John Barney | Page 57

People were all pleasant and explained what they were going to do. Service was done in a reasonable amount of time. Pleased with the way did everything. going to do. Service was done in a reasonable amount of time. Pleased with the way did everything. More

by Bumble Verified Customer Verified Customer

Report | Print

I can never say enough good things about Ferrando Ford service department. Arlen, John, and the rest of the crew are the best , knowledgeable people working with cars 🚗 and trucks 🛻 I know,,, I trust on service department. Arlen, John, and the rest of the crew are the best , knowledgeable people working with cars 🚗 and trucks 🛻 I know,,, I trust only Ferrando!!! More

by cgloverroberts@icloud.com Verified Customer Verified Customer

Report | Print

Great customer service. Always friendly. Very timely. They always have a nice, clean loaner car for me and they wash my car after every service. I’m very happy with them. They always have a nice, clean loaner car for me and they wash my car after every service. I’m very happy with them. More

by Joyce Verified Customer Verified Customer

Report | Print

Excellent service. Professional and courteous . Kept me informed throughout the visit. Started to bring all my vehicles here for service . Even though it is a little out of my informed throughout the visit. Started to bring all my vehicles here for service . Even though it is a little out of my More

by RES14DZLU Verified Customer Verified Customer

Report | Print

Very pleased with the service department they keep you informed on what is going on with your car. Always very courteous would recommend to friends informed on what is going on with your car. Always very courteous would recommend to friends More

by LBDANA Verified Customer Verified Customer

Report | Print

Very courteous. Knowledgeable staff did good job getting me back on the road Best service department I have ever dealt with. Advised accurate cost estimate. Thanks much me back on the road Best service department I have ever dealt with. Advised accurate cost estimate. Thanks much More

by PASHINGLEMAN Verified Customer Verified Customer

Report | Print

Easiest most painless trip to the dealer for service. They listened to my concerns and fixed my vehicle on the first try without any up selling. I will be returning and recommending. They listened to my concerns and fixed my vehicle on the first try without any up selling. I will be returning and recommending. More

by Happy ford owner Verified Customer Verified Customer

Report | Print

John Barney and team do a fantastic job getting the job completed. Great job as always! Will keep going back to Bob Ferrando Ford World. completed. Great job as always! Will keep going back to Bob Ferrando Ford World. More

by CRUTKOWSKI Verified Customer Verified Customer

Report | Print

Sometimes the service I need is scheduled other times things happen quickly. I make a call knowing I'll have to wait my turn but usually I'm taken care of sooner then expected. things happen quickly. I make a call knowing I'll have to wait my turn but usually I'm taken care of sooner then expected. More

by BOPRINCEBO Verified Customer Verified Customer

Report | Print

Sales wasn't horrible. They probably could have done a little better with communication. Service is another issue altogether. I am still frustrated regarding the service department. I was told that the ve little better with communication. Service is another issue altogether. I am still frustrated regarding the service department. I was told that the vehicle was just recently inspected, which it was, when I took the car in to get the APIM replaced (which I was aware of) I asked them to look at the car because for a car that was just recently inspected it sure squeaks a lot. They ended up keeping the car an extra day because they found a recall on it. Was told it should fix the squeaking. It did not, but I thought maybe because it had been raining it had something to do with that. When I received the car back after those were fixed the navigation SIM card was not working so I had to take it back again. When I dropped the car off I said can you look at the 2 front tires since I had to fill them 3 times already that week. The manager said well I'd have to have special permission from sales to pay for that. I said I never said I wanted sales to pay for it that I would be more than willing to pay since it could be something I ran over. That made me feel disrespected like I was just trying to get them to pay for everything. I ended up needing new valve stems and something else that I can't remember was right now. That's fine. However, my navigation is still partially unable to be used, and now my steering wheel shakes when I'm slowing down/stopping, and the squeak is still there. I'm just living with it though until I can find someone else to take it to, because I do not want to deal with the manager and the fact that it is almost like the mechanics can't fix anything correctly. More

by sschnars84 Verified Customer Verified Customer

Report | Print