John Ballard | Page 7

Five Star Ford of Dallas responded

Theladybugmom, On behalf of Kim and the entire Five Star Ford Dallas staff, thank you for trusting in our purchasing processes. Customer satisfaction remains a priority. Be sure to reach us at 972-985-3600 with questions about your new Ford any time. We are here to help you enjoy your driving experience. Thank you, Thomas Bies, General Sales Manager

chism8166 responded

UPDATE - BUYER BEWARE And this story is one of many stressful experiences with this dealership as they have made this experience unhealthy, stressful, and just plain terrible. We always have a sense of dread when we have to deal with this dealership. Yes, it appeared on May 3rd that the rattling issues had been resolved, but nope we still have rattles. DO NOT BUY A EXPLORER AS THEY RATTLE. We now have a large dent on the right side, our driver's mirror is damaged and does not work properly, and new 2 scratches as one can tell when a dent is new, and this damage happened while they had it in service. I am not surprised given the way they park the vehicles that are in for service AND YES I have pictures. We have had it with Ford as they do not live up to slogan of "TAKING CARE OF TEXAS, ONE FAMILY AT A TIME" and we are selling this rattling vehicle, even the loaners that we had during service rattled and we have videos of this rattling loaner truck. Okay here is the latest... While attempting to contact the accounting department, to cancel the Vehicle Service Contract the Operator that answered the number 469 965 1452 at 1:08pm -- 1:11pm did not answer the phone 3 times and sent me directly to the general voicemail 3 times after I spoke with her twice at 1:08pm. I called from a different number at 1:13 and she answered and replied "I was on another line". She had her dishonest response ready. She did not want to deal with me, which I guess answering the phone and forwarding calls is a tough job, so she avoided speaking with me and forwarded me to the general voicemail box for Five Star Ford. And this is the type of service that Five Star Ford Provides.....

Five Star Ford of Dallas responded

Congratulations on your sharp new Bronco, Katausmus! Joe, John, and I welcome your technical and care questions at 972-985-3600. Helping you fully enjoy your Ford is our goal. Thank you for your business and comments. Best regards, Thomas Bies, General Sales Manager

Five Star Ford of Dallas responded

LPowers, We appreciate your feedback and business at Five Star Ford Dallas. Don't hesitate to reach Raed, John, or me at 972-985-3600. Your complete satisfaction is the focus at our dealership. Thank you, Thomas Bies, General Sales Manager

Five Star Ford of Dallas responded

Lelmore1234, Thank you for your feedback! We're delighted to hear that you had a positive experience with the Five Star Ford Dallas team, both before and after your purchase. Our team strives to provide exceptional service at every step, and we're thrilled that you found our staff wonderful and the finance process easy. If you need any further assistance or have any questions, please don't hesitate to reach out to 972-985-3600. Best regards, Thomas Bies, General Sales Manager

Five Star Ford of Dallas responded

Adam, Thank you for shopping at Five Star Ford Dallas! We are so excited to help you enjoy your new Ford. Reach Matt, John, or me at 972-985-3600. Let us know when you have technical or maintenance concerns. Thanks again, Thomas Bies, General Sales Manager

Five Star Ford of Dallas responded

Thank you, mbranscome, for taking the time to share your shopping experience with Alex and the Five Star Ford Dallas sales team. If you have any further comments or questions, feel free to let us know at 972-985-3600. We're grateful for the opportunity to help with your vehicle needs. Enjoy your new Ford! Best regards, Thomas Bies, General Sales Manager

Five Star Ford of Dallas responded

Thank you, deniselyn, for taking the time to rate your shopping experience at Five Star Ford Dallas. Your satisfaction and support mean a lot to us, and it's truly gratifying to hear that we have met or exceeded your expectations. We hope you stay in touch with Adolfo, John, and our team at 972-985-3600. We appreciate you! Best regards, Thomas Bies, General Sales Manager

Five Star Ford of Dallas responded

Sam, We're delighted to hear that Yama did an amazing job and that you appreciated his upfront approach and attentive listening. Thank you for choosing Five Star Ford Dallas, and we're excited about the opportunity to help you enjoy your new Ford. Call us at 972-985-3600 with technical or care questions. Best regards, Thomas Bies, General Sales Manager

Five Star Ford of Dallas responded

JennB, We're thrilled that you had a positive encounter at Five Star Ford Dallas and appreciate your kind words. We value your feedback and are committed to maintaining the highest standards of customer satisfaction. Stop by or call 972-985-3600 to revisit the features on your new Ford. We want to make your ownership experience the best. Thank you, Thomas Bies, General Sales Manager