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 19, 2022

Honda of Ames responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Ames.

January 11, 2022

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Employee Rating

The wait for an oil change is ridiculous. I purchased the oil changes for life but due to the time it takes it almost doesn't seem worth it. The staff I spoke to at the center was also incredibly rude. More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Jan 28, 2022

Honda of Ames responded

Michelle, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Jan 14, 2022

Honda of Ames responded

Michelle, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 23, 2021

Dealership Rating
Employee Rating

Excellent care by Service Manager and other person who taken care of the odyssey mini van. More

by Anand Darla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley

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Dec 27, 2021

Honda of Ames responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames. We look forward to having you as one of our valued customers for many more years to come!

November 29, 2021

Dealership Rating
Employee Rating

Since buying our C-RV in 2018, we’ve had ongoing intermittent faults with the computer. The dealer has repaired the problem each time, only for the faults to reappear at some stage. The dealers s More

by sandrews9009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley, Eric Cherveny, J.Edgar Potter

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Nov 29, 2021

Honda of Ames responded

Quality customer service is always our number one priority, and we're happy to have solved your problem. Thank you for choosing Honda of Ames. We look forward to having you as one of our valued customers for many more years to come!

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